Hi, to stop it feeding all the way through and to get it to return to where it started, go to cut setting, then click advanced. Frustrating. Fingers crossed!! Gloria . When you press the PAUSE button on the Cameo, it doesnt respond immediate. I did, however, come across an article that recommends Blade 3; Thickness 33; Speed 1. Right clicking will bring up a menu on the screen and you will choose an option on the menu. Then, turn on your computer; open Silhouette Studio; and last, turn on your Cameo. However just today (and because I have 215 placecards to cut) it has happened repeatedly. Customer support is sending a new cord. I installed the new v3 and it was a disaster. SA support insists its a blade issue, despite the fact that its been changed at least twice. Silhouette School Inc is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. There are times when you will hold down 1 or more keys on your keyboard and then click your left mouse button. Im enjoying reading all the responses and solutions to different problems. They mailed a blade to me and I explained that I had already replaced with 2 brand new blades (I had bought extras when I got it). Has 90% of ice around Antarctica disappeared in less than a decade? In the same setting make sure the Pointer Size is set to normal. Your Cameo should have come with a mat. I noticed my laptop was getting pretty hot, and then I noticed my program would no longer workugh. Maggie you are a Godsent!!! Type in /Library/Application Support It was OK with v3. Are other applications showing your similar errors? I am so frustrated. Im about 24 hours away from asking Silhouette to send a customer service rep to my house and try to figure it out themselves. So thanks for all of the help! If I wake my computer up (not unloading the cutting mat) it will start cutting again, in the same spot it left off. Please follow the instructions below. I had my silhouette a year ago and it worked perfectly .. but wen I tried to cut with it today it didnt cut !! The blade started off well, then began jumping around the Matt and even right off the mat, snapping the tip off my blade! So glad I found your blog. This is probably really simple, but I cant figure it out. First is regarding print then cut. The sketching pens are not printing through the whole design. If you have any other ideas or solutions that might also help, please leave a comment so we can all learn, together. Calibrating the Silhouette can be as easy as just turning it off and back on again. that I believe may be able to help. I see the registration marks fine, but the image is not the cute colorful image like what I bought. Gloria Wow! Its frustrating because you cant line anything up correctly! Hi, Nancy, Mine did not come with a mat which i see mentioned alot and it asks to load media not mat! all projects are now cutting higher on the mat then they are layed out for. Last week I bought the Designer Edition and then it started doing the same thing and cutting a half inch off the grid and not cutting on the left. Hi Gloria, Whenever we download a design from the store and transfer to the grid, it shows a double image. Where do I get the zip file from to try this fix? sorry for posting my answer as a new comment (see above) instead of hitting the reply-button. Good luck! Ive checked the cut option, and its on cut edge which is what I want but it just wont let me cut. The only time you would need to move the rollers is when you are using a different media that is narrower than the cutting mat. Oh my goodness! I just got my Cameo and I have followed everything correctly. This is not an official translation and may contain errors and inaccurate translations. Now for some reason, the machine is reading that my image is wayyy off the page and is actually cutting the image out of the edges of my mat rather than the paper! What a waste. it started randomly getting stuck in the pan mode when i relase the wheel. As for the Load media just use the button with Up Arrow on the front of the Cameo to switch to Load Cutting Mat.. I promise you really will fall in love with your Cameo and will be turning out all sorts of wonderful projects!! google_ad_height = 250; 3) the reasons the blade is cutting when you running it manually across a sheet of paper, but doesnt cut when its in the Cameo, are a) because the pressure you are applying is greater than that being applied by the Cameo, and b) because the angle of the blade is very likely not the same in your hand as it is when its in the Cameo. Did you adjust the rollers, change your page setup to no cutting mat, and make sure when you load you load as media vs. cutting mat. in cut settings, I selected NO CUT and also selected the sketch pen. I know youre probably ready to pull your hair out at the thought of wasting more contact paper but, hopefully, after shutting down and restarting, the problem will be solved. Please help!!! I cut through the only Silhouette mat I had but havent had as much trouble with the Cricut mats. There I can enter fractions of an inch. This will reset the memory in your Cameo. Call Silhouette America and explain your problems. Gloria . I guess it goes with the territory. I haven't found a definite solution though. 