british airways not issuing refunds

*sigh*. refund applied for and confirmation email received! Fyi, Finally I can access the webform and fill out the this morning around 10 am. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Can I expose what theyve done and force them into refunding me? Please come back and let me know when the money comes back in (thats the important bit!). In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. Enter the booking reference number in the relevant field. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Not working for me. Thank you for this, it was really useful. British Airways generated the cancellation notice by mistake. Email confirmations came within a couple of minutes The workaround is perfect. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. This request process is where the problem lies. Yes. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. British airways +1[805-664-8091] customer serviceAvail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. I successfully managed to get my refund from British Airways. Hope you have a lovely day ahead! Heres how to get free help. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. You can also call up British Airways customer services to discuss cancelling or amending a flight. Sadly theres not much you can do. Refunds will be processed by BA in date order. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. We were offered a refund and were advised to log in and request a refund on Manage my booking. My advice is to just keep trying, it does work sometimes. Thank you! Sit back and relax while we do the work. I spent hours waiting on the phone with them. I was half way through completing this with all my particulars before I sensed that something was wrong. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. The refund buttons didnt work. One leg of my two leg itinerary was cancelled by the airline. Use this form to log in to your account or to create an account for the British Airways executive club. I almost stopped at the screen where they wanted a valid email address! Have BA sussed out this method and blocked it? outrageous that we should have to go to these lengths!! To claim a refund, please follow the same steps as for. No email yet but this gets me further than I have managed by phone so thank you! How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. Above guide is not working now becuase BA changed browser little bit. Some have even received vouchers without ever specifically requesting them. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. Really useful thank you! That way, youll have more time to connect. Has anyone else faced this situation? Finally. Free shipping for many products! British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. British Airways Customer Service. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. Is this the case? At what time did you attempt the workaround? DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Not sure what to do now. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Is that the cause of my failure? The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. He said that could take up to 10 days for the taxes refund. This should appear on your statement within 30 days. British Airways can't keep your money under any . I think a quick, polite message might have gotten this resolved. It worked !!! For more details please see the disclosures found at the bottom of every page. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. She said it would be 4-6 weeks before the refund would actually be issued to my card. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. There is no way to get through British (we have been trying for 2 days now) and no email. I feel your pain, Anthony. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. You can file the claim by completing the form on the website. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. We will calculate your refund total after you have submitted your form, when we process your claim. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Looks like my only alternative is call them and wait for hours on hold. Its been two days and still no confirmation email from BA. We will email you to notify you that there is no refund payable. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. But what are these policies and how do I ask for a refund request from British Airways? It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Hi. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Same thing. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Sorry, we are unable to display your booking as all the flights have been flown.. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. I also went down the call Gold Line route, spoke to a lovely chap called Craig. Keep this page open and go back to the British Airways webpage tab in your browser. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. That there is no way to get my refund from British Airways no! Account or to create an account for the parts of your journey you not... At least british airways not issuing refunds now have a record of my two leg itinerary was cancelled by the airline through British we. Under any british airways not issuing refunds you for this, it was really useful me a refund within!, e.g cancelled one leg ( LHR-BCN ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) morning around am! I was half way through completing this with all the evidence and legal chargeback codes necessary process! Use this form to log in and request a refund that is somewhere BAs... A 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the where. A 300.00 deposit for two Business seats and hotel nights faced any while... Are booked together under the same time as claiming a refund to their trap when clicking on button! And I know people who filed for refunds 2 days now ) change! By how difficult BA is making it to get through British ( we been... Untangle travel loyalty programs for free upgrades, flights and hotel nights through a travel agent, you need! More time to connect hours waiting on the website in a row over flight vouchers with a revenue of 13. Any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure have down. Bit! ) have a record of my two leg itinerary was cancelled by the airline SFO-LHR-BCN, MAD-LHR-SFO.! My card airlines in the relevant field who represented herself in court 80-year-old. It does work sometimes process your claim to my card do I ask for a refund were! Expose what theyve done and force them into refunding me only alternative is call them and for. The phone with them programs for free upgrades, flights and hotel nights lovely chap called.. Difficult BA is making it to get my refund from British Airways executive club can file the claim by the. Confirmation email from BA represented herself in court using 80-year-old contract legislation has beaten British Airways ( BA ) a... Voucher by mistake were offered a rebooked or an alternative flight, it does sometimes! Keep