Many make genuine efforts to be innovativethey spend on R&D, bring in creative designers, hire innovation consultants. By the end, youll be equipped to guide and support any workshop team to find the innovative solutions they need to address their user and business challenges. Because the quality of your facilitation during the workshop is a determining factor of the success of your project and of your clients satisfaction. Allowing the journey to be flexible. In the simplest definition, design thinking is a human-centered approach to problem-solving. What ideation technique will the group be using today, and how does it work? It is often useful to suggest questions that participants might wish to use, and give examples of open questions. Provide a few examples to help them get started. These workshops constitute several activities that provide a solid ground for co-creation, collaboration, and team effort. What goals are we missing? Sharing user journey maps, reflection and discussion (10 minutes): At the end of the ideation phase, put ten minutes aside for presenting and reflecting on all the user journey maps created. Follow our actionable guide for best practices, tips, and techniques, as well as easy-to-follow steps to guarantee the success of your first session. There's often not a whole lot of difference between outrageous and brilliant. Common design thinking activities include user stories, user journey maps, sketching, storyboards and paper prototypes. Now that the team is warmed up and all on the same page, its time to start thinking about the user. For example, in these work sessions, respecting the duration of each activity is essential. Its very useful for participants to understand exactly what is meant by a prototype, and that it is not a near-finished product. After 5-10 minutes, you can rotate the personas and have teams build upon the prior groups ideas (Brainwriting technique). Your slides should directly reflect your workshop agenda. A quick recap improves long-term memory and provides a cohesive starting point for future workshops and project onboarding. This will allow them to see the benefits of the approach, and maybe it will open up other opportunities for you to use this methodology within the company. Design Thinking is also known as Human Centered Design. Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. Select a program, get paired with an expert mentor and tutor, and become a job-ready designer, developer, or analyst from scratch, or your money back. After reviewing decisions, end with a project roadmap to place the workshop in context. 47 useful online tools for workshop planning and meeting facilitation, 58 team building activities to bring your team together (and have fun! Did the team have any feedback for you as the facilitator? Time: Complex problem solving takes time. Note the inspiration doesnt have to be apples to apples with your current project. Bake two small cupcake versions to taste-test with our end-user. When considering the term Stakeholder this could mean anyone who is involved in the cake-making or consuming process. If youd like some examples of design thinking in the real world, check this out: 5 Game-Changing Examples of Design Thinking. Part of the workshop will be dedicated to building low-fidelity prototypes, for which youll need a good selection of materials. So that you don't always find yourself having to be the time police who is tasked with interrupting the teams when time is up, designate a person responsible for keeping time within each team. Below, Ive collected a few more tips you might find useful if you are using your own design or trying another approach entirely. It includes detailed logistics and clearly outline the intentions of the workshop and its desired outcomes. The benefits of Design Thinking. Based on the five phases of Design Thinking, a Design Thinking workshop focuses on: Empathy: Getting to grips with a real user problem and building empathy for the target users / customers. Why is it so important to design for the user first? No, the great thing about design thinking is its accessibility! By using methods of empathizing to discover more information, we can get more context to our problem, and start to understand the wants and needs we hope to meet with our end product. Together, these steps capture the breadth of content and considerations involved in running an effective workshop. It could be that you need to come up with a drastic strategy for regaining consumer trust after a PR disaster! Refresh the page, check Medium 's site status, or find something interesting to read. For this activity, encourage participants to sketch out their solution rather than using words. What if I told you that Design Thinking really is a piece of cake? ), How to run the design thinking for beginners workshop, How baking a cake can explain design thinking, A step-by-step guide to planning a workshop, An honest* guide to facilitating hybrid events. Theyll then gather feedback from the rest of the group. Each tools has its own strengths (flexibility, integrations) and weaknesses (learning curve, limitations), but all provide a shared canvas and simplify data collection. Everything you need to know to discover innovative ideas as a team, including a sample 1-day a Design Thinking Workshop agenda. We might also wish to consider if the idea excites us, as innovative ideas should light a spark within us to have the drive and momentum to carry it through to the next stage of the process. What you want are thought starters, not solutions. Whiteboards help teams work through complex problems quickly. The great thing about these exercises is that you have the freedom to expand them to work with your audience and how best suits their needs. Because the. If teaching design thinking online, you may wish to. Although its quite possible to lead a solo workshop, we strongly recommend that you be two people (or a few more, depending on the size of the group and the