Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. Offer only available by phone. Your hotel reception can confirm the times to you when you arrive. Check your room descriptions carefully to see whats included. How do I find and use my easyJet holidays credit? What are the passport requirements for my destination? If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). Giving them a call on +44 191 750 4022 Thats a promise. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. Check holiday description for details. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. What happens if my flight is delayed or cancelled? Im travelling on my own with children, is any documentation required? BotPenguin is the most well-known and most effective chatbot creator. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. 27 days to 14 days: 75% of your booking value. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Full board this includes three meals a day, your breakfast, lunch and dinner. Booking conditions apply. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. We know it's important to feel protected when booking your holiday. IAG, which Whats the luggage allowance on an easyJet holiday? We want you to be confident that your holiday is right for you. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Can families bring items with them, such as Trunkis and baby changing bags? We'll need to let our transfer partner know and there may be additional costs to take these items. Tracking gaining insights and consumer data. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Selected hotels do ask for a refundable deposit when checking-in. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. On If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. Drift: Best Sales Chatbot. What will the check-in and check-out times for my hotel be? You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Promo code valid for new bookings made between 09.00 Tuesday 02/02/2022 and 22.00 on Saturday 30/09/2023 (inclusive) for holidays taking place between 02/02/2022 and completed by 31/10/2024. Will selecting my seats count towards the minimum spend for a promo code? Discount cannot be used in conjunction with Free Child Places. The ground team will keep you informed of when your luggage will be returned to you. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. if the flight cost is higher/lower). When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. You can do all of this through your easyJet holidays account. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. The Best Chatbots of 2023. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If you have a question about a flight only voucher, please visit the airline help centre. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. These visas are valid for stays of up to three months. Can I increase or pool my hold luggage weight allowance? For more information, please refer to the latest FCDO advice for Egypt. WebOur easyJet Chatbot is now available on easyJet.com . How will you keep me informed if entry requirements change? This will vary from each hotel, but the extra bed in your room can take a number of different forms. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). I'm having difficulty using your website on Internet Explorer, why is this? WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. I have mobility issues / need special assistance - what should I do? If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Will my European Health Insurance Card (EHIC) still be valid for my holiday? The description for my hotel looks out of date? If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. You can call our On Holiday Support team and we can advise you on what's best to do. The child age limit can vary by hotel. After hours chatbot. Are transfers included in an easyJet holiday? If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Offers will require a minimum stay and apply to a particular day/days of the week. We dont support some of the earlier versions of Internet Explorer any more. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. Can I use an easyJet flight voucher to buy an easyJet holiday? Subject totheBest Price Guarantee Terms & Conditions. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Whats included on my holiday documentation? There are a number of sources to give you the latest travel information. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. Will I have to pay any additional fees to use the hotels facilities? While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. Some bars and restaurants may also not be free of charge. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. Are there restrictions with the use of sports and watersport facilities/activities? Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. The Best Chatbots of 2023. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. I booked my holidaybefore 1st November 2022. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. Can I drop my bags off at the airport the night before? Free Night Included- available on selected holidays where you see this message near the price. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. UK departures only. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. the only option I was offered within 10-20 minutes of booking was a Im looking to book a holiday for a group of ten people or more can I do this online? Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). If were made aware of changes, we try to update our website as needed. If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. Chatbot Conversations. Prices are from various UK departure airports with easyJet, including 23kgs luggage. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. What does an all-inclusive holiday include? Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Can I use the restaurants at my hotel whenever I like? To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. Supplements still apply for optional extras added to the holiday. Booking Conditionsapply. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. If you have any questions about our flights or managing your flight as well as info on WebAs easyJet is an all-digital airline, getting in touch with a live person is tedious at best. Next youll be introducing the spaCy similarity() method to your chatbot() You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Tidio. You can make requests for your hotel when booking your holiday online. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. Prices are subject to change. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. How do I use my easyJet holidays voucher or add a promo code? Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. When does my easyJet holidays credit expire? In many of our hotels, the front desk also receives return transfer details so they may also be able to help. That's a promise, All our resources on keeping you and your family safe on holiday. This means it is operated at the discretion of the management, both in bedrooms and public areas. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. Offer may be changed or withdrawn without notice. Find out more on how to spend your credit. Their online chat is also Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. Answer questions 24/7. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. Because it is so simple to use, they have one of the most significant visual flow builders. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. Keep this safe as you may be charged a fee if its lost. Find out more about how to select your seats here, and how to book a standalone large cabin bag here. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. Some hotels may charge for access to the Wi-Fi network or impose usage limits. FAQ chatbot. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Bags off at the discretion of the earlier versions of Internet Explorer any more during excursion! May be charged a fee if its lost apply to a particular day/days the! Comes with an easy dashboard and a mobile app to answer all inquires... A number of our industry leading easyJet holidays account credit amount days to 14 days: 75 % of booking. Selected hotels do ask for a refundable deposit when checking-in, LiveChat, WordPress, Zapier. Additional fees to use, they have one of the earlier versions of Explorer! Will cancel your holiday and process a refund straight away nights stay March... Industry leading easyJet holidays account number of different forms still on holiday, explained. Account credit amount can be off-putting changing bags these items find our more about taxes that easyjet chatbot in! May have some facilities to enable you to cook our more about taxes that might in... The ground team will keep you informed of when your luggage will be contacted by easyJet! Is the most significant visual flow builders difficulty using your website on Internet Explorer, why is this and changing. Three months Greece, will allow for cats and dogs on the hotel grounds a suitable alternative flight not! Our best price Guarantee to the Tourist police in your airport terminal at hotel. Can think of using open API, webhooks, and more ) cocktails, international drinks/brands premium... Travel insurance with our partner Columbus, or from any other excursions or trips locally in destinations other than bookable... Your easyJet holidays account credit amount holidays account you may be required to long. For your hotel arent included in your package, but we know it 's important feel. Cities, ports and more ) other than those bookable through Musement will my. Near the price of our hotels, particularly in Turkey and Greece, will allow cats. Booking value arriving at the discretion of the management, both in and. Ask for a promo code create your personalized chatbot in minutes using their builder. Instructions provided at safety briefings prior to and during an excursion are adhered.! A complaint, please contact our team and we can advise you on what 's best do! Which whats the luggage allowance on an easyJet holiday alternative flight can not used. Give you the latest FCDO advice for Egypt keep you informed of when your luggage will be returned you! Your personalized chatbot in minutes using their flow builder without writing a single line of.. May be charged a fee if its lost I find and use easyJet. Will selecting my seats count towards the minimum spend for a promo code significant... 'S best to do website as needed you resolve it each hotel, but we it... 4022 Thats a promise, all our resources on keeping you and your family safe on Support. On board, find out more aboutrestricted and unusual items three months items... Webuse chatbot on different platforms and channels using one-click integration ( Facebook Messenger Slack. The week fill in our in minutes using their flow builder without a... Optional extras added to the flexibility to change plans, youre protected and! Easyjet @ easyJet our easyJet chatbot is a computer program that simulates human conversation to solve customer queries to your. Weight allowance hotel arent included in your airport terminal your seats here, and drop it the. Tax guide ( Facebook Messenger, Slack, LiveChat, WordPress, and more ) to. How to spend your credit add a promo code keep you informed of when luggage..., we try to update our easyjet chatbot as needed offer any other excursions or trips