3. checked the blade for damage or obstruction and it doesnt appear to be damaged. Theres usually a better option. Hi there! Beautiful things truly happen and then there is this thing going on with my mat. Purchasing new cables, formatting my PC, uninstalling and reinstalling. It happens to me every so often. I have a little notebook going now of all your answers that I know are going to fix some of the mechanical questions that I also had.you are dream for doing this. If so, you need to uninstall it and install the Legacy version which you can find on the Silhouette America site. Ive been cutting images with no problem. Now comes the important partclick on TRACE OUTER EDGEand thats it!! If you do, feel free to skip to the section on The Cursor. Thank you for posting this information! I am having this same issue. I hope I have made this sound clear, I am confused just reading it myself! Write down ur mails will send u the unzip file , i dont know where to upload it so that u can easily download them if any one knows share the idea so i can upload the zip file tx.. This has been an absurd experience so far, and I am becoming disgusted with the company. Hope this helps. When you release your mouse, the Pan function will turn off. thanks a lot for the change the roller-subscription. Hi, my machine is doing the same thing. They are thicker and easier to get (at least around here, no one carries the Silhouette mats in stock). At any point your desired effect is achieved you may set the properties of the newly created image into place by clicking Apply. I did what you suggested turned everything off and on again, and hey presto its suddenly working! Ive uninstalled, reinstalled, downloaded the updates, everything but it still wont load. Hi Ive had my Cameo about 3 days and all of a sudden today, Silhouette Studio will not reset when the machine is through cutting. Thank you! If your blade is not cutting anything, then you need to call the Silhouette America support number and ask them to send you a new blade. 2) turn off your computer And now nothing on my account wont work its like it is frozen. While we appreciate every single one of them it's nearly impossible to respond back to all of them, all the time. i have a Silhouette Portrait and the thing that worries me a lot and makes a lot of troubles is when i remove the cutted figure from the mat and its sticky! Just for your info, the first blades that were produced and shipped with the Cameo were made in Taiwan and were all defective. It seems so simple in the videos. Hi Gloria, I have had my new Silhouette Cameo for about 2 weeks. And, it was my fourth blade that final did it. Afterwards I tried a thicker paper called Tonpapier here in Germany (something like a thin cardboard) and used setting 3 (due to your hints) and it worked perfectly. I contacted technical support and they are going to replace the machine, too late unfortunately for our church fete. regarding the silhouette cutting blade problems i faced the same problem and i came to know that once we adjust the plaid several times the white part will be stuck inside thats why the blade cuts half cut only but once you push the black part back the white part will popup out again and you can enjoy cutting again. In fact, the Silhouette America customer support team is going crazy trying to keep up with all calls theyre getting from customers who are experiencing problems. Hi, again, Lindsayhave you checked your blade to see if there is any debris around it. Besides, I havent set any preferences which caused this. I have to hold the sides to cut things on this right now and sometimes it still moves to the point that I am wasting my products too..Help me please. Good luck with your paper crafting projects!! Any ideas on how to fix? I am having the same issues, only mine wont cur along the left hand side. Ive looked everywhere for help but cant get it to work. Hope that helps. Hope this helps. Im glad you find my site useful! Im always here and always interested!! https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences. I was wondering if maybe there was a calibration issue? You might very well have one of the defective blades. working well on the legacy version now. 1. Triple click is used in other software programs but not in Silhouette Studio. Things will settle down, soon!! 6. Okay, Im praying with you!! someone please tell me what i can do so that i cut make cuts from the outer edge. The status bar (blue and white) just continues to flow. > And finally, where do the Trace and Offset fit in on a print and cut file. I cannot find my library. Its definitely a software problem with the Silhouette Studio application. Hello! The new v.3, on the other hand is a software disaster. If I adjust the bar to make the rollers wider, it isnt going to roll on top of the mat. Krita art n00b here! Uninstall the studio program, then reinstall, what operating system are you using? Hi Gloria, same as you I had many problem after I installed to V3 version. What in the world am I doing wrong that this happens to me everytime??? Press [Cmd]+[Shift]+G xx. To begin, the Cameo comes with the rollers set at 13the cutting mat has a 12 grid, and a half-inch on each side for the rollers to grip. After using the cameo for several month an more than 1000 cuts, two days ago the pont zero for the cutting moved about one inch up and a little bit to the left. I am VERY frustrated!!! Do you know of any issues with this, and any way to fix it? You might want to download and install the Legacy version which is available on the Silhouette America. You can get the latest version at Silhouette America Just select your phrase and then click on the little scissors in the tool bar at the top. They might be in there and silhouette hasnt put in in there software, As for the server issue, do you use registration points? Help! Now I am back to square one! You need to be sure that the rollers are right over the edges of the mat to ensure it runs through without sliding around. I dont see anything in Silhouette that allows me to crop an image. Unfortunatley, I dont know of any way to load and/or unload materials on the Cameo, other than by using the touch buttons. 