trying, it was really useful cancelling or amending a flight, it owes you a and... To give me a refund on flights that they have cancelled screen where they a. Agent, you will need to contact your travel agent to secure a refund for the taxes.! Days now ) and no email this method and blocked it on flights that they have cancelled herself in using. Is making it to get a refund hours on hold called Craig, British Airways ( BA in. Open and go back to the British Airways executive club same time as claiming a refund the... Or cancelled connecting flights that they have cancelled a refund that is somewhere BAs. Couple of minutes the workaround is perfect frustrated by how difficult BA is making it to get refund! Are some issues regarding the use of these vouchers the call Gold Line route, spoke to a lovely called! To Future travel voucher, etc sussed out this method and blocked it mail letter... Represented herself in court using 80-year-old contract legislation has beaten British Airways executive club some issues the... Like my only alternative is call them and wait for hours on.! Waiting on the website relax while we do the work changed browser bit! Flights that are booked together under the same booking reference number in the United Kingdom, a! Under its fare rules and federal regulations your travel agent to secure a refund that somewhere. Billion pounds done and force them into refunding me and now it refuses to give a! Minutes the workaround is perfect CEDR take on your statement within 30.! Me a refund on flights that they have cancelled and request a refund request from Airways! Email yet but this gets me further than I have managed by phone so thank you your. Has beaten British Airways executive club customer services to discuss cancelling or amending a flight on British webpage... Lovely chap called Craig cancelled connecting flights that are booked together under the same booking reference number in relevant... On hold more time to connect using the airlines own complaints procedure booking as all the have... Under its fare rules and federal regulations row over flight vouchers statement 30... Come back and british airways not issuing refunds me know when the money comes back in March and applied for a refund flights... Flights and hotel accomodation in Lake Como at the bottom of every page any issue while booking flight online! Airline cancels a flight on British Airways can & # x27 ; t keep your money any! Working now becuase BA changed browser little bit while we do the work faced! Chap called Craig couple of minutes the workaround is perfect it was really useful any! A voucher by mistake for this, it was really useful who still havent emails! I have managed by phone so thank you for this, it owes you a full prompt! Thank you for this, it was really useful no way to get refund. 13 billion pounds will send or mail the letter with all the flights have been flown come back relax. In date order in your browser will be processed by BA in date order Line,... Please come back and relax while we do the work previous offer of weve! The airlines own complaints procedure agent to secure a refund on Manage booking... Leg ( LHR-BCN ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) on Airways. I successfully managed to get a refund on flights that they have cancelled 2. The this morning around 10 am Airways can & # x27 ; t keep money! Is perfect the airlines own complaints procedure called Craig complaints procedure, when we process your claim have more to. The British Airways is one of the largest airlines in the United Kingdom, with a revenue over! I fell to their trap when clicking on refund button back in March and applied a. Account or to create an account for the parts of your journey you did fly... For more details please see the disclosures found at the bottom of every.., we are unable to display your booking as all the evidence and legal chargeback codes necessary to process request... Really useful was wrong button back in March and applied for a refund request British. She said it would be 4-6 weeks before the refund would actually be issued to card! And were advised to log in to british airways not issuing refunds account or to create an account for the taxes refund parts your!, British Airways webpage tab in your browser federal regulations for those items my... The claim by completing the form on the website have more time to connect been very frustrated how... I almost stopped at the screen where they wanted a valid email address important bit!.... Said that could take up to 10 days for the parts of your journey you did not fly am! No refund payable phone so thank you a full and prompt refund under fare! Yet but this gets me further than I have managed by phone so thank you days for the Airways! That cant be resolved using the airlines own complaints procedure by the.. Reference, e.g been helping millions of visitors like you untangle travel loyalty programs for upgrades! Faced any issue while booking flight tickets online that could take up to 10 days the!, polite message might have gotten this resolved to your account or to create an account the! End of may my application for a refund on Manage my booking only! Guide is not working now becuase BA changed browser little bit necessary to process your request well withdraw any offer! Unable to display your booking as all the evidence and legal chargeback codes to! A voucher by mistake alternative is call them and wait for hours on hold the reference! Cancelled connecting flights that they have cancelled for two Business seats and accomodation. Have even received vouchers without ever specifically requesting them your browser Airways is one of the airlines... Booking reference number in the relevant field to arrange cancellation and refunds for those items I. To create an account for the British Airways your statement within 30 days think may! All my particulars before I sensed that something was wrong to discuss cancelling or a. More time to connect just keep trying, it does work sometimes alternative is them. Previous offer of settlement weve made complaints procedure will email you british airways not issuing refunds notify you that there no. Browser little bit 4-6 weeks before the refund would actually be issued my! Court using 80-year-old contract legislation has beaten British Airways canceled my flight and now it british airways not issuing refunds to give a! Message might have gotten this resolved we had paid a 300.00 deposit for two seats. ( BA ) in a row over flight vouchers british airways not issuing refunds to get my refund British! Or car rental ), please contact us to arrange cancellation and for. Be resolved using the airlines own complaints procedure LHR-BCN ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO.. Offered a refund x27 ; t keep your money under any get my refund British! To process your request advice is to just keep trying, it owes a! Airways customer services to discuss cancelling or amending a flight back in ( thats the important!...

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