I contracted with Bring a Trailer to ship a truck I purchased from the buyer. Bring A Trailer Media - Auction fee for a car that cannot be imported. #1 Sep 6, 2016. Manage daily operations of a boutique automotive dealership specializing in exotic and high line vehicles. This was near the auction's end. He did understand that and said no paperwork. He said app on phone. 2018 - 2020. Bid for the chance to own a 2023 Porsche 718 Cayman GT4 RS Weissach at auction with Bring a Trailer, the home of the best vintage and classic cars online. On Bring a Trailer the buyer and seller are committed to selling if the reserve is met and to buying if they are the high bidder and the reserve is met. Our content is intended to be used for general information purposes only. Bring a Trailer. I could not get a live person to return my calls and the representative did not respond to several emails. No BaT representative acted on my behalf or moderate the comments. The website verifies each bid by requiring credit card information and applying a hold for 5% of the purchase price. I believe that online purchasing is more risky than I ever imagined, and think that sellers should be required to list known problems, or face financial consequences for the issues fixed by the buyer. Be the first one to find this review helpful. Copyright 2022 Consumers Unified LLC. And having just pulled up the FIRST four ads on BAT I found out they are DEALERS. Read full review of Bring A Trailer Media and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Lots of very knowledgeable and funny regulars, and relatively few annoying ones. The response was the same $18,500 reserve. They allow and encourage shill bidding and flag anyone who calls them out. I advertised my car at a 3rd party classified website. BBB Business Profiles are subject to change at any time. Submit a complaint and get your issue resolved. Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims. My advice, stay away if you want value for your car. I was out bidded a lot of times, but I increase my bid a lot and won the auction.I contact seller immediately after the auction end. Bring A Trailer. Bring a Trailer is a curated online auction platform for collector and enthusiast automobiles. After reviewing the pictures closer I noticed the fading in the paint the same pattern that the gas was leaking. Without an explanation it was impossible for me to move forward. So the winner of this auction only ended up paying ~0.9% buyer's fee. Our team has informed this customer that we cannot interfere with an investigation and that unfortunately these claims do not move fast. Randy Nonnenberg and Gentry Underwood co-founded Bring a Trailer, but its not clear who owns the site. Those are dealers or account services that have a list of cars and what clients will bid what. BaT should force sellers to report known problems or face paying for repairs. If individual accounts are targeted its discrimination.In another matter *** which is a CAR auction site discourages SELLERS to have PRE PURCHASE INSPECTIONS done and published during the auction.I am very curious why. Sellers are advised to provide buyers with a photo of the title and a **** of sale prior to the transfer of funds. In all my comments there was never anything derogatory or attacking the seller. Sincerely,*************************. Sign up to receive our free weekly newsletter. BAT should have a methodology for feedback from buyers in regards to the purchase experience as a way of rating the various sellers on this site. Better Business Bureau 2 stars out of 5. Hagerty Insurance also noted, "Five years ago, BaT cars . I am a bit of computer guru and have checked and done everything possible including contacting bring a trailer 7 times, and have resent confirm your email address 15 times with no response I even texted the owners cell phone, but I am being blocked out. . This actually reinforces the value of the car, and retaining the auction result on the site is part of the transparency that BaT strives for. A Bring a Trailer representative responded the next day, but not accepted until October 10 because this customer did not provide a sufficient quantity of photos until the 10th. I spoke to the driver, but it was like speaking to a brick wall. They have them flaggedby BaT admin (so they cant comment anymore), cheerlead the prices higher and higher and shill (acts as an enthusiastic customer to entice or encourage others) all sellers with idiotic positive statements that keep the auction moving along in a cheery manner. If your vehicle is accepted, you must provide maintenance records, vehicle history and service documentation. Complaint: 18384630I am rejecting this response because: The business response was; BaT has NO tolerance for activity that erodes the fair spirit of our auctions. Lastly, we agree that the communication and timing of our shipping process was not smooth in this case. Further, I sent the car to the local Mercedes Benz expert in town, and after telling me. Totally disgusted with their policy. "Five years ago, BaT cars were still mostly going . When you look these users up we find that most of them have never won an auction, they tend to place just 1 or 2 bids per auction. Nonnenberg is not even the owner anymore. After seeing this researched a few others that do this as well. BAT removes comments and CENSORSHIPS their auctions. Once your vehicle's auction ends, eBay makes it clear that it is your responsibility to finalize the sale. While Bring A Trailer charges Buyers a flat five percent up to a cap of $5,000, Hemmings will charge each buyer a minimum of $500 with a cap that's double BaT's at $10,000. They in no way have "our open communicating system" They are involved in censoring people who do not agree with their own philosophy. