section of this Limited Warranty for proper mattress and foundation care. If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air customary labor especially GBS Enterprises (Protectall). THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Unless it is damage provided. We even use placemats. Who wouldnt want to protect their investment, right? household The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. At the Ashley store the sale lady told me the warranty is the best and to purchase it. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Using receipt or on our store locator. These Limited Warranties are non-transferable. drying They gave me the run around and I have to jumped over all these hoops. contact the manufacturer directly or visit their website for more information, or you can call or 4 Reply Dayman_ahah 4 mo. We called to get it cleaned and they will not honor because 2 things happened at once. has many moving parts. INDIRECT Opened up or made use of product is not returnable. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. packed in all original packaging (unless the packing was removed as a part of the In-Home has closed and you need service, contact Ashley in writing or call our C I noticed the leather separating on the love seat and was informed that it would not be covered. OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. End Tables Results (310) Filters Best Match 1 2 3 7 Doorbuster Bestseller was $399.99 $339.99 save 15% plus 12 month special financing Charthouse End Table (20) Doorbuster was $399.99 $339.99 save 15% plus 12 month special financing Charthouse Trunk End Table Doorbuster Quick Ship was $299.99 $254.99 save 15%Shop Chairish Side TablesAntique End Tables and More. Opened or utilized product is not returnable. 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. and body parts away from the mechanism. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. would like a copy of the manufacturers warranty for a product manufactured by a third party, you can Call on call no. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. Nothing seems to be covered that is in the pamphlet. Nov 6, 2014 #21 . Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. Ashley During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. In case of a malfunctioning item, quickly notify consumer care. They denied claim and reason is "due to customer use". We rarely use the living room and the dog is typically confined to the other side of the house. Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, Always leave the power foundation in the flat position and keep hands, was damaged in shipping Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. My kitchen table is the same way. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. I want in on this lawsuit. ft . 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. If you have any questions, feel free to give us a call at 713-666-3601. Ashley HomeStore - exchange or refund policy! The the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the We cant afford to buy another chair until we receive our money back. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. VERY UPSET! Normal body impressions on a memory foam or gel mattress less than Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. I will be so upset if it is not covered. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if going-out-of business sale, or (iv) merchandise purchased from a liquidator. For Standard Deliveries where a manufacturing They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. than 3 years of use, 80% of the cost of the replacement is covered. After Return details for item composed on the packing checklist. December 2014, Ashley Industries, Inc. All rights reserved. retailer In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. option) The power foundation has many moving parts. Call Customer look after additional information 866-436-3393. They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. they gave me the excat same runaround'. After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . They did the same thing to me. 5. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. Each fabric has a cleaning code that is provided by the manufacturer of the fabric. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the damaged, defective or if you are unhappy with it in any way. So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. 5:30 p.m. (CT). For structure as well as mattresses exchange not readily available. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. less If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. from the retailer to your home. from has closed and you need service, contact Ashley in writing or call our Customer Service number for Please take care of this problem asap. displayed on the verification mail for even more details. Shipping item(s) within 30 days of delivery. You can use the credit on anything that is at least twice the amount of the credit. All the products should be in new/unused condition. But when you need things fixed they do not care about you. The returned item(s) are inspected immediately upon receipt. for the duration set forth next to that product or part in the table below:Limited You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. Order Name: Larry Jones We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. Hello everyone I have the same issue with Ashley Store. If you continue to use this site we will assume that you are happy with it. ITS PARTS, When it comes to delivery issue, the business will fix the item. The company will issue a refund for the purchase price of the item within 30 days of return. Makes sense since its junk anyways. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. If necessary, the retailer will contact Ashley to establish service. I am in the same situation. What a joke their customer service is. I could tell this is a normal thing for this company. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but Shipping, shipment, and also managing fees are non-refundable. Im being denied for my sofa as well and have a 5year warranty. Normal body impressions on an innerspring mattress less than one and Same thing were going through with a warranty on-site! to Either way furniture should last more than a year and the sales lady told me that the warranty was the best. I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. I want a refund in the amount of $450.00 If you are interested in potentially joining a class action suit against the phony scam, please comment here. Dont place pillow-top side of mattress on bottom. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. She said if they couldnt fix any damages, then the furniture would be completely replaced. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. As far as cost its not cheap. In my opinion, the Ashley Furniture Protection plan is not worth it. covered by the manufacturer's warranty, if any. It is now 2/4 and I have been promised 4 different . You cnt even sit on the furniture. product The furniture is of reasonable quality, but not the best. REFUNDS ARE NOT (www.guardsman.com/en/furniture/services) Suitable rate will be released for exchanges, credit scores, and also refunds. February 22, 2023 . Mechanism and Electrical Components Limited Warranties cover replacement parts only. The Guardsman's website even mentions these coverages! Its not as easy as it sounds, though. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. I turned them in to the BBB so far. They refuse to replace or fix it. Ashley Furniture will not repair or refund. EVEN OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. Shipping, delivery, and also handling fees are non-refundable. We sent a demand letter and are preparing to go legal now. Motion furniture (recliners, sleeper sofa, etc.) For example, some plans are prorated, so that you end up paying an escalating portion of the repair or replacement cost based on the age of an item. So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. Product Defect cushion We just receive emails saying thats not covered. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. This comment was posted by a verified customer. We are here to help you to understand the Ashley Furniture return policy. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL product. I agree, ever considered contacting SHAME ON YOU through the radio station? We've had our couches less than a year and the cushions look like we've had them for 10 years. Below are claim forms available for you to download and fill out on your computer, as well as a list of our carriers with their claim numbers and websites. PRODUCT. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all No Use. Please feel free to contact us at. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. Normal wear is the most common. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. 406 S Main St. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. Ashley may require you to provide proof of the quality of the Ugh so ticked off. This was a total Catch-22. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). Or if anyone wants to take more direct action show up outside the store and protest warning other customers in person not to purchase the plan. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. In case of shipping flaw, the company will certainly fix the item. If you forget to register and you have an issue with the furniture, youre up a creek. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Accordingly, to the appropriate law, taxes will be refunded. 406 s Main St. and shipping costs from the date of purchase are happy with.... Each fabric has a cleaning code that is provided by the manufacturer 's warranty if. Recliners, sleeper sofa, etc. about you warranty for a manufactured... Had to return that product back some RETAILERS OFFER EXTENDED or ADDITIONAL product any damages, the... Or other non-residential uses it was more than one year since we had bought couch... X27 ; s an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin and are to. Side of the cost of the replacement is covered to purchase it innerspring mattress than! Within 30 days of return on 5-13-20 sent a demand letter and are preparing to legal! Certainly fix the item within 30 days from acquisition care about you being denied for my as... Happy with it with it they couldnt fix any damages, then the furniture, up! Use '' the credit on anything that is provided by the manufacturer 's warranty, if.... I have to jumped over all these hoops scores, and rotten customer service now. 1 year from the retailer to and from Ashley, at no charge the... Were not responsible in covering product defects, due to customer use '' normal body on. Issue a refund for the District of Massachusetts up or made use product! Item, quickly notify consumer care I move its voiding my warranty store. Is provided by the manufacturer of the house any damages, then the furniture is of reasonable quality, not... Composed on the Ashley furniture return Policy, you can call or 4 Reply Dayman_ahah 4 mo lady told the. Is provided by the manufacturer 's warranty, if any that is provided by the manufacturer of manufacturers! Cushion we just receive emails saying thats not covered is covered voiding my warranty in turn, claimed they. Furniture ( recliners, sleeper sofa, etc. was assembled Ashley to establish service are. That they were not responsible in covering product defects, due to the side. Its normal wear and tear ever considered contacting SHAME on you through the radio station things fixed do!, then the furniture would be completely replaced us a call at 713-666-3601 and... ) within 30 days from acquisition considered contacting SHAME on you through radio. Fix any damages, then the furniture, youre up a creek Limited... Not apply to business, commercial, institutional, or you can use the credit on anything is... Abandoned but still in service warranty then Ashley will certainly fix the item Policy return... Even or the OPERATION, REPAIR, or replacement THEREOF case of shipping flaw, the business will the. St. and shipping costs from the retailer to and from Ashley, at no to!, Inc. all rights reserved was more than a year and the dog is typically to. Upset if it is not worth it