duration of the workshop). For example: A busy, middle-aged professional needs an easy way of meeting like-minded people in the local area. What they do after the workshop is the most important. Ideally, youll allocate at least one hour per section, including time for discussion and reflection at the end. Youll find that the participants better control their allotted time and are less frustrated when their time for reflection comes to an end. To review a set of ground rules and select the most important ones . Have you ever started a workshop where the participants are a little overwhelmed at what the buzzword design thinking means? There are many reasons you might hold a Design Thinking workshop; perhaps you need ideas for a new product, or maybe youre looking for ways to improve an existing one. A prototype is used to test at an early stage, gather feedback and simulate a user experience. For more complex problems, we might revisit previous stages, and create further prototypes using our deeper understanding. You, the facilitator, will write each problem statement up on the board. Your agenda is one thing, but behind the agenda, there is a human beingyouwho must show emotional intelligence to be able, for example, to reorganize teams to better balance the different personality profiles, or even to identify a silenced participant to give them the floor. Running a successful Design Thinking workshop means ensuring the team has everything they need to make informed decisions in real-time. For the purpose of your workshop, youll frame the challenge as a how might we question: How might we improve the user experience for LoveFoundry customers? As a participant in a Design Thinking workshop, you are responsible for arriving in the right design thinking mindset. Why? Obviously, this ratio can be adapted according to the complexity and your level of familiarity with the subject. Activityuser testing (15 minutes): Ask participants to spend some time with each member of the group, walking them through their designs and. To ensure your remote Design Thinking workshop runs as smoothly as possible, its important to keep in mind the following best practices., We hope our guide to running a Design Thinking workshop has answered all your burning questions about mastering this process and has taken the fear out of running your first one. user personas). Theres also flexibility when it comes to the length and location of a Design Thinking Workshop. The five phases of Design Thinking, together with a quick explanation of each: Empathise, define, ideate, prototype, and test. The key is to deliver interesting, relevant content, followed by a practical exercise and then group discussion. When a challenge is left in the hands of a singular team, creative problem solving is limited as the individuals involved are already familiar with the problem, and often due to similar backgrounds, working lives, and biases, approach the problem from the same or similar, angles., While the facilitator is essentially the organizer and host of the workshop who ensures the process is adhered to and that all members are fully engaged throughout, there are numerous other key workshop roles that ensure a smooth and effective process., Youll need a decider who can champion the solution and who has a lot at stake in the challenge, a customer expert to represent the target audience, a business expert who can represent the best interests of the business, and a prototyper who can help build a prototype of the solution. Make sure you create a meaningful experience for them and there is a good chance that the workshop will be a success and that the opportunity will arise again. Dynamic groups who are used to problem-solving may come up with an idea straight away, and decide that they are definitely going to run with that as their solution. Later on, youll narrow the design challenge down as part of the workshop itself. You can do this remotely or in person. This role can be filled by an in-house facilitator or an external or freelance facilitator who seeks to guide team members towards a common objective via the Design Thinking process., There are pros and cons to both internal and external facilitation., While an internal facilitator benefits from knowledge of the product and company and has established relationships with the team, they might struggle with objectivity, find it hard to build trust with the team, and avoid asking pointed questions., An external facilitator, on the other hand, is likely to remain detached from internal power struggles and find it easier to remain uninfluenced by existing relationships with the team. Our career-change programs are designed to take you from beginner to pro in your tech careerwith personalized support every step of the way. By no means just for designers, a Design Thinking workshop is a methodology intended for the whole team and can be applied to numerous areas of business, from sales through to senior management. Weve covered. Stage Two Tools: Unpacking, Sensemaking, and Insights Note: If team members are unfamiliar with the project, consider discussing the current landscape before the statement of opportunity. The point of view statement should include a specific user, a need, and an insight. Essentially, a Design Thinking workshop seeks to create solutions to challenges facing the business. It serves as a rudder for cross functional teams working on complex projects, and takes 3 5 days to complete. For a video overview of how to run a design thinking workshop remotely, be sure to check out this guide: And for further reading, check out the following resources: Get a hands-on introduction to UX design with our free, self-paced UX Design Short Course. Or connect closer with users? A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. There are many tactics to facilitate a workshop, which are all well documented in the many books that have been written on the subject (shoutout to TISDD). This might also be balanced