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am one of the few experts in the field. You can lower the reserve during the auction if desired. Because it was sitting in my barn / shop for over 12 years!! I am angry and frustrated with my experience on Bring A Trailer. I could not understand them, they never contact me back. I sold my car on bat 4 months ago and the buyer never took delivery of the car! We also give the community the ability to flag comments that are not in the spirit of the site. Also, the fees are reportedly lower than on other car auction sites. As the buyer, I paid $1875 to ***. I was professional in my response and explained why it was worth more. on 4/7/2020 same bidder started an auction w near identical truck at $3333 In addition, we recommend that photos be 2000 - 3000 pixels on the long side, which usually results . Rats and a sinking ship syndrome. They later emailed me stating that $32,000 was a better reserve amount and that's what they would list the car with. I feel obligated to inform the BaT community of their questionable business practices. I said that was unacceptable. They, BAT never do anything wrong, NEVER. 99323. Whilethey did refund the delivery charge, I still do not have the vehicle. Bring a Trailer fees and financing. I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. The car auction website Bring a Trailer has earned a reputation as a place that offers mint-condition, low-mileage cars that sell at ridiculously high prices. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In comparison, BaT 's fee is 5%, with a $5000 maximum and $250 minimum. FAQ. The buyers duke it out amongst themselves. On 12/23/2022 I emailed Bring A Trailer requesting that they delete the incorrect and negative comments regarding the vehicle in order to minimize the chance of these comments being read if and when a potential buyer is researching the vehicle. But after this, the seller didn't get back to me. At the last minute, several people showed up on the comment section and started to denigrate my vehicle acting as experts and from that point on nobody else bidded on the car. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. Factoring out 40% of these rejected requests assumed to be dealer-sourced (based on our research of BaT auction lots) means that, conservatively, Bringatrailer.com turns away several hundred private seller auction requests like yours each week. He didnt understand anything I said. We have already refunded this customer their listing fee, and have addressed this situation internally so that we can improve our processes. To sell a vehicle, Bring a Trailer costs start at $99 for Classic service and $349 for Plus service. Bring A Trailer Auction Of 590-Mile S14 Goes South After Curious Commenters And Shill Bidding . And the seller is not getting the highest price. We have a team of community managers who review the comment stream and monitor all our auctions for this behavior, and we also allow site users to "flag" a comment that violates the rules. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. Good luck doing that on BAT or C&B. Note that complaint text that is displayed might not represent all complaints filed with BBB. Regarding turnaround time, both sites have a similar turnaround time of 48 hours. We do not censor users, but we do reserve the right to remove comments that violate our commenting rules or are otherwise unacceptable. Very plain and simple. He admitted to it after several members pointed it out. for 5 minutes "I hate to be brutally honest, but that's all I know", the car has been painted and poorly at that. Additionally, the insurance company notified me that their investigation is complete, and they will not be covering this accident. Where eBay Fell Apart. As we have informed this customer directly, we do not remove auction listings from the site, and we do not remove comments that do not violate our commenting rules regarding civility, personal information, etc. We must wait on the investigation before we can continue forward, as the transporter is the primary insurance in this incident. Now I have contacted both the buyer and seller in order to reach an agreement to refund some of my money. But this is an issue that is still not resolved. Bring a Trailer specializes in classic, collector and enthusiast cars. Is this your company? The same happened in an auction today with a ********* I was testing the site to see how BAT is responding. Please read all terms before you bid, Pick up will be Wednesday 1pm-6pm, Please bring anything you need to gather, haul,, 1995 Dodge Ram 1500 pickup truck 51250 actual, 1991 Hallmark 14' single axle trailer VIN#, Child's china cabinet 36 1/2" x 21" x 13", Brown stoneware jug, 2 tone stoneware jug, Nintendo Gamecube ( no power cord/ controlers,, Kerosene sad irons, Wood carved . See details. It's been in the shop now for a month having the carbs rebuilt, lighting fixed, fork seal replaced, and kick stand repaired. So, since I kept seeing more and more mention of Bring A Trailer, I thought I'd share my experience. For more information about reviews on ConsumerAffairs.com please visit our Buy At Auction. Many were positive, but when NEGATIVE reviews were made, they were never attacking the individuals involved. Bring A Trailer still has not answered the facts. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Stated that it was worth $52, 500. She contacted the driver and he told her the new arrival time would be 8-8:30pm. I would not utilize this business for that reason. Both of them raised bids of $1,500 to $3,000 over previous bidders and themselves. Removing the more critical comments is not something we'd do. Don't get me wrongit isn't bad. clock, radio, brakes lights and front suspension does not work. Bring A Trailer online auto auctions are simply the best way to buy and sell the best cars of all time. I won an auction for **** *** ****** car at Bring a Trailer (****************************************************************) 12/28/2022. The comments were professional in every aspect. Unsubscribe easily. I like most others do not care to purchase vehicles out of a dealers only environment. I also forwarded a copy of the claim denial. I attempted to list my car for auction with BAT. Cars have thousands of components, and things can fail without warning. I have bid on a truck and noticed someone else bid right after me driving up the price. The problem with Bring a Trailer is that you had no idea you needed a bright-yellow 1974 Volkswagen Thing until it . I have a few old cars, and I know well what they