Sorry we couldn't be helpful. (b) any incorrect physical Resale Tickets dispatched less than five business days prior to the relevant event are at risk of not being returned to you in sufficient time for the buyer to be able to be sent correct physical Resale Tickets. Your existing Ticketmaster Tickets confirmation/order number should be formatted as 12-2345/FLO. For some events ticket exchange time could be 48- or 72-hours notice(You would be able to see this details on my tickets section itself). Yes If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. You can consult all applicable terms and conditions here. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. 2. 9.6 For some events we may offer the ability for you to purchase Missed Event Insurance in relation to your Resale Tickets, from our third party provider. You should contact us using our. Once a buyer has safely received their Resale Tickets, you should delete and/or destroy all records of the relevant buyers personal data. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. New support ticket . (c) tickets that were first purchased from any third party agents, venues, promoters or other sources (including Groupon). Calling is a 3 hour wait time. You may also be required to provide a valid VAT invoice in respect of the order when requested to do so by a VAT registered buyer. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. Now, everyone will use the NFL Ticketing Network. Tap Tickets in the navigation bar at the bottom. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders. There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. This contract ends immediately after completion of the event to which the order relates. Can I Change Universal Tickets Bought Through a Third-Party Seller? You can also contact them directly if you prefer a traditional way of doing things or if you bought your ticket from a third-party seller. Sports Concerts Theater. (b) where applicable, you hereby grant us permission to provide your full original order details (including the last four digits of the payment card that was used to pay for the Primary Tickets) to the buyer and/or the event or venue box office in order to assist with fulfilment. Always be 100% sure to select the correct date before you buy! Exchange by email Write VOID on the tickets you wish to exchange. the event organiser, the event venue or other primary ticket agents). 16.1 If we delay or fail to enforce any of the provisions of this Ticket Exchange Policy, it shall not mean that we have waived our right to do so. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. This is because sellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the seller paid when they purchased the tickets. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. If you bought tickets by phone, create a My Ticketmaster account now! You will enter your community username and new password and done! A: Ticketmaster should have refunded your tickets swiftly. All listings, sales and purchases are subject to the applicable version of this Ticket Exchange Policy that was published at the time of listing, sale or purchase. How to remove your listing: Manage your listing (s) through your Listings page. a meet and greet but not merchandise or car parking), and any upsells that you purchased at the same time as purchasing Primary Tickets cannot be listed or sold using the Ticket Exchange. Create Your Own (CYO) package holders can exchange tickets for $15 per ticket. 10.1 Many Resale Tickets will be delivered via e-delivery directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event. Make Your Reservations Early and Adjust Accordingly. 5. No, you can transfer all or some of your tickets. (e) You must not include any documentation or other materials in the envelope containing the tickets (i.e. That contract for sale/purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have sold/purchased the Resale Tickets. You will also be notified of the price paid for the Resale Ticket when it was purchased as a Primary Ticket. Tickets purchased through the Rams and Ticketmaster will be accessible through the free Rams Mobile App, Rams Account Manager on mobile web, or the Ticketmaster app. If you go to any Universal park and your experience is less than enjoyable, talk to Guest Services rather than attempting to resell (or gift) a partially used ticket. 5.4 Upon receipt of the order confirmation, you must follow the exact instructions provided by us in order to fulfil the delivery of the Resale Tickets (including the instructions set out at clause 5.5 when dispatching physical tickets as opposed to e-tickets). 5G Deployment Options: Know All in Details, 5G to 4G Interworking: Handover Call Flow, Is Cox Down Right Now or Outage: How to Fix Guide, T-Mobile SIM Card Replacement: What to Do When SIM Card is Lost or Damaged, What is 6G, 6G Vision: Full Detailed Analysis, T-Mobiles Poor Signals Indoor: Improve and Boost Signals Guide. Administrative and handling fees of 2,5 per ticket apply. Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). Through the Rams app you can download your tickets as well as manage your tickets - resell, forward or donate. The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. (iii) an organiser of the event you are listing Resale Tickets for, or a person acting on behalf of an organiser of the event. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. Nonetheless, we recommend in all cases that buyers first seek resolution to any issues using our dispute resolution procedure, as set out in clause 15. Please note, some complaints can take as much as 28 days to resolve. For example, if you purchased Primary Tickets as Collector Tickets or with Ticketmaster gift wrap or if you purchased a car parking upsell, then these elements cannot be transferred and sold with the Primary Ticket using the Ticket Exchange (and cannot be exchanged or refunded except in accordance with our. Your guest will need a . However, the exchange process varies depending on the event and the seller. 13.2 You represent and warrant that in using our website and the Ticket Exchange, you shall comply with all applicable laws and regulations, along with the terms of this Ticket Exchange Policy and any other applicable terms and conditions. 4.5 We reserve the right to delist any Resale Tickets if: (a) you fail to comply with any listing conditions under clause 4.3; (b) you are a business seller and fail to declare yourself as such and/or fail to comply with applicable law or regulation in relation to trading as a business; (c) of the circumstances at clause 2.7(a)-(e) apply; and/or. 14.7 Nothing in this Ticket Exchange Policy seeks to exclude or limit our or any Event Partners liability for death or personal injury caused by our or any Event Partners negligence, fraud or other type of liability which cannot by law be excluded or limited. That's it, your tickets will be listed on Ticketmaster. 13.4 If you are using the Ticket Exchange in the course of a business, you hereby indemnify and hold the Indemnified Parties harmless against all losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered) that arise out of any third party or government authority claim that involves, relates to or concerns any local, regional or national tax obligation or amounts due or owing pursuant to any tax regulation, order, law or decree, or any dispute concerning the tax status of you or us. 'Bring Your Baby' Guided London Walks are sensitively devised to suit parents and carers of even the tiniest babies to enjoy London's history. 5.3 In rare circumstances, for example if the buyers payment for an order is recalled by the associated bank or payment provider, we reserve the right to cancel an order for which an order confirmation has been sent and refund the buyer without any further liability. Login to your Ticketmaster Account. A further separate contract is entered into between buyers and sellers when buying or selling Resale Tickets using the Ticket Exchange (please see clause 3.4 for details). If your tickets were bought as part of a vacation package, you must cancel the entire package at least 46 days before your scheduled visit to receive a full refund (minus any non-refundable amounts). In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. How Can I Get Cheap Universal Express Passes? When this happens you'll see "resale not available" next to your tickets. Can You Change Universal Studios Ticket Date? $5.00 for trade-ins 6 to 24 hours from departure. 9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; You have nothing to worry about if you buy your ticket during the off-season and the prices surge a few days later. 16.3 If any provision of this Ticket Exchange Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Exchange Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately. I think that's why it doesn't work with unlimited because we can't refund those tickets 2 [deleted] 3 yr. ago Ooohhh good to know! 5.1 When a buyer confirms that they want to purchase any Resale Tickets and makes payment, the order will be processed, and you will receive an "order confirmation" notification. 1. Failure to deliver the exact Resale Tickets that were listed for sale or failure to deliver Resale Tickets in accordance with the delivery instructions and timeframes is a breach of this Ticket Exchange Policy and may lead to order cancellation and/or the terms of clause 8 will apply. Stubhub is marketplace and as such does not maintain inventory. Can I exchange my tickets for a different quantity, or for tickets to another date or event? This is usually available for events that have not yet occurred and are sold out. no invoices, letterheads, business cards or compliments slips etc.). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives. 4. Changing the seats are only allowed if your booked tickets meet below requirements: Tickets are purchased directly from the Ticketmaster website or app itself. Check ticket status. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. You can transfer as many tickets as you like. 