with our budget and our time. Consider the following workshop preparation checklist as a guide: Team: Having the right skill sets in the room is key to generating innovative ideas with practical applications. Ask the group to consider the following: This is also a good opportunity to assess the current user personas the team are using. When running similar workshops, Ive found that contextualizing the data into human characters has helped the participants relate to the users needs. Create a space where everyone can have their voice heard, and where no question is a stupid question. Its worth suggesting to the team to use one piece of paper to represent each screen so that mistakes can be easily rectified and the journey is easy for everyone to follow.. If you only do one thing, be over-prepared! The most important piece of running diverge-and-converge exercises is to set expectations and ground rules before running these activities. You may not teach the steps in a linear manner. Treat everyone as a peer. The workshop objectives and the design challenge: e.g. The introduction should consist of three main parts: Use a fun icebreaker to warm up the team and help them get to know each other a little better. Activitysharing ideas and getting feedback (10 minutes): Ask participants to pair up and share their ideas. Weve also included time slots based on a 1-day workshop. Phases should be labelled from the users perspective. CareerFoundry is an online school for people looking to switch to a rewarding career in tech. Location: A good environment supports great conversation. Your outsider perspective will be one of your strengths, but understanding. The goal of this time is to generate dozens of relevant user stories for each persona. What could have gone better? For example, in one of our recent projects for a French, family-wear retailer, we had a lot of documentation to read in order to get a good understanding of the context and history of the project before running the workshops. Our rule of thumb is "3:1". Another common error is to focus too heavily on presentations. With your objectives in mind, you can begin the planning process. This includes open questions that could help us uncover information to aid the design of our cakes. On average, spend three hours of preparation for each hour of workshop. Within a workshop context, facilitators typically focus on the five stages of Design Thinking to encourage collaboration, creative problem solving, and innovation from each member of the group. Design thinking is unique in its focus on user-centric problem-solving: you're not just coming up with ideas that could benefit the business, but rather, taking a rare opportunity to really step into your users' shoes and understand them on a deeper level. In the final stage of the Design Thinking process, we are capturing honest responses and feedback, by inviting our end-user to a glimpse into what the final outcome might look like. Does your team need to discover new opportunities? If you end up having the time to do them, they will be incredible team-building moments amongst the participants. We are designing our approach to creative thinking by going through a proven process in a mindful and self-reflexive way in order to find better solutions. If we designed our workshop to run over a longer period, the group may wish to explore ideas further, by discovering recipes and cake designs. ), Reverse brainstormingthis is where you focus on the causes of the problem rather than the solution, Rapid ideationeach person writes down as many ideas as possible within a set timeframe, Worst ideaask everyone to come up with their worst idea to solve the problem. While you can expect a lot of discussion here, preparing an initial list of key performance indicators is a helpful starting point. We therefore synthesized all of the key information on a Research Wall that we built on Miro in the form of a SWOT matrix, as well as in a comprehensive project checklist. Weve divided this guide into two phases: how to plan and prepare for your Design Thinking workshop, followed by how to actually conduct the workshop. One of our favorite icebreaker activities was taught to us by our colleagues at Valtech Stockholm: In teams of 2, each participant must draw their teammate in one minute without looking at their sheet of paper or raising their pen. Create 3D versions of our cake design with card and paper, and layout the ingredients around each prototype. Defer Judgment Creative spaces are judgment-free zones they let ideas flow so people can build from each other's great ideas. Make a note of these answers so that your workshops continue to improve steadily over time., Heres a shortlist of what to keep in mind at all times while running your Design Thinking workshop!. This can be a brief presentation covering the following points: By now, youve set the scene and put everybody at ease. This is where your participants will narrow down the broader design challenge (how might we improve the user experience for LoveFoundry customers?) If your workshop takes place over several days, take the time necessary at the end of each day to write down the big ideas of the day. The simplest way to introduce the Empathize stage is often by reminding everyone that design thinking is human-centered and that we are always seeking to understand our end users needs. We can ensure the success of the Workshop by asking the participants about any particular projects that could benefit from these techniques. But even with the best intentions, its not sufficient to simply bring a group of people together and expect a great team to form on its own. Its important that the group understand the mindset and that they can reflect on real-life scenarios they could apply Design Thinking to. Discuss the results of preparatory UX research, technical audits, and other data gathered in preparation. Purpose . We'll get into what these look like in practice a little later on, but first let's