worth, all I can say Guys be careful!!!! No return of file which was not returned for not acceptance, Car Purchased Materially misrepresented, possible Odometer fraud. Again, this user's comments were flagged by other community members, and the concerns he raised were addressed in the text of the auction listing itself. *** Worst experience I've ever had selling a vehicle. On October 24, 2022 Bring A Trailer responded to my request and advised that their policy does not allow deleting a vehicles auction or comments (see below). Another call at 1:42pm. If you want to buy a ridiculously priced car without ever getting to see it, this is the place to go. The district general attorney should look into this. West Chester, Pennsylvania, United States. Feb 27, 2023 Ends Today. My reserve was basically at a break even point. IT is important to point out that flagging itself does not remove the comment. All they do is Mercedes and vintage especially, this car appears to be not even close to what was said in print and by the selling dealer. I just thought it was a lot more fun in its prior, scrappier incarnation when, like BarnFinds.com, it reposted ads for interesting cars from Craigslist and eBay. We have been in contact with this customer directly, and at this time the questions about the car's condition have been resolved and the purchase is proceeding. So I begin reading consumer reviews with the BBB and elsewhere and they have overwhelmingly bad reviews and horror stories from people who have either used or tried to use their service. Again, as evidenced by their own poor BBB rating 1 out or 5 are they allowed to continue. Constructive criticism and the sharing of knowledge about a particular make or model remains welcome. Obviously, it was a misleading statement to influence a potential customer to list their vehicles at a lower price to increase sale commissions for BaT. **** charged $99.November 15: Auction went live (why did it take so long? The seller paid $370 fixed the *** on issue. These users may have 1K bids (5 per day) and no auction wins or items for sale. The auction did go live on November 15, and part of that timing is due to the hands-on nature of Bring a Trailer listings, in which an auction specialist writes the text, assembles the photo gallery, and ensures that the description is as accurate as possible. The gas was coming out through the cap and keyhole and running down the side of the truck underneath the cap. Potential customers of BAT should be aware that this policy could impact the value received for their vehicle, which it certainly did in my situation. A Bring a Trailer auction typically lasts for 7 days. Does anybody else see something dreadfully wrong here. If non positive or comments are removed were flaws are pointed out those potential buyers are tricked into a purchase they otherwise probably would not have done. Absolutely zero starts customer service! It has been over that, and they still have me in their system. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They made comments that caused questionable people to contact me and wasted my time. This would force sellers to list problems honestly so that both parties get what they deserve. And don't forget the fee is 5%, max $5k. I would not list a car with them. BAT was not willing to make an exception, which I believe they should under these circumstances. With the auction slated . Car and Driver. Currently example the Frieghtliner Unimog at $7500 to start the auction What vehicles that are sold are dealersremember that 100% of the first 4 I viewed were that. I hope we can resolve this, but BaT needs to honor their advertised guaranteed service. Pure scammers driving up the prices. International Association of Better Business Bureaus. They are: Tailgate has taken a hit at some point in the past and so is not true with a bend in the middle;Multiple creases and dents on bodywork; ************* antenna; Stains on leather driver seat; Fisheyes and fading on repainted hood; Missing trim on drivers rear cab top; Air filter element had not been replaced, leading one to question other noted filter/fluid changes. She told me the driver did not speak English. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. At any moment, there are between 250 and 300 auctions ongoing. BAT and the customer agreed on a 125k reserve for the vehicle, but the final bid by a dealer fell well short of this due to the comments made during the bidding. But if Bring a Trailer wont contact me, I have little option. Duncan expressed that he was upset about the initial omission of the paintwork problems and sought . I contracted with Bring a Trailer, and not their third party. In short I will never sell my car that way, the funny part is My agent, Mr **, does not know that much about my car and try to set the reserve. So he reduced his offer to me by 10k. Before we were able to contact this customer and advise, he and the car's seller were able to sort things out. I am hoping for a speedy resolution. Doing so would go a long way towards assuring those purchasing vehicles the folks they are dealing with are principled and fair.Meantime, I have purchased a vehicle that needed considerable expense to make operable. Not in any way attacking the person or seller or making rude comments. Bring a Trailer works differently depending on whether youre buying or selling: Auctions continue online for a set period, and Bring a Trailer does not announce if or when a reserve has been met (if there is one). I signed up and realized it wasn't for me. Sellers submit their classic and collector cars through the company's website. Again I only stated facts and was in no way derogatory. And will update this in the future. Bring A Trailer claims to be fair/transparent, but I found the opposite to be true. Hemmings clearly believes their brand name has . The insurance company told me they notified BaT. Bring a Trailer advertises that they have umbrella insurance to assure that there is adequate coverage should anything happen. This leads me to believe that this issue has been ongoing. Spoke to the local Mercedes Benz expert in town, and they not... 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