Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. What is Rental Reimbursement Coverage and what does it typically cover? I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. For fastest service, read these answers first! Please select a topic below so we can provide the best assistance. I wonder what kind of training Enterprise gives their employees before they are put on spot. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Chad. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Create an account to follow your favorite communities and start taking part in conversations. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. I visited our local branch and a manager told me the same thing the claim was a mistake. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Thank you. Upload your resume. Q: I recently rented a car from Enterprise. I am tempted to call the police. Called Enterprise and nobody knows anything about it. Purchase cars from the largest rental fleet in North America. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I write a detailed email of what Ive been going through, since April. 888.845.9696 . I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. 11 LifeTheStruggle1 3 yr. ago Thought it was a scam (clearly we all know, it is). Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Submit a complaint and get your issue resolved. I have submitted a complaint to the SEC concerning our issue. Please consider that at some point we may need documentation to help our cause. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. FairShake edits this text only to remove private information and profanity. I therefore sent them this. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. You would be able to take advantage of these lower rates. Then again, I'm looking at another Enterprise claim case right now that looks . When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Thank you for your feedback, Dr. Gibson. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. I will be reporting this to the department of insurances to investigate. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. 6300 E 37th St N. Bel Aire, KS 67220-1999. Please note - payments may take up to 10 business days to be reflected in the amount due. You'll learn how to be part of a team and how to succeed. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. He claims that the dates when the damage occurred did not line up with the days he rented the car. Talk to us. Enterprise customer service claims no knowledge and that there's nothing they can do. Can you help me get this claim dropped? You would need to go to enterprise and ask for the notes for that time you rented the car. Thanks for your email. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Did you get a call or text from 352-313-4600? Thank you! If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Latin America & Caribbean Car Rental Locations. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. We are not out to unfairly charge people. Copyright 2021 Scripps Media, Inc. All rights reserved. This is the process you need to follow. Your credit card would be charged 120% of the rental charge plus $200. We have answers! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Employers / Post Job. Reach out to the rental agencies leadership through the corporate site and go from their. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. At Enterprise, we focus on building your skills, your confidence, your community and your career. Go someone where else if you want to RENT a car! 2 months later I received the lovely letter from DRU. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I got that email this morning. This comment was posted by a verified customer. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Theres just one problem: There was no damage on her car. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Enter all 8 digits (including leading zeros). Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Press J to jump to the feed. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. The next day I called and I was told that everything checked CLEAR. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Your customers and the world deserve to hear from you! Fair, that is their right. I needed a new vehicle so went to Morrow, GA to purchase a new car. The person demanded us to pay $1, 325.38 for a damage claimed. Get help with billing, Enterprise Plus, Reservations and more. Approximately 180, or 15 percent, of those complaints were related to damage. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? You would have remembered signing that document, wouldnt you? So, when doing research, check out the specific location that you're renting from." The rental company should furnish you with a form where you can note the condition of the vehicle. I immediately called. Plus Your Points is back! Enterprise's damage claim looked a little suspicious. It was logged the same day as your return and allegedly had your signature. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). With talking to my insurance company, USAA, they declined to inspect the vehicle. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Was given the green light, everything looked good. Plus Your Points is back! Learn more about rental reimbursement coverage. Standard letter. Once reported, please contact us to provide your claim information. You could have appealed this erroneous claim to someone higher up at Enterprise. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. I though it was fraud so I ignored it. The only repair that was completed to the vehicle was to the rear bumper. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. If you have a claim filed against you, calling and disputing is a simple process. I definitely did not return the car with hail damage, so Im very confused. I am not going through my insurance company, I have a $1000 deductible for comp. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. When expanded it provides a list of search options that will switch the search inputs to match the current selection. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Make sure the adjuster has a copy of the letter. At this point the claim goes back to the group (i.e. This material may not be published, broadcast, rewritten, or redistributed. They charge that card for damage. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Scam alert! . What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. About 40 percent pertain to billing. More than half are about the product or service. Same thing is happening to us. So, even after the next day I still was NOT told of any damage. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. I just received a similar letter 2 weeks ago. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. We are following up with the company for a possible resolution. We offer exotic vehicles in certain locations as well. They informed me that they do not do second estimates of damage of repair. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Senior . Plus Your Points is back! Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. 2023 Enterprise Holdings, Inc. All Rights Reserved. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. And, they said, 'Everything was good to go. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. It was not until the weekend I received an unusual email saying there was damage to the car. Sign in. loonydan42 5 yr. ago. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Phone Representatives are responsible for receiving incoming calls . Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Branch or ERS will create an Incident Report. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Refer to your own auto insurance agent for details on your coverage. Learn more in our Cookie Policy. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Brought the car back, no issues. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Submit a complaint and get your issue resolved. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. They informed me, those two days, have passed now. Update: (Back in April I rented a vehicle with Enterprise. But the bottom line is: I did not damage the car. If you have not already done so, please contact your insurance company to report a claim to them. What would you like the company to do to fix the problem? Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Cons. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. As I saw the distress in her face I asked her what was wrong. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. The company`s registered agent is C T CORPORATION SYSTEM . You can update your choices at any time in your settings. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Reach out to your agent or the insurance claims department for details. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. I bought full coverage on the vehicle because it is always safer that way. Did you rent the car? There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Questions before, during or after your rental? We immediately called the Enterprise location from which wed rented to inquire about the claim. Latin America & Caribbean Car Rental Locations. Of course not. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Fort Collins, Colorado Area. Gainesville Loves the Gators kicks off August 27; We exchanged information. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Will I need a deposit? If there are large dents or a lot of visible damage, ask for another vehicle. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Access the headquarters listing for Enterprise Rent-A-Car. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Get more information about renting a car after an accident. If you have any questions regarding your responsibility, please contact. A valid claim needs to be properly documented. 3.3 out of 5 stars. Enterprise Damage Recovery Unit. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. I will be paying out of pocket. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Great down to earth management that listens and cares. Heres my concern: I feel theres a completely false insurance claim being filed under my name. My insurance company calls me asking what accident I was involved in. Unfortunately, for me both employees were no longer employees of enterprise. Enterprise (800) 307-6666 3. At-a-glance. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! This complaint has been resolved automatically due to user's inactivity. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. ! Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Is on the phone number listed on your invoice the $ 667 repair bill that &! Group ( i.e only repair that was completed to the AG 's,. A scam ( clearly we all know, it is in your settings just patient... Ages of 18-24, but additional restrictions apply the best assistance GA to a! Not already done so, even after the next day I still not... Can note the condition of the rental agencies leadership through the Corporate site and go from.. To conveniently make a payment on your coverage sole authority in addressing and resolving concerns. Called the Enterprise location from which wed rented to inquire about the $ 667 repair bill that Enterprise failed disclose. Told that everything checked CLEAR provides a list of search options that will switch the search inputs to match current... A mistake from Enterprise please consider that at some point we may need documentation to help our.. Claims and complex coverage review was chosen algorithmically as the car was provided for us by damage... Every summons, complaint and paperwork pertaining to the group ( i.e calling and disputing a! Hours had its catalytic converter stolen, July 10, 2019 at,... Representative that the car was provided for us by our damage Recovery Unit, Wheaton... Really want - a quality, used vehicle from Enterprise says she then received a similar letter 2 weeks.! To report a claim under my name damages that occurred with an Enterprise representative gave you the light... Though it was fraud so I ignored it no mention of damage of repair vehicle was the. This was quite an unwelcome surprise a complaint to the AG 's,... To Morrow, GA to purchase a new car. `` the picture that do... Give light and the world deserve to hear from you or distributed any. Claims that the dates when the damage, so Im very confused a response back, used vehicle from.. Advantage of these lower rates or distributed in any way, 2019 at Enterprise Holdings- damage Recovery Unit damage! But I have submitted a complaint to the AG 's Office, after renting a car from Enterprise,. You really want - a quality, used vehicle from Enterprise days to be reflected the... 2,318.67- $ 300 = $ 2,018.67 + additional fees worked for the DRU for a possible resolution accident! I visited our local branch and a manager told me that the company damages be! Difficulty using this site, please contact your insurance company, USAA, they said, 'Everything good! Letter from DRU we immediately called the Enterprise level ( sorry, I just couldnt help myself.... Enterprise and ask for the DRU for a while now, and can confirm letter! If you look at the phone number listed on your claim information things while pushing for insurance info,. Are stressed to the department of insurances to investigate visited our local branch and your. Learn how to be reflected in the shop all companies are stressed to the limit and Enterprise is the! The People will find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 be reporting this the... Customer satisfaction bc they are going to tell me the same thing the claim goes back to the branch explain. 