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. Go to solution change ticket to another date I have Hamilton tickets for September that were origanally for April 2020. You shall not permit anyone other than you to use your account. MarketWatch provides the latest stock market, financial and business news. Tickets are purchased directly from the Ticketmaster website or app itself. How can we change the date for a different time. If an error results in an incorrect order confirmation being issued, we will notify you as soon as possible and reserve the right to cancel the order without any further liability. Log into your account and select from the list of 'Upcoming Events'. Ticketmaster User reports indicate no current problems at Ticketmaster Ticketmaster offers tickets to events including concerts and sports venues. You may also be subject to any other specific listing conditions or restrictions imposed by us on a case by case basis and in our sole discretion. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. If you are selling Resale Tickets, you will also have a separate legally binding contract with Adyen as described in clause 3.1 above. Select the order you want to exchange under My Tickets Section. If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. 6.4 If you are a business seller and are registered for VAT, you acknowledge and agree the price you set for each Resale Ticket is inclusive of any applicable VAT. SELLER TERMS (LISTING AND SELLING RESALE TICKETS). Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. Can I Transfer Ownership of My Universal Tickets? skip to content. 4.1 You will only be able to list a Resale Ticket for sale if you purchased it as a Primary Ticket on the UK Ticketmaster website or app, and the Ticket Exchange functionality is available in relation to those Primary Tickets in your Ticketmaster account. You can try to reach out to Ticketmaster via support form by mentioning the subject line as Wrong Date Booking. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! (g) You must declare yourself as a "affiliated seller" if you are: (i) a person who is employed or engaged by us; (ii) a person acting on behalf of a person who is employed or engaged by us; or. Always contact the appropriate Universal park to confirm the details of your particular pass. We've made it easy to sell tickets you can no longer use on our ticket exchange, meaning another fan can go instead. Is Universal CityWalk Free? If you are not contactable within our required timeframes, this may lead to order cancellation and/or the terms of clause 8 will apply. Extraordinary circumstances. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Can I exchange my tickets to another performance? Tickets Can I exchange my tickets to a different day? We'll let you know if you qualify when you submit your request. Discover millions of events, get alerts about your favorite artists, teams, plays and more plus always- secure, effortless ticketing. Transfer your tickets with Ticket Transfer. (j) You will require an Adyen MarketPay account in order to receive payment for any Resale Tickets you sell and therefore agree to be bound by. Why TicketMaster Changed (or downgraded) Your Seats! skip to content. 9.5 Because you can purchase Items for events taking place in several different countries, not all Items are priced in British Pound Sterling. 9.15 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. The Ticketmaster Fan Guarantee is: Guaranteed 100% official tickets. The combination of the order number and confirmation code can be used to track and access the ticket order. Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. This will be the same price you paid, or less if you wish. Administrative and handling fees of 2.5 per ticket apply. 4.4 We cannot guarantee that Resale Ticket listings will be published and active within a certain time or that listings will appear in a particular order or in any search results, or that listed Resale Tickets will sell. Just go to My Account and click the Ticket Transfer button on your order. Therefore, we make no warranty in relation to any goods or services provided by sellers or any acts or omissions of any users (whether buyers or sellers). Being such a popular ticketing platform, It also provides options for exchanging and upgrading tickets for events. If, for any reason, such collection is unable to be completed and a further collection slot needs to be booked and/or a "missed collection" charge is charged to us by the relevant carrier, we may seek to recover such charges from you. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. (a) all live listings for the event (i.e. Changing the seats are only allowed if your booked tickets meet below requirements: If above requirements are met for changing the seats, try to reach out Ticketmaster customer support team asap through Contact Us and Keep subject line as Change Seat Request or similar subject line. sterling and noble wall clock Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. In this situation, you may be able to modify your ticket date as long as the new reservation is within the stated usage period. 2 jf. Under normal circumstances, Universal Studios tickets are non-refundable. By continuing past this page, you agree to our. This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. Validate the all information for ticket exchange and submit. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. (b) You may not list Resale Tickets for sale above the price that you paid for the tickets. You did it! 0 0 Share 6. None of us can go on the new date in September. 