"There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." The experience was terrible, they were non-responsive and the quality of work was awful. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Since 1999, Pearland Pools has been making dreams come true. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Please fill out the form below and we'll be in touch as soon as possible. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. FAQ. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. On 13th August 2021 my pool was plastered and filled with water. Also own Pinnacle Pools and Spas in Dallas Texas. Don't walkRUN from Premier Pools. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Well get to know your dreams, design style, budget and how youd like to use your new space. A pool build is a very stressful situation to begin with. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Our content is intended to be used for general information purposes only. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. I felt frustrated and ignored. Gunite, Fiberglass, Vinyl: Whats The Difference. Hello Susan. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Business hours may be different today. For Your own sanity go with another company. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Our pool remodel project was made much easier for us by Aaron Temme. 5. I was told the items would be completed by 11/18, the items below were not. It was a disaster! The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Once you gave us the go ahead, we began immediately. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. "So I put a picture [of a pool] on my computer," said Michael. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! PPAS does not stand behind the sub contractors that they hire. They started at 3:30 and ended at 8:30 pm. About. There has been little progress the last three weeks. Request a FREE quote HERE or call us at (855) 212-2210. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Fast and easy online application. Building a pool can add value to your home. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Note that complaint text that is displayed might not represent all complaints filed with BBB. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Unsubscribe easily. Enjoy reading our tips and recommendations. If weve made a mistake, wed like to be the first to know so that we can make it right. Were here for you whenever youre prepared to make your dream a reality. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. All the crews are there today to fix all her issues. 6. We ask that you be patient as we work thru the repairs you have requested. Hello do you only do concrete or do you also do fiberglass? Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. We've reconnected with Premier this year, and I gotta admit. BILD Industries consulting in which we offer small . We strive to provide you with the best possible solution in the shortest amount of time. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. There is no reason you shouldn't have finished by now. We value your privacy. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Submitting a response indicates a willingness to work with customers to make things right. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. We are the largest inground pool builder in the United States with over 100+ locations nationwide. I have called and texted *** several times and never get a response or call back. So many pool companies have gone under, yet Premier has continued to complete all contracts. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. There were delays to get us into engineering. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These types of pools are faster to install so you can be swimming in no time. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Eventually *** ******* responded via email and details were given on the request with no follow up. Their biggest complaint -- the installation of the cap for the edge of the pool. A shipping, What is Mustard Algae In Pools? Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. View our Locations Map to find a builder near you and start building the pool of your dreams. . "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Their response was file a claim with the gunite company when our property was damaged. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Looking for pool financing? Leave us a message or give us a call and well do everything we can to answer any questions you may have. Swimming Pools. We insisted that PP&S rip it out & replace it at their expense. They have been non-responsive as well as uncaring of how this has affected me and my family. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. This profile has not been claimed by the company. As this customer has been told time and time again, given repair dates of what he wants done. She has company. He helped us get exactly what we wanted while staying in our budget. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. They all three stated they would finish the pool and resolve all of the issues. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. The Gunite is so thin on the pole. They keep saying that's normal.ummm..don't think it is. *** and **** dismissed this and did not get the drain field inspected for damge. Decided to cancel it. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. I highly suggest going with a different company. Im very impressed with the work they did and the quality of our pool. 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