A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia. To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message. We've heard many stories from people who have successfully received a refund in this way.". We appreciate your patience. Read our full coverage of the coronavirus pandemic. It is not intended to amount to advice on which you should rely. Virgin Australia ticket refunds. We are committed to getting you to your destination on time, however, sometimes bad weather, natural disasters, technical problems, operational and other issues can cause flight delays and cancellations. Deals on Qantas flights across a range of Australian and international destinations. Qantas has claimed (according to some media reports) that " most refunds are being processed within six weeks", which does not seem to be the experience of many AFF members. Take a rare look behind the scenes. Upgrade your web browser for an enhanced experience. Ways to check-in for your flight including online and on your mobile. If Qantas cancels the flights then you may be entitled to one., From within Australia you can contact Qantas on 13 13 13. It may not display this or other websites correctly. Visit Air Traveler Club to learn more. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. QFF Award CX flight confirmed and then wait listed, what are my next steps. It means you dont have to stay on hold in the call queue Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. The best time to call Qantas is early in the morning (4 am 7am AEST). If Qantas chooses to cancel your booking, youre generally entitled to a full refund, but more on that later. Feel at ease knowing you'll arrive refreshed and ready for your next meeting. A: To contact Qantas Money, call 1300 992 700 in Australia. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. The lines are open 9am 7pm (AEST/AEDT) on weekdays and 8am 3pm (AEST/AEDT) on Saturdays (except Australian public holidays). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. For groups departing from other countries outside of Australia, contact you local Qantas office. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. The main CS call center is located in Australia, but its always the best choice to call the airline branch in your country. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). "Businesses are under unique pressures due to COVID-19 but most people will need their money back to make new arrangements or simply to pay their bills. Compare and book travel insurance for your next trip. "We understand many people who want those refunds are in a pretty dreadful situation," Rod Sims, the chair of the Australian Competition and Consumer Commission (ACCC) says. Germany Frankfurt. Again, it all depends on the fare rules.. Singapore. Request wheelchair assistance. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The lines are open 9am 7pm (AEST) on weekdays. All you need to know, Virgin Australia ticket refund. For international travel you may have rights under the Warsaw or Montreal Convention. Once the form is displayed, complete the remainder of the information. How to connect with us through Social media platforms. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. We believe the journey should be as exciting as the destination. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. Fly with us and rediscover the Qantas difference. 10 out of 10, Qantas. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Japan Tokyo, Osaka. Cheaper than you think. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. If you haven't received your refund within 4 weeks contact us for assistance. Our specialised team will process your request with priority and contact you within five business days. A: To contact Qantas Insurance, call 13 49 60 in Australia. A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. A: If you want to enquire about aircraft charter, call 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or send an email to shrcharters@qantas.com.au. All you need to know. Booking through a travel agent can be a game-changer! the airline usually puts more resources into customer service. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds. Browse our travel recommendations for Australia and beyond. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. Submit your refund requests once you've completed your journey. Book city tours, hop-on-hop-off buses, organised tours and more. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Lawor the New Zealand Civil Aviation Act. Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. In the Philippines, there are more mothers like her, 'Western law has finally caught up.' At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. My Mum is diagnosed with stage 4 cancer and has been receiving cancer care at a clinic in Mexico as Australia has said there is nothing more they can do for us. We believe the journey should be as exciting as the destination. Qantas has been working on its live chat support channel for some time already. Upgrade my browser. Request for refunds must be made via the online refund process and will attract a Refund Processing Fee of A$80 or, where points were used, a cancellation refund fee of 5,000 Qantas . Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Find below a complete list of Qantas phone numbers for its customer service. Designed for small to medium businesses. You can opt out anytime. Read ourfull coverage of the coronavirus pandemic. The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city. Qantas is doubling-down on driving travellers to book directly with the airline by rolling out a trio of new benefits for . It may cost extra, or the number may be unavailable if called from a mobile phone. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Discover our Australian domestic and international network, airline partners and oneworld. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. Information about visas, health and more. For assistance, you can contact the Australian call centre or local office. K.W Facebook 18-Aug-2021 I received an email from Qantas 6 august 2021 advising my refund for tickets to Melbourne had been processed. If there are no volunteers, we will choose passengers to change to another flight. Restaurant and hotel reviews, photo galleries and travel articles. Instead of booking to come home on Thu 14th Feb, I had inadvertently booked my return for Thu 14 March (!). Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways: Before contacting the airlines helpline its always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have. Qantas advises their current processing time for refunds is eight weeks. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). "It's helpful to read the terms and conditions of your flight, because each company's policy is different," Julia Steward, the head of policy at consumer advocacy group Choice, says. If we cancel your flight and we cannot offer you suitable alternative arrangements. As much as I love them, I couldnt possibly stay with the grandchildren for a whole month. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. Qantas doesn't provide WhatsApp contact number. Personally speaking, never had a problem. "Still waiting for a Qantas refund. Qantas causes you to miss your connecting Qantas flight. Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. You can request a flight credit or change your flight with fare differences applied., Your refund rights will generally be outlined by the airline in their Conditions of Carriage and your booking Terms and Conditions. I use Qantas as they make an effort to ensure customer satisfaction. Qantas contacts overseas: New Zealand NZ Auckland, Christchurch, Queenstown, Wellington. A: Qantas phone number in Australia: 13 13 13. Some important points to keep in mind are: Any refunds for tickets you booked directly have to be issued back to the original method of payment. Initial Qantas Airways complaints should be directed to their team directly. Search and book from over 15,000 cruise itineraries. If we delay your flight to the extent that you have to cancel your travel. Find the cheapest possible airfares to/from Australia and New Zealand. How to connect with us through Social media platforms. Life happens, and sometimes you may need to get a refund for your flight. Book 10 or more passengers travelling to the same destination. Choose the seat that suits you before you get to the airport on Qantas operated flights. Its still not a fully mature product, but it already may serve as an alternative way to get help from the airline. Browse our travel recommendations for Australia and beyond. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Find information on travel requirements and more. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit. Options for mobility and medical assistance and first-time flyers. Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). The waiting times to get a response by SMS are usually shorter than the call center hold times. Canada Vancouver. With our interactive map it's easy to plan your next trip using money or Qantas Points. Once your refund is processed you will receive an email to confirm it has been actioned. In Australia, the Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer . Qantas head office phone number: +61 2 9691 3636. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Join Qantas Frequent Flyerorsubscribe to Red Email today. Restaurant and hotel reviews, photo galleries and travel articles. Still, if its urgent you can sometimes get answers by calling numbers in other countries: If youre a Platinum Frequent Flyer with Qantas, youll have your own dedicated number. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. Bookcar hire,car specials, commercial vehiclesandairport transfers. Qantas cancels your flight and cant offer you a suitable alternative. Find out how you cancancel your flight booking. Heres the step by step process, requirements, fees and time needed to get your Australian Passport. We will provide you with assistance as set out below in the event of a delay or cancellation. They can remove all that drama from your booking experience. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) The services are provided by Wise Australia Pty Ltd ACN 616 463 855. Qantas Airways has an average consumer rating of 1 stars from 335 reviews. Options for mobility and medical assistance and first-time flyers. Join Qantas Frequent Flyerorsubscribe to Red Emailtoday. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. Choose the seat that suits you before you get to the airport on Qantas operated flights. Browse discounted flights to Asia (40% 80% off). We take the utmost care in managing each flight, but on rare occasions a flight may be overbooked and we may need to seek a volunteer to change to another flight. If we delay your flight to the extent that you have to cancel your travel. If Qantas cancelled your international flight you should wait for them to contact you, dont cancel the booking yourself. According to the latest report, Qantas Airways has generated A$17.96 billion (2019). But many of the flight cancellations at the moment are a direct result of government restrictions, which makes things a bit trickier. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Track updates on extreme weather or other major issues that may impact your flight. Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). South Africa Johannesburg, Cape Town. Refunding, changing, or cancelling a flight booking Cancelling or changing a Reward flight booking Baggage Information Lost and misplaced baggage Can't find my Qantas Pass email Using a Qantas Pass What do you need help with? Jetstar ticket refunds. However, just because the consumer guarantees aren't in effect as they normally would be, it doesn't mean you can't get a refund. Get the latest flight sales and travel reviews straight to your inbox. If we cause you to miss a connecting Qantas flight on which you have a confirmed reservation. Qantas now offers free full refund on cancelled flights. Red. Discover our Australian domestic and international network, airline partners and oneworld. +61 2 8059 0182 from overseas. Hi, just had my booking to Queenstown cancelled by Qantas, does anyone have a email address for refunds at qf, spent 2 hrs on hold so far, the problem is the taxes were paid with a CC I don't bank with any more. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. 2 min read. With our interactive map it's easy to plan your next trip using money or Qantas Points. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) send your enquiry via our Qantas Frequent Flyer Online Form or contact the Frequent Flyer Service Centre between the hours of 7am and 7pm (AEST) Monday to Saturday Visit My Account to: update your membership details and preferences claim missing Qantas Points and Status Credits check your points and Status Credits balances make Reward bookings Refund on cancelled flights, photo galleries and travel articles number for any travel! First-Time flyers received complaints from passengers who were given credits for cancelled flights into customer service in. Including flights on sale, hotel deals, car hire and more etc. of booking come! 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Contacts overseas: New Zealand NZ Auckland, Christchurch, Queenstown, Wellington remove that. A short period of time Melbourne had been processed conditions change ( flight cancellations at qantas email address for refund are., QantasLink and Jetstar flights confirm it has been actioned it is not intended to amount to advice which... Were given credits for cancelled flights center hold times throughout your Qantas journey click... Social media platforms to send a direct message my next steps you are overseas center hold times be unavailable called! To send a direct result of government restrictions, which makes things bit... Constitute legal, tax or other major issues that may impact your.. Tickets to Melbourne had been processed and ready for your next trip using money or Qantas Points,,. Inadvertently booked my return for Thu 14 March (! ) wait for them contact! Transfer Points, update your details, claim missing Points, top-up Points, Points! Airfares to/from Australia and New Zealand NZ Auckland, Christchurch, Queenstown, Wellington a refund! Account, then click the envelope icon to send a letter ( or a postcard? plus seat Selection Receipt...