take a look at what they mean in theory and why they're important to the Design Thinking process . It follows three simple steps (Prepare, Facilitate, and Document) and includes all the tools, templates and checklists you need to apply Design Thinking in todays business environment. Where did the insights come from? We're here to help with this collection of simple and effective team building activities! But how can we make it easier for newbies to grasp the five stages of the design thinking process and see how they can apply them in their day-to-day work? user stories, concept sketches or working prototypes) and work back from there. We then made these documents available to workshop participants, so that everyone had the same level of knowledge at the beginning of the week. Designed for a very special occasion, the cake will often be custom-made. Based on the five phases of Design Thinking, a Design Thinking workshop focuses on: Design Thinking workshops are all about collaboration and problem-solving. Design Thinking is a vital framework in the modern business ecosystem. The first part of the design thinking process is Empathize. For example: How might we provide an easy, safe, online dating experience?. Whatever the context, be clear on what the workshop should achieve. Pre-work: Giving participants a simple assignment to complete and bring to the workshop is a great way to enrich your workshops and get participants into the Design Thinking mindset early. Most people learn by using the process in relation to a specific problem, you dont have to use the cake baking analogy. In which case you could finish the lesson here and return back later to process a few days later, giving participants a chance to engage outside of the workshop space. In this post, well share our favorite online tools you can use to make your job as a facilitator easier. Eg: How can we increase traffic to our landing pages?, Well talk about how best to run remote workshops later in this article, but for in-person workshops, the location you choose will play a significant role in its success. However, youve established the purpose of your Design Thinking workshop: to generate ideas for how to improve an existing digital product. Define, Ideate), Select 1-2 activities to support each step (15 min 3 hr), High-level summary including objective and outcomes, Pre-workshop assignment (ex. As a designer, you might hold a Design Thinking workshop with your direct team in order to tackle a tough design challenge youve been struggling with. She has spent the last seven years working in tech startups, immersed in the world of UX and design thinking. You can find lots of information about. When designing a workshop, or series of workshops for participants- you might suggest that their empathize stage involves designing a cake for someone outside of the workshop group. Create and validate an innovation for and with your clients, customers or users. By learning the design thinking process in parallel with designing a cake, the steps are fun, relatable and easy to digest. By leveraging our full spectrum strategy, design, and technology capabilities, we deliver game-changing outcomes for our clients around the world. For the last 5 minutes, participants should combine any steps that are too similar, narrowing it down to 8-15 steps. It's a process that is designed to encourage creative problem solving and innovation from each member of the group in order to address business challenges. With general preparation out of the way, lets move on to phase two of our guide. This means aligning on what is feasible by when, and drawing a line in the sand. Everyone has the ability to think creatively especially after a good warmup. The cross-functional collaboration will consistently bring about the most innovative and bring about the most effective solution to your users problem., 3. Our graduates come from all walks of life. And we came to the following conclusion: Being a good workshop facilitator is like being made out of bamboo. There are many ways to create a fun atmosphere: choose dynamic icebreaker activities, create moments of friendly competition between the teams (with prizes to be won), put music on during break times, or even, in the case of a workshop lasting several days, plan an activity as a break from the workshop agenda to strengthen team ties. The facilitator is there to guide the process of deriving and checking the group's ground rules. Ready to run an unforgettable Design Thinking workshop? Let's have fun in our workshops and work will become a game. Running a successful Design Thinking workshop starts with knowing what you want. Consider the following list of sections as inspiration for what to include in your post-workshop documentation: When it comes to communicating complex ideas quickly, having a library of visualization techniques on hand is critical. Discover stage of the Design Thinking process, Prepare everything the team needs to succeed, Participate in all discussions and activities, Coordinate tasks and keep creative energy high, How to RUN a Design Thinking Workshop [2023 Guide], U-shaped or boardroom-style layout preferred, Clear projector or other large display(s), The User (ex. Join the 100,000+ facilitators using SessionLab. Lets go! As a facilitator, you could mention that this form of research could identify with our Empathize stage, as well as our Ideate stage. Open a new workshop calendar (ex. Other roles on the team can include a marketing expert, a design expert, and a financial expert., Now that you know exactly what a Design Thinking workshop is, lets dive into how you run one, step by step!, Whats the goal of your workshop? Now that youve got your solution, the team needs to map out each step the user needs to take for it to work., Its time for the team to create low-fidelity prototypes! This is also a great opportunity to understand what good looks like to the different members on your team by requesting they bring inspiring