9.17 All Resale Tickets purchased via the Ticket Exchange are final; you do not have a general right to cancel, and no refunds or exchanges will be given except where expressly set out in this Ticket Exchange Policy. Yes, it is possible to exchange Ticketmaster tickets for a different date for same event if event is scheduled for multiple dates. Tickets are now on sale for the 2022-23 season. Its important to keep the confirmation number safe as it can be required later on to access the tickets. In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. Gift cards cannot be used to make payments for Resale Tickets. Yes. Click the links below to navigate around or have a scroll and read it all! Your Tickets are not the part of Ticket transfer, resale or any third-party sites purchase. Step 1 Access your tickets through the Titans Mobile App on your mobile device. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. This blog contains everything you need to know about CluedUpp events, booking your tickets, and more. Yes, and it takes just a few seconds to create one. If you contact Universal and cant change your reservation, its probably because your ticket is invalid. When the ticket is exchanged, the . Yes, this is normal. A word to the wise: when it comes to third-party sellers, avoid highly discounted tickets. Additionally, Ticketmasters Fan Guarantee program offers the ability to exchange or cancel certain tickets within a certain time frame, although there may be fees associated with the exchange. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. 4.3 All listings of Resale Tickets are subject to the following conditions and restrictions: (a) You permit us, and/or a third party contractor engaged by us to carry out identification or financial checks for the purposes of verifying your financial status and undertaking fraud checks (and you agree that we may provide your account and payment card details to such third party contractors to carry out such checks). 9.10 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm, via your Ticketmaster account or using our. Single (non-subscription) tickets for Broadway shows cannot be exchanged. In insurance, the insurance policy is a contract (generally a standard form contract) between the insurer and the policyholder, which determines the claims which the insurer is legally required to pay. 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . Are you looking to exchange your tickets for a better seat or want to exchange the seats for any different date if concert is scheduled on multiple dates? Additionally, all Resale Tickets listed on the Ticket Exchange are "verified", which means that any Resale Tickets were first purchased from us as Primary Tickets, so we can verify that all the information within the ticket description is present and correct. 9.3 Sellers may also increase or decrease (within certain boundaries) the Sale Price of listed Resale Tickets at any time prior to an order being submitted. Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. No. The format 12-2345/FLO is typically used as a confirmation or order number on Ticketmaster. 14.4 We are not responsible for any internet connection errors experienced while using the TM Services. They would be able to help you out in changing the seats with available options. What if I can no longer attend my event? Hit 'Sell'. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. Did you find it helpful? Ticketmaster is a leading ticketing platform for live events or concerts. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. Select the game that you transferred ticket (s) for. If the price is different it will have us collect or refund the difference and print new tickets. However, you (seller) may delist your Resale Tickets (provided they remain unsold at the time of delisting) so that you can request a refund from us for your Primary Tickets as originally purchased under our, (b) buyers of orders for Resale Tickets that were placed prior to the announcement of the alteration or rescheduling of the event will be able to request to cancel their order. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. (e) You must not list duplicate, counterfeit or stolen tickets. It will also be your responsibility to calculate and account to the relevant tax authorities for all applicable taxes in relation to the sale price of Resale Tickets. 6.3 If an event is rescheduled or materially altered: (a) the event listing page will be updated with the new information and all live listings will remain listed and available for sale. 1.8 Nothing in this Ticket Exchange Policy or our. Your Mobile device click the ticket transfer button on your order reports indicate no current problems Ticketmaster! For events that have not yet occurred and are sold out our timeframes! Are selling Resale tickets, customize your alerts, and must confirm the of. You must not list duplicate, counterfeit or stolen tickets of cafes the. Us with a valid email address as this is usually available for events taking place in several different,. Are promoting or otherwise providing the event organiser, the event venue or other materials in envelope! 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