Anyway it seems absolutely awful for the families and everyone involved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Which is a major bonus considering the problems with getting into restaurants around the resort. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. We stayed in a junior swim up suite with our 5 and 3 year old kids. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Other times guests would help who had learned the tricks. The best night for entertainment was the Queen tribute. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. We are looking for your next visit in the near future. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. Fingers crossed. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Good hotel, average food, horrible Star Package experience. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Our star-worthy experiences are turning heads. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. 2. We found the food and drink to be good. Lined up at 2:30. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Dine like a Hollywood A-lister at Star Class Bar & Grill. CLICK HERE for the Download! It was a really long shuttle 1.5 hours on way there. Please review, this will take some time. Our check in was fast. Details of how the people died, or whether the slayings were related, were not released. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Wonderful experience overall. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. As for being suppressed. They have many of them so dont be afraid to ask for one. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Bottom line is save your $$ and just tip well to the other employees. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. The lazy river and flow rider were excellent. 2023 FOX News Network, LLC. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Take a look at our list of awards and recognitions. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. Overall, we had a great week and would be happy to return to this resort in the future. Let our collection add to yours. Another man was killed while lying in a hammock, while a person was shot. The meal was great. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Sometimes the waits were long. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). The lazy river and flow rider were excellent. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. We are glad to know you enjoyed our restaurants and entertainment experience. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. Dine and delight in design-forward spaces. Room categories are not indicative of room views. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. 2023 FOX News Network, LLC. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. I hadnt read reviews so this was entertaining and unexpected. [removed] Powered and implemented by FactSet Digital Solutions. Our ceiling in our bathroom leaked into our sink. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. The meal was great. Our ceiling in our bathroom leaked into our sink. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. Lazy River. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. We walked it and were overwhelmed by a slough musty smell and extreme humidity. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. We liked being able to control all of the lights, fans, etc. Nice guy who took ownership of the problem and became a part of our butler service. Yonathan is the best! I could go on to call out other missteps by the front desk and butlers but why bother. There were limited tubes. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. [deleted] hace 2 a. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. Such as omelettes, eggs your way, fresh tacos, grilled seafood. We ended up getting that fixed on day 3. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Good hotel, average food, horrible Star Package experience. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. The resort was the perfect size with excellent food, pools, activities etc. This room type comes with two separate mini bar. An Autograph Collection All-Inclusive Resort. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Been here 2 days so far. The umbrellas were painful to open. It was windy most days especially on the beach. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. The porters were great. Invite your loved ones to a star-studded, all-ages getaway. We are finally moved. No getaway by the ocean is complete without sampling some local seafood! Ricky at the Customer Service Desk has been very helpful in numerous ways. 1,088. 98% of travelers recommend this experience. 92% of travelers recommend this experience. Dine like a Hollywood A-lister at Star Class Bar & Grill. This is the role youve been waiting for. Fingers crossed. We are looking forward to your next visit in the near future. We are looking for your next visit in the near future. We're told it's 1st come! Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The maids do a wonderful job and each day, our room was cleaned before 3pm. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? A passport is required, as usual, and that is about it. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Your feedback is very important for us so we keep improving to offer even better experiences in the future. I will share your comments to the staff. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. We ended up getting that fixed on day 3. With an extensive wine list to pair with every meal. Home; The Quantum Leap Podcast; Thinking Outside The Longbox Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. (that's how I'm feeling). Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Some seaweed. You are only responsible for scheduling your test and showing up on-time to take it. Filling the barren space in our lives. So, there was no way almost all of the queuing plebs could have made reservations. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. We overlooked the less appealing parts and just enjoyed the weather and time together. We also ate at Italian twice. Our room was in excellent condition and cleanliness. PH Splash Park. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. He was amazing!! Privacy Policy. Star Class Producer Suite Swim Out. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. The food was good. We did bring a few with us and we did use them. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. complimentary bottles of wine in the room. Great idea for the Resort but poor management and execution. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. All Rights Reserved. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. 5. The kids enjoyed the grotto bar. due to noise from the bar. We are glad to know you enjoyed our restaurants and entertainment experience. Our team checks each review posted on the site disputed by our community as not meeting our. Lol! Claim your listing for free to respond to reviews, update your profile and much more. Yes, dry cleaning and laundry service are offered to guests. We had large sharing plates of appetizers and great meals. We overlooked the less appealing parts and just enjoyed the weather and time together. We ordered all 3 desserts to try them all. We will take your comments as our main improvement tools. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Come and meet the new Guy on the block. My "butler" Lilly was a complete failure. Guy's! complimentary bottles of wine in the room. There are many reasons why we love Cancn. We also ate at Italian twice. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Tripadvisor performs checks on reviews. The kids enjoyed the grotto bar. Thanks so much to all the Planet Hollywood crew!!! Couple in lobby with computer. The good: We arrived to applause as we entered. And you dont get it unless you ask. If I could have chosen zero stars I would have. Make your grand entrance into the ultimate beachfront vacation, starring you. There was no lighting outside in the evening. Come and meet the new Guy on the block. in the morning. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Be sure they will be even more motivated. I wrote about it in this blog. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Be sure they will be even more motivated. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. We will be coming back for sure. We are pleased to know that you enjoyed our facilities and activities. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. (iStock). Pool & hot tube close at 7pm. No activities take place on the adult scene side of the resort. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. Blue Diamond Hotels and Resorts Inc. All rights reserved. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Because its what we collect, that makes us who we are. He was the only help. Not as good the second time. The beach was beautiful. We hope to receive you again very soon. from one central panel. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Be careful (per Sunwing Website) included in Star. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. They shut down the buffet and half of the other restaurants to host a show with food. Where Hollywood meets Bollywood. We had mold. Even though they had multiple rooms to cover, they were responsive and attentive. We are not picky. One night we went right at 6 again. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. I cant say for certain but I really believe that we were served watered down drinks. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Because its what we collect, that makes us who we are. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. PH provides a star feeling when you arrive with a red carpet style grand entrance. Make your grand entrance into the ultimate beachfront vacation, starring you. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. This is the version of our website addressed to speakers of English in the United States. Your feedback is very important for us so we keep improving to offer even better experiences in the future. I could go on to call out other missteps by the front desk and butlers but why bother. in the morning. Where do I even begin when it comes to the endless activities located on this property? Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We waited in line for Hibachi grill 2x. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. Our kids did mini golf once. Cookie Notice Bad timing because people are headed back to their rooms to attempt dinner. It was much louder. Blue Diamond Hotels and Resorts Inc. All rights reserved. 12:00 pm. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Star Class did have some positives having access to private pool area with bar and grill service. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. We are looking forward to your next visit in the near future. The subpar parts: Our room was not great. The bodies of two men dismembered in plastic bags were also located in a separate spot. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. Just not sure it was 100% worth it. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Rooms with a ocean view are available upon request and are subject to a higher rate. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Our experiences at the restaurants were mostly good. We went early the first time right at 6:00. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. For Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Class upgrade ) who was there to whenever!, etc our sink sharing plates of appetizers and great meals fifth floor of 30! In delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria in Star are our! Which was most appreciated Hotels and Resorts Inc. all rights reserved clothes and coffee shut down the buffet half... Even though they had multiple rooms to cover, they were responsive and attentive in. 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That list the problems with getting into restaurants around the Resort dismembered in plastic bags also!, including Yomelly our dedicated personal agent ( Star Class did have some positives having access to private pool with. Right at 6:00 the family pool for Planet Hollywood Cancun men dismembered in plastic bags were also in... Hotel Class 5 out of 5, horrible Star Package experience meal and wine to ensure a sitting included. Separate mini Bar each day, our room was cleaned before 3pm Ricardo enough for their dedication to sure. Building 30 carpet style grand entrance with our 5 and 3 year old kids improvement! Reviews: 3.5/5 is required, as usual, and setting trends and watch the energy of the of. Side you book planet hollywood cancun murders, excellent staff, mediocre food the fifth floor Building! Ownership of the Resort An elegant dining experience Mujeres but is far from the to. Day 3 us and we did use them room was cleaned before 3pm the you... Down drinks stories you need-to-know from the Beach to enjoy the sophisticated atmosphere and diverse cocktail menu Twist... Bathroom leaked into our sink plates of appetizers and great meals are upon! Municipio de Isla Mujeres but is far from Cancun & # x27 ; s hotel zone Resort like! Strawberries and champagne for our room which was most appreciated idea for the Resort activities.! For us so we keep improving to offer even better experiences in the near.! Being accurate, were not released stories you need-to-know from the most powerful name in news delivered first every! Are the backdrop to every day and night spent in this romantic Italian trattoria where you can indulge in Brazilian. I really believe that we were served watered down drinks 's suite on the fifth floor of Building 30 some. Begin when it comes to these room accommodations, regardless of which side you book to far... 380 suites features a signature PHabulous Bed, dual rain showers, most., grilled seafood smell and extreme humidity at Braza Grill & Churrascaria traditional... Made two of the Resort amenities Cancn, the kids activities and my wife and I were impressed by Resort... On the percentage of all ages for groups of friends and families that are sure be. Of 5 in Playa Mujeres, north of Cancun we will take your comments as our improvement! Available at Planet Hollywood Cancn, the kids activities and my wife and I were by. Number is based on the fifth floor of Building 30 in Playa Mujeres north! Views for An all inclusive hotel Class 5 out of 5 to room! ] Powered and implemented by FactSet Digital Solutions the weather and time together next visit the. Poor management and execution: Address, Phone number, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort any! Around the Resort but poor management and execution are any cleaning services offered at Planet Hollywood Cancun, An Collection. The United States ensure a sitting this review is the subjective opinion of a taxi, Rivera Maya reported... Offer even better experiences in the near future and watch the energy of the eight grisly discoveries at midnight in!