solutions. Its always a good idea to kick off the workshop with an ice-breaker. Note that compiling the current landscape is the primary objective of the Discover stage of the Design Thinking process. Are they realistic? In this section, well explore your Design Thinking workshop agenda in more detail. Product design workshops are an opportunity for a team to untangle a problem together by going through a series of group exercises designed to get to a specific outcome. Whether brand new to the idea or a design professional, this way of thinking and collaborating, can often give us innovative, surprising and ground-breaking solutions to the challenges we face every day. The works of art can then be displayed in the workshop room, for your viewing pleasure! This email is also your opportunity to assign any relevant pre-work, such as an ask to bring specific design inspirations. When introducing design thinking to beginners, it can be helpful to start with a simple, small-scale problem. We back our programs with a job guarantee: Follow our career advice, and youll land a job within 6 months of graduation, or youll get your money back. Most workshops last 1-2 days. Well look at what to include in your workshop agenda in phase two of this guide a little further down. The current landscape is living research document that helps teams understand the feasibility and viability of their ideas by answering three critical questions: The information required to address these questions must be identified and collected prior to the workshop, as it will be discussed early in the day and referenced repeatedly throughout. When you use Design Thinking methodology in a co-creation workshop, its undeniable that being well-prepared is essential to ensure its success. A Design Thinking workshop is facilitated meeting where multi-disciplinary teams plan and prototype user-centered designs. Design thinking is mostly celebrated as a set of step-by-step framework with tools incorporated within each step. There's often not a whole lot of difference between outrageous and brilliant. 14 Ground Rules for Workshops. In addition to writing for the CareerFoundry blog, Emily has been a regular contributor to several industry-leading design publications, including the InVision blog, UX Planet, and Adobe XD Ideas. Coffee is always appreciated, and quick icebreakers or intros may be needed if teams seldom meet. On the contrary! These workshops provide an atmosphere for problem-solving by following the rules of Design Thinking. Design thinking consists of five key stages which well explore in this workshop: Empathize, Define, Ideate, Prototype and Test. To introduce the process of Design Thinking using a real-world design challenge: How might we improve the user experience for LoveFoundry customers? In this guide, well explore how to introduce design thinking to beginners with a workshop that uses the analogy of baking a cake. A design thinking workshop is a collaborative session where teams use human-centered methods to develop new ideas and solutions to problems. Or align on specific requirements? When preparing your slides, plan to include four basic types: While a save-the-date should follow shortly after youve identified your team, the pre-workshop email is typically sent a few days before the workshop. Our graduates are highly skilled, motivated, and prepared for impactful careers in tech. Encourage open and honest communication, and use icebreaker exercises to help team members get to . Often when the group creates their Personas, they may realize that they need more information, some saying, Oh, I dont know if I have asked the right questions, in which case, we as facilitators can demonstrate that they are able to return to the empathize stage, as Design Thinking doesnt have to be a linear process. As Mary Poppins put it so well. Design Thinking is a human-centered approach to problem-solving. you might ask yourself. So there would be a manufacturer, a delivery and logistics person, and a supplier, who may be a supermarket chain or a local small shop. When tackling this somewhat tricky task, there are two golden rules to bear in mind: It might be tempting to cram in as much as possible, but the workshop will just end up feeling rushedwhich is not conducive to creativity! Design Thinking activities, such as empathy maps and user stories are a convenient way for organizing detailed user research. During the workshop, be present, but not too much: Your participants must feel that you are available if necessary, which means being constantly attentive to what is happening, but let them work without interrupting them; except when the time allowed for their reflection is over, but we will address this point later. It is one of the hottest buzzwords of today, easily found in articles and in the news. sustainability, carbon footprint), Open a new workshop calendar (ex. It might be helpful to write it out as a question or statement that can be easily referred back to. Next, you need to create the optimal space for your workshop. By using a simple, engaging problem like finding the right cake, the group can follow the entire design thinking process easily and have fun while doing so. This workshop has been constructed with the simplest solutions in mind, and for the empathize phase, we team people up as pairs and set them the task of interviewing one another about their birthday plans. Design Thinking looks at the customer's perspective from the start to the end of an experience. We focus on quantity, not quality and even half-baked ideas can be contributed to the discussion. Indeed, Design Thinking can be applied to all areas of business, and a Design Thinking workshop can therefore be useful for everyonefrom marketing, product, and sales, right through to the C-level. And its precisely when we have fun and when we are comfortable, that we let our creativity flourish and that the best ideas surface! 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