5) Have you tried shutting down your Cameo machine, to reset its computer? I know Silhouette America released an update to v.3, which fixes some bugs, but Im very happy with the Legacy version. But, the Deep Cut blade wont cut through my chip board even on the deepest setting. My last issue is when I couldnt figure out the right allignment. Im sure theres an easy answer, but I cant for the life of me figure out what it is. RAM can become defective and when you try to open/run applications, you get error messages. Here is what they gave me that did not work. I have been using Krita 4.3 for roughly about 1.5 months now and am repeatedly experiencing this pan tool (hand icon) bug. Go to the in screen settings at the top left [under the View tab], and pick Hidden, then scroll to the 2D Wireframe. ( The original contact paper was 25 long.) But I close ArcGis (don't forget arcCatalog) and open it again I don't have to restart CC. Then into the machine it goes. Im usually very prompt with my replies. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I have sent them another email, and I have posted a public message on their page. As a new Macbook Pro user who just had his keyboard replaced because the tab key would intermittantly stick, I have to strongly suspect that this is a keyboard problem and not a Photoshop issue, Take your MBP back to an apple store and tell them the issue, they will probably order you another keyboard and fix it gratis as they did mine. 16. Hope this helps. I have some major cuts in my mat, too, but they are at the top and dont affect my cutting jobs. thanx for sharing. Theres usually a better option. cardstock or it wont cut at all. (the thickness is set on 10, so I cant really cut anything right now) Thanks for your help and happy holidays! First, can you tell me what you mean when you say, the blade is scratching the paper. Do you mean it has scratched the cutting mat? My cutting mat looks like its a hundred years old. If so, you should be able to set them back in place with the use of the rubber glove. Click on the order and download it again. I know it should be next to modify and by tracebut I cant find it! My cameo wont power on. Example the a. For example, in the list of commands above you would open the menu for System Preferences and then in that menu select Trackpad. Once in that menu, you would look for Secondary click and so forth. But, thankfully, there are solutions to every problem! Any suggestions? Ive so far had it cut 1 circle out of a 300gsm card stock and thats it. Oh, I can really understand your frustration!! This has persisted from 10.0-10.3 and multiple machines. Hi so we have an art creation machine(1200H) here and recently i noticed that the blade has a black band that moves blade left to right. Yes, I have My Library but when I try to open any design I am informed that I need to upgrade the software. SInce the machine cuts in seeming random patterns (a letter here, back to the top for part of a design etc as opposed to a printer that prints top to bottom) it left me confused as to what I had done wrong. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Pan and zoom by using the scroll wheel Do either of the following: To scroll up or down, rotate the scroll wheel forward or backward. Hi, Heather, Select the Applications option Help !! Installed by Silhouette Studio software and the software does not perform as it should. Does anyone have a solution for this? Your problem is a new one! Am I able to alter this to show the Portrait mat, as the arrow is off centre. When the cursor looks like a pencil with a black tip, the color picker tool is enabled. Hi again Gloria. Could you help me out with this? Are you inserting the cutting mat so that the black arrow is facing into the Cameo? Copy paper tearing: Still no actual "fix" for what happened but I'm back up and running with minimal losses. 4. You should check this frequently, because it will make the difference between clean cuts and wanting to pull your hair out! The software works like a charm on my computer, but as soon as I wanted to send something to the Silhouette it kept waiting for it to get ready as if the Silhouette was already working on a job or it was still loading after turning the power on.. Have you found a fix. My fiance and I decided to use our Cameo to make our own save-the-dates and wedding invitations, and wed like to use it to address our envelopes. I actually lost sleep last night because my software wasnt working properly and this fixed it!!! Thanks! every time i print from the studio it prints dots all across my image We need to find out if the problem is only in Silhouette Studio and if its only with the .svg files. When you select the Show Registration Marks option, you will see them appear on your screen over your cutting mat area. Ive tried new file, different computer. Yes.. the Silhouette cameos have a SD option but it isnt the greatest for viewing the images afterwards.. I need to take one butterfly and fill in the remaining space on the paper with it. Ugh! I will do my best to help you fall *completely* in love with your Cameo. Unfortunately not, but I did however find a way to get around it (in some way), by having both 2.9 and the 3.4 installed at the same time on my computer. Did either of you ever figure out what the issue is? Heres all you need to know: Once you have imported the image you wish to use, click on the Registration Marks iconits at the top right corner and looks like three photo corners. 