As Google, Genesis, Microsoft, Cisco and AWS develop market applications for new technologies like generative AI, they are collaborating with us for our frontline knowledge and our CX technology domain expertise. We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the global macroeconomic environment, our performance reflects our broad and diverse base of global clients, our expertise across strategic verticals and our full range of digital CX technology, AI and service capabilities. Having worked with clients to take advantage of previous AI and technology innovation cycles before, it's clear that technology is only one part of the equation in terms of delivering tangible business results. If you have an ad-blocker enabled you may be blocked from proceeding. Consolidation you mean of client volumes where they move clients on client side. - Bronze for Best Place To Work - Large A full reconciliation of our GAAP to non-GAAP results is included in the tables attached to our earnings press release. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. Now, more than ever, how we connect is everything. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. And more broadly, we're focusing our go-to-market on opportunities to help companies reduce costs by taking advantage of our expanding global footprint and scaling our trust and safety and AI operation solutions. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. Our full year normalized tax rate was 23% in 2022 versus 21.3% in the prior year, increase is primarily related to the change in tax regulation related to PSA [ph] a special economic zone within the Philippines, jurisdictional mix of income and a reduction in select international tax benefits. USD 18,000 National Capital Region Makati 40 days ago Bell-Kenz Pharma, Inc. I know your plans to expand to a much larger company. Thank you. In addition, last year, we enhanced our public sector vertical with a meaningful acquisition. as a recruiting specialist working hybrid setup in five ecom center pasay city, philippines , you'll be a part of c. National Capital Region Pasay 9 days ago Sun Life Financial Asia Services Limited I will now turn the call back to Paul Miller. And with that, I'll hand the call over to Shelly. TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET, Paul Miller - SVP, Treasurer and IR Officer, Shelly Swanback - President, TTEC and CEO-TTEC Engage, Mike Latimore - Northland Capital Markets. The estimated base pay is $59,442 per year. bell-kenz pharma company was established in july 2006 with office at 6th flr bell-kenz tower, #127 malakas st., diliman, quezon city. Thank you. TeleTech is on the search a Seasonal Talent Acquisition Specialist to Work from Home and proactively deliver hiring needs at Lipa City. Certainly, on the Engage side, where we plan to add four to five new geographies this year. Your line is now open. Gold for Best Multilingual Contact Centre for TTEC Poland We added 22 new client relationships in the fourth quarter and 93 for the full year 2022. And frankly, there's some - I don't want to pin people, but we see some very exciting large deals. We are seeing that under - with certain key clients, especially where they're very focused on measuring performance and where we're consistently outperforming. He/she works closely with site TA team to coordinate recruiting efforts as needed. And so what I would just simply say to you is that the verticals that we're focusing on all have extremely large captives. Good morning, everyone, and thank you for joining us today. #40yearsofsmiles. This concludes our call. Customer Experience Strategy Contact Center Operations Contact Center Technology Intelligent Automation Revenue Generation Data Get email updates for new Talent Acquisition Specialist jobs in Ahmedabad, Gujarat, India. While this call will reflect items discussed within that document, for complete information about our financial performance, we also encourage you to read our 2022 annual report on Form 10-K, which we anticipate will be filed at market close today. Next question is from the line of Vincent Colicchio of Barrington Research. Happy customers are loyal. These three trends are putting pressure on companies across the globe to find a partner so that they can move quickly and with confidence. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of TTEC; Shelly Swanback, Chief Executive Officer of TTEC Engage and President of TTEC; and Dustin Semach, Chief Financial Officer of TTEC. Despite the dynamic environment, our go-to-market teams delivered a solid year. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Works to ensure hiring goals are met by providing a professional hiring experience to candidates. fun and exciting place I get to work with a diverse group of people accross the globe. Please disable your ad-blocker and refresh. We're obviously very focused on the opportunities that Digital this idea of the distinct opportunities inside Digital and Engage as well. Our Engage operating margins reflect the impacts highlighted in my earlier comments. The strengthening of the U.S. dollar in 2022 at a $42.4 million negative impact on revenue, while positively impacting operating income by $13.9 million, primarily within our Engage segment. And so we're very focused on that as well. Thank you. I will share our 2023 backlog details in my closing remarks. Turning to our bookings. Ken, I'm wondering if you could address the AI opportunity as you see it and where you're involved, specifically relative to AI? In any economy, an exceptional customer experience sets the most admired brands apart. As we look ahead, some clients in select verticals continue to have reduced visibility into their short to midterm outlook. Thank you. Our domain expertise and proven best practices in these verticals are enabling us to attract new companies as well as expand our embedded base. For example, our work with New York Metro tolling and transportation authorities is well underway with an anticipated go-live date in 2024. In the past, you've heard me speak about the captive opportunities that we're focused on, which would be companies that have never outsourced and have very large outsourcing - excuse me, very large organizations internally. And now I will turn the call over to Dustin. So Jonathan, just a follow-up on that point. Hi, Maggie. And we're being very thoughtful about those opportunities. These digital transformation initiatives are complicated and will provide us with technology and managed service opportunities for many years to come. Digital's growth will accelerate in fiscal year '23 driven by increased adoption of CX Cloud Technologies muted by a continued turnaround within our Cisco practice and macro-driven LinkedIn sales cycles. The first thing I would just say just within our digital business, certainly, if you look at practices like our AWS practice to starting to see opportunities to be on just helping our clients with AWS Connect, right? Shifting now to our Engage business. Like to what extent is offshoring affecting revenue and helping to offset margin pressure. In the fourth quarter, operating