If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Your journey may not meet the operators criteria for compensation. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. In some cases, you may also be issued with a penalty fare, as set by the operator. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. You will need a credit or debit card and a valid email address. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. On weekdays, the discount is valid after morning peak times. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Full cancellation for journeys outside of the UK. The relevant laws of France will apply to these Terms and Conditions. About Us; Staff; Camps; Scuba. evidence of new address, a new job, redundancy, or prolonged illness of the holder). For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. This includes National Rail, London Underground, DLR and London Trams. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. We dont provide the transport services, so were only responsible for our booking service itself. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Type in the new address and make sure it has not already been taken . Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. 5. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Please note you cannot call us to make a booking. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Changes must be made before your original journey departs. 540 talking about this. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. You can travel anytime on weekdays, weekends and public holidays. Each day pass remains valid until 04:29 on the day following activation. If your refund is approved, we will process your payment back onto the card used to make the purchase. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. Please seethe full terms and conditions for the Refer-a-Friend scheme. There is no fee associated with this. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. We are also not responsible for losses that you suffer that are not related to our booking service. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Click here to view details of the benefits of this Railcard and of the Railcard Contract. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Go to the Google Account Creation Page. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Best time to dial 10:45am. It would also bereally handyto have your booking reference available to help us find your journey. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Home. It should have offered to rebook you on another train or given you a refund. You can manage your UK coach booking with National Express through us. Department you're calling Customer Service. Call us between 08:00 and 12:00 on Saturday. Step 3 Under Contact info, click EMAIL. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. The list of devices our app will work with is available to you in the relevant app store before downloading. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Choose which Google mailbox you want to alter. You must be aged 16 years old or over to buy a Network Railcard. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. VAT number: 791 7261 06. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. If you live outside the UK, well send you your tickets by international post. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Leicestershire, DE12 7DS. Well let you know during our booking process if the season ticket option selected by you requires a photocard. Trainline publishes the names of its . Call us on 01 73 44 07 86 to get help with existing bookings. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Delayed by at least 15 minutes. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. 1. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. This service is currently available between 08:00 and 22:00 UK time any day of the week. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. You can view a list of your saved card details and delete them at any time in your account. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. If there are any inconsistencies, please refer to this specific section only. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Depending on your old email provider, you may have to enter your email. Call center hours 24 hours, 7 days. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Please note that not all of the delivery options below are available for all operators and services. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. The Federal Arbitration Act and federal arbitration law apply to this agreement. SplitSave saves you money by splitting your journey into multiple tickets. you are the card holder), or that you have the right to use the payment card if you dont own it. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. We recommend that you download and install all published updates. Thats one less thing to have to remember! 27 Jan 2023. you are the card holder), or that you have the right to use the payment card if you dont own it. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. The section labeled "Account alias" will have a link to click labeled "Add email.". Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. The Promo Code is subject to Trainlines terms and conditions (9.5). To create your account, you must give us correct information and keep it regularly updated. Google Account email. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Youre also agreeing that the card you pay with is yours (i.e. Changing your ticket for European coach journeys. Youll need to sign for the tickets upon delivery. Find out how to get in touch with Trainline here. It would also be really handy to have your booking reference available to help us find your journey. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. These websites and apps arent controlled by us, so were not liable for any errors in their content. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). When you book tickets with us, you can either check out as a guest or create a personal account (My Account). You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. You may need to pay a fee, as well as any difference in fare, to amend your booking. All child fares are subject to a 1 minimum fare at all times. Itll make your future bookings speedier. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Click "Your info" on the top navigation bar. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Other common thetrainline.com email patterns are [first] [last] (ex. CLASS ACTION AND JURY TRIAL WAIVERS. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. For more information about our business, please click here. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. . We also offer support by email. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise For more information, please see our Privacy Policy. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. Company No. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. See also information about Railcards here. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). We are not responsible for any loss or damage that is not foreseeable. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. STEP 1: Log-in to your Online Account. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Finally, click on Personal details and update your address. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. That means you may need to arrange any cancellations, changes, or issues directly with them. Thats one less thing to have to remember! Let us know as soon as possible if your passwords lost or stolen. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Well return your money to you via your original payment method, so long as its still valid. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Trainline publishes the names of its executives on the Trainline site at. or is for Standard Class travel, and you wish to travel First Class. Select "Add Account" and then input your old email address. 1. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. For more information, read our FAQ page . One Railcard will be issued for up to two people aged 16 years or over. . Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. 1. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. VAT number: 791 7261 06. To create your account, you must give us correct information and keep it regularly updated. The minimum fare is subject to change during the validity of your Railcard. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. 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