2) Is your Cameo doing this on everything you try to cut? I have re-installed it using the both the disk and the website. Next, press CMD + SHIFT + G Now type ~/Library/Preferences and hit enter. Try your new blade on regular cardstock (80-100 lb. Lets see if we can get to the bottom of your problem. Okay, the first thing to check is the blue lever at the right side of the roller barmake sure it is in the UP position. Say I have a print and cut and I print my name on itbut I must remove my name before I cut out the shape. I easily put it back on, but it was accidentally twisted the wrong direction. Re-installation: I am doing a print and cut and it was fine for the first set then on the second print and cut the blade box shifted and cut off the image lines. Im not sure if anyone has ever contacted you about a problem Im having with the Cameo. This means it could be 1) a mouse setting in the control panel (have you changed any settings, lately) 2) it could be a problem with the mouse, itself (try unplugging and re-plugging your mouse cord or, if its cordless, unplug the little stick and plug it back it) 3) the last thing I can suggest is downloading new mouse drivers. Also, be sure you are slection LOAD CUTTING MAT on your Camoe and NOT LOAD MEDIA. Existing graphics in ArcGIS have limited functionality. Im back with more on the Silhouette Cameo. I finally figured out where to set my rollers, the blade settings are what is recommended but it still doesnt work the way it is supposed to. Turns out for me it was tied to going into 3-D mode and then back to 2-D. Thank you in advance for your assistance. I googled my question and it brought me to this page, but I wasnt able to find where someone had asked this. It was because the blue tab to clamp the blade assembly into the machine had come off. I called them again and they are sending out another blade, go figure! Thought I was losing my mind. The casing just clips off and my new one cut vinyl but just scratched the paper even on maximum settings. We will provide info below to completely uninstall and reinstall the program. VERY FRUSTRATING. Customer support is poorly named. If I hit the "C" or "Ctrl" key repeatedly, the cursor will assume its proper form and function, but revert to auto-pan the next time I change the tool. It will let me send to silhouette but then makes a noise like it wants to start and doesnt do anything. Good luck!! If you leave paper debris around the blade, you will not get clean cuts and you will ruin costly paper. ie.The left side of the P didnt cut all the way though, or the middle of the O didnt cut all the way. You will be left with just the butterfly of your choice. Lindsay, good luck!! When I called Silhouette support they told me I needed a new USB cord even though that is not the issue. 2) When you get to the last letter, is the contact paper being moved in and out of the machine as it was with the previous letters? It makes a small noise, the screen seems like its on but then it dies, after 2-3 seconds it tries again. Cameo is still not being detected 95% of the time! I have always received a reply to my emails. I have a newer version of Design Edition (v3.8.64) and I am having the same issuethe down arrow zooms out rather than nudging the selection down. how do i get my roller unstuck from middle? I hope you will come by, again. can someone help me. Please let me know how it works out. Hopefully Somebody Got An Answer This Just Happen To Me This Morning I NEED SOME HELPP!!! I have over 500 of my own designs and I updated to version 3 and now the program wont even start at all. the number of sides on a regular polygon. It was happening to my brand new one and one of the clips on the box was broken and wasnt getting the pressure to cut card but it was cutting vinyl. I have to finish a banner ASAP and this is holding me back! A few months ago 4 exactly buy my cameo in Colombia , where it is still uncommon and few days ago has struggled consisting of marking the paper but fails to cut it completely , I tried changing the blade , adjusting the options section and nothing has me worked if anyone can help me I would appreciate forever , Check that the white box that the blade clips into is clipped in properly. Do you think I burned out my cameo?!?!? Good luck! It has been 4 days and I cant figure out why I cant use the programit loads up as usual and the actual starting screen shows upbut when I choose an Filed Under: Silhouette Studio Software Tagged With: basics, beginner, cursor, mouse, software, Your email address will not be published. Hang in there, this will get sorted out. The reason your copy paper is tearing up is almost certainly because your new mat is so sticky. Please note that these steps will remove the library (including any non-recoverable user created designs) and any Designer Edition license key present: Laptop computers typically have atrackpad mouse a rectangular area below the letters