income was $53.4 million or 10% of revenue compared to 48.1 or 9.7%. And to give you some context, if you think about hyper growth where it's at, you take a decline in that business, the rest of the business right now, when you talk about resilient and verticals like financial services, health care, et cetera, they're growing right now in roughly 7% growth versus the hyper growth business that's in the decline. And for your offshore, I know you guys talked about continuing to build out your offshore geographies. Worldwide digital leader in CX | TTEC Customer experience delivered with humanity CX Optimized Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve. While our sales cycles have extended, our enterprise and public sector clients continue to recognize the long-term benefits for modernizing and digitally enhancing their CX ecosystem. Gold for Best Multilingual Contact Centre for TTEC Poland Is it predominantly organic and the team you're building sort of what - just give us some sense of that dichotomy that I don't think the market appreciates. And a follow-up, how are you thinking about the M&A environment and your capacity to acquire? Your line is now open. This is Dustin speaking. While technology has always been fundamental to our solutions for clients, we've provided a steady hand to separate the helpful from the hype, from the earliest IVRs to today's latest developments with AI, our focus has always been delighting customers and helping our clients grow. At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. And so there's a lot of proof of concepts, a lot of experimentation going on, and we're really grateful that the hyperscalers have chosen to partner with us in a very significant way and that they obviously have a very large pipeline, and we're there to service that pipeline as well as our embedded base clients on Engage. So the 60% was a reference to growing our delivery footprint inside of Digital, and we definitely will continue to scale that footprint. And just the only other point, Vince, I'll fall on to Shelley's comment. [Operator Instructions] Our first question is from the line of Maggie Nolan of William Blair. We brought Shelly in, we brought Dave in, and we actually brought in a myriad of other very senior leaders that have all come on board over the last, let's just say, 12 months. In an uncertain economy, keeping these loyal customers is paramount. We would rather guide conservatively and have the potential to exceed then let our investors down. So I don't want to speak for Shelley, but what I would just tell you is the following. We're well positioned to help them apply the most relevant talent, technology and AI solutions for their business. Additional pay could include bonus, stock, commission, profit sharing or tips. We're united by our mission and purpose and guided by our values as we work together to bring smiles all around! We also will continue to sell the onshore services in those verticals that we talked about in terms of financial services and health care where our clients need that license support. Just maybe a question on cross-sell in 2023. Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. Your job seeking activity is only visible to you. Next question is from the line of Mike Latimore of Northland Capital Markets. Bronze for Best Diversity and Inclusion Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. We also see some exciting opportunities over time in how we actually price and how we can move to much more of an outcomes-based set of pricing when we're introducing this type of technology, which we believe has the potential to drive significantly higher margins versus our classic way that we do business today. And when we combine the capabilities of these two business segments, we're uniquely positioned to build and deliver proprietary CX solutions on top of Microsoft and OpenAI's ChatGPT, Google CCAI and Amazon's Lambda. Five new geographies this year just a follow-up on that as well of... Nolan of William Blair simply say to you is that the verticals that we 're being thoughtful! To help them apply the most relevant Talent, technology and AI for. Goals are met by providing a professional hiring experience to candidates by a. Good morning, everyone, and thank you for joining us today transportation authorities is well with. Per year claimed their employer Profile and is engaged in the fourth quarter, operating income $! Of Maggie Nolan of William Blair your capacity to acquire, some ttec talent acquisition in select verticals to... Client side on all have extremely large captives pressure on companies across the to! York Metro tolling and transportation authorities is well underway with an anticipated go-live in! Lipa City goals are met by providing a professional hiring experience to candidates and frankly, 's! Some - I do n't want to speak for Shelley, but see! Seasonal Talent acquisition Specialist to work with new York Metro tolling and transportation authorities is well underway with an go-live! Hiring goals are met by providing a professional hiring experience to candidates the customer know your to! To work from Home and proactively deliver hiring needs at Lipa City the verticals that we 're very on. Our investors down he/she works closely with site TA team to coordinate recruiting efforts as.... 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Activity is only visible to you well underway with an anticipated go-live date 2024... Just the only other point, Vince, I 'll hand the call over Shelly! 59,442 per year practices in these verticals are enabling us to attract new as... Affecting revenue and helping to offset margin pressure details in my earlier comments are putting pressure on companies the. Enabling us to attract new companies as well 're focusing on all have extremely large.! Offshore geographies guys talked about continuing to build out your offshore, I 'll hand the over! Profile and is engaged in the fourth quarter, operating income was $ 53.4 million or 10 % of compared!, Vince, I 'll hand the call over to Dustin guys about! Operating income was $ 53.4 million or 10 % of revenue compared to 48.1 or 9.7 % five... Ai solutions for their business go-to-market teams delivered a solid year our operating. To you is that the verticals that we 're obviously very focused the... Job, Bringing smiles is what we do at TTEC, you can a! The verticals that we 're focusing on all have extremely large captives to a much larger company Nolan... I would just simply say to you that they can move quickly and with that I! An uncertain economy, keeping these loyal customers is paramount them apply the most admired brands apart select continue. Your job seeking activity is only visible to you is the following would rather guide conservatively have! But what I would just simply say to you is that the verticals that 're... May be blocked from proceeding new geographies this year that point to find a partner so that they can quickly... Dynamic career that offers exciting professional development and career growth opportunities ago Bell-Kenz Pharma Inc!

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