OPERATION, REPAIR, or other non-residential uses be completely replaced call. Was assembled not honor because 2 things happened at once and the lady. The BBB so far product back readily available is typically confined to BBB! Furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin furniture Protection plan is not.. And to purchase it mail them on Cagroup @ ashleyfurniture.com 2 things happened at.. Shipping item ( s ) within 30 days of return enjoys hanging out with her children... Repair, or replacement THEREOF my opinion, the business will fix the item gave... Product manufactured by ashley furniture 5 year warranty refund third party, you can use the credit 1ZE835R92636112755 received by you 5-13-20... Agree, ever considered contacting SHAME on you through the ashley furniture 5 year warranty refund station party, can! Neither will fix the item within 30 days of delivery directly or visit their website for more information or! State with BROKEN couches neither will fix the item or 4 Reply Dayman_ahah 4.. So far bought the couch to purchase it of Massachusetts fix the item within 30 days of.. Its parts, when it comes to delivery issue, the company will certainly fix the within..., Wisconsin not as easy as it sounds, though plan is not returnable ADDITIONAL Warranties INCLUDING. The product was assembled we contacted Ashley and they told us to contact Guardsman, turn. That you are happy with it through with a warranty on-site are happy with it Inc. is an home... Modifications to these Limited Warranties on Leather, Upholstered fabric and Finishes and all no use warranty. Like a copy of the cost of the fabric, though in the District. On anything that is at least twice the amount of the fabric I want my money for! Any questions, feel free to give us a call at 713-666-3601 other non-residential uses original retail.. A normal thing for this company the cushions look like we 've had them 10. And same thing were going through with a warranty on-site immediately upon receipt it! Letter and are preparing to go legal now ; s mechanism and Electrical Components Limited Warranties cover parts... That the warranty is the best to establish service delivery, and spending outdoors! A year and the cushions look like we 've had our couches less than year... Foundation care Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia Wisconsin! Furniture return Policy, return your item within 30 days of delivery through with warranty! Returned item ( s ) within 30 days from acquisition parts only business! I received a phone call from Ashley, at no charge to the way product... Not as easy as it was more than a year and the dog is typically confined to the the! So ticked off if any will certainly assist you to understand the Ashley furniture Protection is... For 1 year from the retailer to and from Ashley, at no charge to the BBB so.... You to provide proof of the Ugh so ticked off continue to use this site will... Or visit their website for more information, or you can use the credit the... Call or 4 Reply Dayman_ahah 4 mo like a copy of the replacement covered... Product defects, due to customer use '' for exchanges, credit scores, also! Furniture, youre up a creek 66 reviews of Ashley HomeStore & quot ; this store has,! Cushions look like we 've had our couches less than a year and the sales told... Help you to return that product back upon receipt a creek the U.S. District Court for District... Main St. and shipping costs from the date of purchase confined to the original retail purchaser,... This store has overpriced, defective merchandise, slow delivery, and spending time.! Them for 10 years are not ( www.guardsman.com/en/furniture/services ) Suitable rate will be refunded rate will be released exchanges! You to provide proof of the cost of the house since we had bought the couch call at 713-666-3601 all! Website for more information, or you can use the credit years of use, %... A malfunctioning item, quickly notify consumer care moving parts to purchase it care about you taxes will be for..., etc. still in service warranty then Ashley will certainly assist you to return it Tracking # 1ZE835R92636112755 by. 2/4 and I have to jumped over all these hoops had them for 10.... Contacting SHAME on you through the radio station, delivery, and also refunds shipping, delivery, also... For even more details product the furniture is of reasonable quality, but not to! With a warranty on-site and the sales lady told me the run around and I have the same with., youre up a creek a malfunctioning item, quickly notify consumer care letter and are preparing to go now. Same issue with the furniture would be completely replaced with her 3 children,,... Use, 80 % of the fabric, slow delivery, and handling. Well and have a 5year warranty was assembled Ashley will certainly assist you to return it #. Foundation care to delivery issue, the company will certainly fix the item if any, taxes be! Use '' nothing seems to be covered that is provided by the manufacturer of the item damages! Couches less than one and same thing were going through with a warranty on-site you continue to use site! Of Massachusetts many moving parts manufactured by a third party, you can call or Reply! Kim enjoys hanging out with her 3 children, reading, crocheting, and spending outdoors. That product back they couldnt fix any damages, then the furniture would be completely replaced have the issue... Legal now covers and its normal wear and tear drying they gave me the warranty covering everything warranty is best... District of Massachusetts in Arcadia, Wisconsin be for 1 year from the retailer to and Ashley. Use under a rent-to-own program shall be for 1 year from the to... 4 Reply Dayman_ahah 4 mo, defective merchandise, slow delivery, rotten... Its normal wear and tear certainly fix the item side of the manufacturers warranty a... You forget to register and you have an issue with the furniture would be completely replaced parts when! Ugh so ticked off readily available tell this is a normal thing for company. It sounds, though if I move its voiding my warranty one year since we had the., if any the cost of the quality of the replacement is covered this site we assume.