on the keyboard. I love to hear from other craters!! I reinstalled the program and ALL of my files are gone. My mat keeps on moving in the machine.I found your video about adjusting the rollers I followed the instructions on flipping the blue shift down and was not able to disengaged the white collar around the metal rodso now what can I do to get to this without breaking the machine. By the way, you made an excellent decision to stick with your current version of Silhouette Studio. Usually, I write step by step instructions in response to every questions I get (which keeps me busy every evening LOL), but my husband and I are in the process of moving into a new house and everything we own (including my Cameo) is packed. I know its primitive, but it works like a charm for me. Typically, anything longer than 12 is usually vinyl. Follow these steps: Press the Windows key + R on your keyboard. That indicates you can click in that area and drag the panel to a new location. Method 6: Update Silhouette Studio Oh, and another question (sorry if this might be a silly one this is my first die cutter, so I have no experience with them at all): is it normal for the mat to already show every cut on it after the first usage and every cutting session afterwards? Ive tried YouTube, Facebook groups, silhouette customer service Problems not fixed. It will be a while before I try the new version again, too. However, if I select a tool, I can't use it, and the hand icon is still there! First thought it was the version I was on so I updated to the latest version 3.3.451. You are an angel! Hi I just purchased sketch pens for my Silhouette Cameo 2. After many emails to silhouette support and trying all their suggestions, a support person called me and walked me through installing the oldest version. 3 and now the program screen over your cutting mat looks like a charm for me download a design the. Allows me to crop an image every problem some bugs, but im very with. Whole design!?!?!?!?!?!?!?!??! In that menu, you need to be damaged Morning I need some HELPP!!!!... Happens to me everytime???????????????... My chip board even on the Silhouette can be as easy as just turning it off and my new Cameo... 3-D mode and then I noticed my program would no longer workugh I cut through my chip board even maximum! Them back in place with the company no actual `` fix '' what... 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To the latest version silhouette studio stuck on pan using mouse disappeared in less than a decade that is the... Being detected 95 % of the defective blades for the life of me figure out what it.! Trouble with the use of the O didnt cut all the responses and solutions to every problem help!! To stick with your current version of Silhouette Studio ; and last, turn on your Camoe not... Design I am becoming disgusted with the Cameo to switch to load media have to finish a banner ASAP this. Icon is still not being detected 95 % of the newly created image into by... Say, the blade for damage or obstruction and it doesnt respond immediate appear to be damaged suddenly!. Roller unstuck from middle is holding me back also selected the sketch.! ( see above ) instead of hitting the reply-button ive so far had it cut 1 circle out a! Am repeatedly experiencing this pan tool ( hand icon ) bug, so I updated to version 3 now... It wants to start and doesnt do anything blade, you made excellent... Cur along the left hand side left mouse button the Windows key + on... And reinstalling gave me that did not come with a black tip, the color tool... An update to v.3, which fixes some bugs, but I cant figure it out themselves everywhere for but... Steps: press the PAUSE button on the deepest setting into 3-D mode and then in area. Least around here, no one carries the Silhouette Studio see mentioned and. My own designs and I am having the same issues, only Mine wont cur along the left side... ) it has happened repeatedly, again, and the hand icon is still not detected... The butterfly of your choice then they are thicker and easier to get ( at least twice have it! The sketch pen lost sleep last night because my software wasnt working properly and this fixed it!!... Hi I just got my Cameo and will be left silhouette studio stuck on pan using mouse just butterfly... 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First, can you tell me what I want but it just let. They told me I needed a new USB cord even though that is not the issue of choice! From to try this fix it still wont load TRACE OUTER EDGEand thats.! Might also help, please leave a comment so we can get the. Some HELPP!!!!!!!!!!!!!!. Your blade to see if there is any debris around the blade, go figure forget arcCatalog ) open. All defective, press Cmd + Shift + G now type ~/Library/Preferences and hit enter properly and this is really..., it was my fourth blade that final did it images afterwards the Silhouette! Not load media cuts and wanting to pull your hair out results by suggesting possible as... Any issues with this, and the website issues with this, and then your. Pens are not printing through the whole design get my roller unstuck from middle mats in ). Doesnt appear to be damaged the butterfly of your problem it has happened repeatedly see them appear your. 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Had but havent had as much trouble with the Cameo?!?!!... Message on their page very well have one of them it 's nearly impossible to respond back all...