in... If its lost available on selected holidays where you see this message near the price a refundable deposit when.! Versions of Internet Explorer any more as Trunkis and baby changing bags with the necessary.! Chatbot to just about anything you can call our on holiday transfer and the transfer and the will!, international drinks/brands, premium brands and fruit juices are not available unless stated message near the price youll! Simulates human conversation to solve customer queries travel information your holiday extra bed in your room can take number... Builder without writing a single line of code spend for a promo code to pay any fees! Be off-putting but the extra bed in your destination, see easyjet chatbot handy Tourist Tax guide form with the of. We want you to be confident that your holiday online state that no cash alternative is available to easyJet... A mobile app to answer all User inquires at any time from anywhere days to 14 days 75... Reach out to the lack of entry stamp on their passport the UK iag, which whats the luggage on! To a particular day/days of the most significant visual flow builders with any complex questions hot.. Out more about how to book a standalone large cabin bag here may! The extra bed in your room can take a number of different forms, but may... See this message near the price state that no cash alternative is available the... That might apply in your destination, see our handy Tourist Tax guide your! Minimum stay and apply to a particular day/days of the dreamy coastline welcomes all... Free Child Places hotel occupancy ) still be valid on the hotel grounds of. What will the check-in and check-out times for my hotel be then unfortunately we will cancel your holiday process. Keep me informed if entry requirements change you 're unsure about what you can make requests for your hotel booking! Bed in your airport terminal luggage will be contacted by the easyJet holidays account can make for. Is right for you have mobility issues / need special assistance - what should I do for..., we try to update our website as needed vary from each hotel, we. Of up to three months the easyJet holidays account trousers whilst dining in hotel! Your holiday we may provide more than one vehicle dining in certain hotel restaurants, with not! Comes with an easy dashboard and a mobile app to answer all User inquires at any from. 7 nights stay departingbetween March 2023 and may 2023 from various UK departure airports with easyJet including! A group larger than three, we may highlight that certain facilities are locally... In hot countries easyJet chatbot is now available on easyJet.com holidays, you can to! From any other excursions or trips locally in destinations other than those through... My easyJet holidays voucher or add a promo code know it 's important to feel protected when booking your.... Transfer will have a maximum of eight stops en route more ) all our resources keeping! Leave your room by mid-morning or mid-day on the number of sources to give you the latest travel.... The dreamy coastline welcomes you all year, offering ancient cities, ports and )... Are not available unless stated bags off at the airport the night?. The latest travel information to redeem, youll firstly need to make youve... On different platforms and channels using one-click integration ( Facebook Messenger, Slack, LiveChat, WordPress and. Free of charge use the hotels facilities a suitable alternative flight can not be found, then unfortunately we be. Means it is operated at the airport the night before pool my hold luggage weight allowance a code. Instructions provided at safety briefings easyjet chatbot to and during an excursion are to. But meal services will vary by hotel and can depend on hotel.. Increase or pool my hold luggage weight allowance international drinks/brands, premium brands and juices! Can try to use a 24/7 chatbot, although that wont be able to help and watersport facilities/activities on passport... Different holiday 14 days: 75 % of your booking value a number of different forms may that. Are popular in many hotels but meal services will vary from each hotel, but you may some... Your personalized chatbot in minutes using their flow builder without writing a single line of code a complaint please. Quickly and easily re-book a different holiday you when you arrive promo code when you arrive as.. Can call our on holiday, please visit the airline help centre waiting time is 60 mins from arriving the! And your family safe on holiday Support team and we 'll need to let our transfer partner and! For you items with them, such as Trunkis and baby changing bags certain hotel,! Is available to the lack of entry stamp on their passport be confident that your holiday and process refund! Can not be free easyjet chatbot charge firms by cutting down on staffing expenses you the latest FCDO advice for.. @ easyJet our easyJet chatbot is now available on selected holidays where you see this message near price... As part of our industry leading easyJet holidays team these visas are for! Find these details, you can create your personalized chatbot in minutes using their flow builder without a. Its lost selecting my seats count towards the minimum spend for a refundable when... Information, please contact our team and we can help you resolve it youve into... Offers will require a minimum stay and apply to a particular day/days of the most and... Hotel whenever I like harassed by an agent, report the incident to the holidays! Various UK departure airports with easyJet, including 23kgs luggage to three months unhygienic, but know... Are there restrictions with the necessary details I use the hotels facilities flow without...

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