Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Eligibility. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Select the Payments option followed by Request Refund. All applications received more than 30 working days ago have been processed and the travel passes issued to school. We will charge you to replace a damaged pass. We will not charge you for a replacement pass if you have changed your name. A letter from GP/Consultant confirming the loss of use of both arms. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Trains in Wirral are operated by Merseyrail. /SM 0.001 Please note - we ask that you do not send general customer queries to this email address. How do I renew my bus pass in Northumberland? No, you will need to buy a ticket for your journey. Your new pass will be not sent until a week before your old pass expires. Find out where your nearest Travel Centre is. Travelling with a companion. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? merseytravel birkenhead bus station phone number. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Find out about public transport fares and passes. If the pass is damaged, a replacement bus pass costs 10. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If you apply online you should receive your replacement bus pass quicker. you are not yet 60 years of age and need to apply on grounds of disability. You can use our online Get In Touch webform and completing the Ask Us a Question option. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Why must I now pay 10 for an Over 60s Travel Pass? Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. The changes, announced by the . If you find your pass after requesting a replacement pass, the charge cannot be refunded. There is a 5 fee to replace a lost or damaged Senior Pass. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Typically, this will be the confirmation email . Annual Merseytravel Centres. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. A letter from GP/Consultant confirming that you are without speech. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Receive 8 points or more under the 'Moving around' or 'Communicating . You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Email: concession@merseytravel.gov.uk. You may be asked to confirm your National Insurance number or other personal details. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. You can apply for your English National Concessionary Travel Pass up to three months before . (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. I would like to make a complaint. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). You can find more . Please send photocopies, not the original documents. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" Please ensure you have signed and dated the form below and have included copies of the documents requested above. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. Renew a bus pass. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. My pass does not scan on buses within Merseyside. Have you moved home since you received your last concession travel pass? Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . We can check the chip in your pass at one ofour. if you have already created an online account, if you have already created an online account. . The refund button will be made available to you again once the funds have successfully cleared. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. You will be asked to enter you card numbers, expiry date and year. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Can I still travel if I lose my pass and I am waiting for a replacement? Customer Services Contact Centre: Opening hours and contact numbers. Updated 01:22, 8 MAY 2013. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. In the past we have not charged for one of these passes, but from 1. can i use my greater manchester bus pass in blackpool Harekete Ge. If you receive the following benefits, you will not be charged the fee and you can apply online. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. You can find out more information online about our ENCT Disabled concessionary travel pass. Thanks for subscribing! If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. showing your full face without a hat. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Enter the amount you want to be refunded and click Submit. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. 2 0 obj Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. You cannot apply online if you do not receive these benefits. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Providing the journey starts or ends in Cheshire . Plan your journey with the Merseytravel Journey Planner. Check out some of our frequently asked questions. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Liverpool Lime Street is currently closed to the public due to a security threat. By using this website or closing this message, you are agreeing to our Cookie notice. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. /Subtype/Image merseytravel fast tag login. I have lost my pass/it has been stolen. No trains are running from the station. Faulty pass. I agree that you can share my personal information with that health-care professional for the purposes of assessment. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Get weekly Wirral View updates in your inbox. Publi le 25 fvrier 2023 par . If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. /Type/ExtGState Merseytravel are also in charge of the bus stations and shelters across the borough. Check out some of our frequently asked questions online. This payment is non-refundable. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. We will automatically send you your new Merseytravel National Travel Pass. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. A similar bill which shows your name and address. Further information on the disabled persons bus pass. Book a library appointment to replace your free bus pass. There must be at least 6 months remaining on your award. We can issue up to two replacement passes a year. We are sorry for any inconvenience caused. good quality. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. Renew, replace or update a disabled persons bus pass. Please make sure that you provide details of your old address, your full name and date of birth. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Mersey Ferries also offer a range of cruises. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. You can find out more information about the DVLA standards onlinehere. Merseytravel Centre when you bring your application. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. If you prefer, you can let us know about a change in your name byemail to. I confirm that, as far as I know, the details I have provided are complete and accurate. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz directly to Merseytravel. I have lost my student ticket, what should I do? ck3 alexander the great dna. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. A bus operator in the North West. We aim to have normal service resumed as swiftly as possible. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). 1 Mann Island, L3 1BP Liverpool, UK can i use my greater manchester bus pass in blackpool If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. You should receive your replacement pass within 6 weeks. Beyond the 60 days there is a charge of 10 to replace a lost pass. /Length 16938 So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. You should allow 6 weeks for your application to be processed. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If you already have a Merseytravel Local Travel Pass you do not have to reapply. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. w !1AQaq"2B #3Rbr You'll need to pay an administration fee of 10. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Cookies remember you so we can give you a better service online. Pass holders will also be unable to travel free on . Click on the link below forthe authority you would like to send your feedback to. We aim to have normal service resumed as swiftly as possible. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Term time passes are valid Monday to Friday, until 8pm, during term time only. Pensioners face bus rule change. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). There may be a 10 charge for the replacement of a pass sent to an out of date address. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. . This page is not monitored 24/7. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . colour. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. We need proof of your current Medway address if youve moved since your pass was last issued. Lost Property. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Refunded and click Submit details about your disability or you may be asked to your... Camera is seeing and help to identify any issues there for you how you can apply online you receive! 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