If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. What's the difference between customer service & surcharge fees? Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. You can review your information and make changes in the AZ Child Support Portal. Please enter valid email address to send 'One Time Password'. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. Create a new User ID and password. The IVR and all vendor notifications are available in Spanish. Yes. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. To sign up for Direct Deposit click here. Call 1-877-253-3686 to activate the card and create a PIN. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Safety starts with understanding how developers collect and share your data. How long will I have to spend the funds on my Bank of America Visa Card? It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. When should I contact Way2Go Card? Can I transfer money from my Way2Go card to my bank account? If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. You must register the new card on. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. Once you activate the card you can track, use, and transfer your benefit payments. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Initial Deposit For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. No. You may also go to GoProgram.com and create a secure online access point for your debit card account. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. If you have not yet received your card, you may in the coming days. When prompted, choose Lost or Stolen from the automated menu. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. ATMs usually dispense money in increments of $20. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. If you do not receive your card by September 23, 2021, we may not have your current address. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Frequently Asked Questions. Effective October 27, 2021 all deposits will be made to your Way2Go card. Copyrights - The most inconvenient detail is that this card is not accepted everywhere. How does the debit card (ePayment/Way2Go Card) work? What is a PIN? However, the problem that I do have is with customer service. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. 3) Beyond what is already noted, getting your account information, transfer. You do not need to have your old card number or speak to a representative. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. Leading the way to wherever you want to go. Why did I get a go2 bank card in the mail? New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. To activate: Once activated, withdraw all remaining funds from your debit card. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. Your account balance must be at least $5.00 before a replacement card will be issued. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. You may contact their customer service at 855-462-5887 free of charge, four times a month. Possible jail or prison sentences. ALL RIGHTS RESERVED. If you have questions or need additional information please contact: Way2go Card Virginia login let customer access the Government benefits official website. No. LearnMore. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! I already reported a name or an address change to DES, how can I get a new card? Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. It does take several days for transfers to process, no less than three business days. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. English| Espaol | Kryol Ayisyen. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. If you do use a cell phone, do not enable the speakerphone feature. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. Hearing-impaired customers call TTY: 1(866) 656-5913. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? $0.50 after the 3rd request (each call, each calendar month). You will not be able to transfer any remaining funds onto your new Way2Go Card. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. Transfer unemployment benefits from your prepaid debit MasterCard directly into . 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. What are the benefits of my new Way2Go Card? . Continue to use your EPPIC Debit Mastercard until the current card nears expiration. There is no charge for this service. How do I access the Way2Go Card Services Online? There is no charge for this service. I have been using Way2Go for my unemployment since May of 2020. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. The new Way2Go Card will be mailed to you no later than September 23, 2021. Lock and unlock your card:Did you misplace your card or leave it behind at a store? However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. I guess if you have the possibility at all to switch to direct deposit, now is the time. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The Way2go Card Login is powered On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. 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