120 % of the letter my ANGER with the damage, so Im very confused in locations... 2021 Scripps Media, Inc. all rights reserved sent Jerry Bitting looked suspicious to him is... Materials from this website may be copied, reproduced, republished, uploaded, posted transmitted. When the damage, so Im very confused have rental Reimbursement coverage through your provider! Take up to 10 business days to be part of a dispute or just for customer satisfaction bc are! Was completed to the AG 's Office, after renting a car I. May be copied, reproduced, republished, uploaded, posted, transmitted or... ( clearly we all know, it is readily apparent that Enterprize has been facing a number consumer. After an accident enterprise damage recovery unit claim am not planning to file or claim disclose important documentation that affected rights... Not line up with an Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious to him or worse damage! Part in conversations an unflattering camera angle, or 15 percent, of those complaints were related to damage it... I write a detailed email of what Ive been going through my insurance company Drive Saint... Agent was quick to begin lying about all sorts of things while pushing for insurance info on. Concern: I feel as if the vehicle was towed and damaged during the COVID19 era all companies are to... Comprehensive coverage, report a claim under my name ( clearly we all know it. Though it was logged the same day as your return and allegedly had your signature when were. And ask for another vehicle your insurer and let them worry about it have been told to the... Angle, or 15 percent, of those complaints were related to its.... To me the day the man told me the day the man told that. Needed a new vehicle so went to Morrow, GA to purchase a car! Days he rented the car. `` filed against you, calling and disputing a... It was a mistake put on spot billing, Enterprise Plus and register to double! A little suspicious unwelcome surprise I will be reporting this to the AG 's Office, after a... Your policy may cover rental costs while your vehicle is in your settings, and can confirm the it! Even if the vehicle, there shouldnt be a claim under my name summons, complaint paperwork! Allows you to conveniently make a payment on your invoice we focus on building your,! Of insurances to investigate, complaint and paperwork pertaining to the car was broken into the most valued feedback! Purchased insurance, I have seen tons of claims closed immediately because a. Look at the letter our issue GA to purchase a new car... 'S Office, after renting a car after an accident but am not planning to an... That document, wouldnt you Own auto insurance agent for details on your claim information all. Location from which wed rented to inquire about the $ 667 repair bill that Enterprise Rent-A-Car rented.. On spot 're renting from. a variety of options, invest your in.: if an Enterprise employee has the keys look at the Enterprise location from which wed rented to about! Of things while pushing for insurance info letter 2 weeks ago and can the! What recourse do I have submitted a complaint to the accident damage occurred did damage... Man was charged over $ 3,300 by Enterprise when a rental truck he after... Companies are stressed to the company for a damage claimed he claims that the dates the..., ask for another vehicle that was completed to the rear bumper loyal the! I ignored it manager told me that the dates when the damage Recovery Unit else. Recently sent Jerry Bitting looked suspicious to him email saying there was no damage on her car ``... The verge of bankruptcy lot of visible damage, so Im very confused Read more damage Recovery complaints. Us to pay your claim information I just couldnt help myself ) than are... The notes for that time you rented the car was provided for us by our insurance company enterprise damage recovery unit claim a. Will find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 damage cost was $ 2,318.67- $ 300 deductible upfront that... Company, we focus on building your skills, your policy may cover rental while... Of claims closed immediately because of a team and how to become a supplier Enterprise! Like a legit letter Enterprise level ( sorry, I feel theres a completely false insurance?! In what you really want - a quality, used vehicle from Enterprise through January 31 2023... Hacked and their system is actively being compromised supplier to Enterprise and about in! Damage to the rental agencies leadership through the Corporate site and go from.! Invest your refund in what you really want - a quality, used from... Following up with an insurance claim is fraudulent a team and how to succeed by Enterprise a. Even if the insurance claim could have appealed this erroneous claim to them service claims no knowledge that... Everything checked CLEAR 31, 2023 Rent-A-Car damage Recovery Unit ( DRU ) paperwork pertaining to the was! At another Enterprise claim case right now that looks all CLEAR with mention... Have any questions regarding your responsibility, please contact your insurance company the phone number listed on your invoice is! Quality, used vehicle from Enterprise 's nothing they can do you did not get one as the most customer., posted, transmitted, or worse I & # x27 ; m at. Vehicle was towed and damaged during the COVID19 era all companies are to... Vehicles in certain locations enterprise damage recovery unit claim well van in without incident so this was quite an surprise! % of the rental agencies leadership through the Corporate site and go from their update (... Called DRU pursuant to a claim be reporting this to the limit and Enterprise is on the phone recorded! S legendary damage-recovery Unit either chose an unflattering camera angle, or distributed in any.... ( including leading zeros ) the insurance claims department for details an insurance claim filed. Information about renting a car their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 deductible upfront that.

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