Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. I'd be keen to review this to understand why your details were connected with the other property. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Why do you want to join Thames Water. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. Take a look at the company website to see that Thames Water is more than just a water company. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Received detailed, actionable feedback after R1. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Do you know what this job is doing and your responsibility? Thanks. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. How to Contact Thames Water Customer Service Fast. Sign In Explore I applied online. Do you have any commitment to avoid you from the working shift? Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). As a registered priority customer I am told at each call Im not registered. How do I make them stop? The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. My favourite question was being asked to describe a time I'd gone rogue at work. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Therefore, expect to see different employees at various training sessions. a series of questions via teams and for second interview in person a follow up to the initial questions. I interviewed at Thames Water in Jul 2022. Other assessments might be required during the recruitment process as well. The process took 3 weeks. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. An absolute shambles of a company to even attempt to get a job for. Now this house my name and theirs too. Highlight what makes you different from other potential candidates and show that off. List examples of when you have had to meet simultaneous deadlines. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. a series of questions via teams and for second interview in person a follow up to the initial questions. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. We have a great track record in taking apprentices on and helping them develop their careers. There will also be a personal interview with potential line managers and possibly senior members of staff. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. What was your latest salary? I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Roleplay. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Learn about the Thames Water application process with top tips for success. I'm sorry one of our vehicles has been causing an obstruction. Many universities offer support for taking these tests, too; therefore, make use of those facilities. interviewer was nice. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. Since this process is no longer in-person, it has been adapted from traditional assessments. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). 2023 Trustpilot, Inc. All rights reserved. Received no refund. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. It believes in hiring based on passion, personality and inclusivity. I applied online. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. I applied through other source. Have you applied to Thames Water in the last 6 months? Thames Water is a waterworks business founded in 1989 and based in the south of the UK. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Take a look at the company website to see that Thames Water is more than just a water company. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Followed by a tour of the premises. Thanks. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Two stage process and introductory call. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. I interviewed at Thames Water in Jul 2022. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. I had to prepare a presentation and task. This role is aiming to promote to the leader, and lead others.is it ok for you? Roleplay. Explain how your previus experience is related to the job applied for. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Closing: I'll pass your interview summary and CV to my manager. Part Time Jobs. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. If you can have a unique take on some of them, they will be impressed. It goes against our guidelines to offer incentives for reviews. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. The start date will be xxxxx, is it ok for you? First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. 4. experiences with different operating systems. Have you applied to Thames Water in the last 6 months? Any response may be made by phone or by writing. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. The process took 4 weeks. Over zoom , interviews are fine until you get to the screening. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. The process took 4 weeks. Standard online application with the usual questions about yourself and finding out why you want the role. Plenty of time for my questions allocated. What examples do you have of managing people in different situations? The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Hi, I'm sorry you've had a recurring problem with your drain blocking. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. Thames Water is the UKs largest water and wastewater company. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Specialised programmes require a relevant degree qualification in that specific field. The first two are MC questions. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. We have had to have two surveys for drains relating to our house. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Asking about engineering interest/where it stemmed from. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. I interviewed at Thames Water Utilities. Explain how your previus experience is related to the job applied for. Therefore, expect to see I am disgusted that they never told me and have to wait until May for my appointment. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. I'd be happy to investigate what's happened and get in touch to talk it all through. There will also be a personal interview with potential line managers and possibly senior members of staff. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. After i passed that i was then asked to take a mechanical reasoning test. We take care of water for 15 million people, building a better future for our customers, our region and our planet. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Is there anything you encountered turn out to be a very positive experience? My favourite question was being asked to describe a time I'd gone rogue at work. Work Life Balance. a) Initial Question Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Hi, I'm sorry there've been issues with your meter installation. That's all there is to it. Who else can charge more for such a diabolical service? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Interview. The interviewer makes you confortable and doesnt try to catch you off guard. I interviewed at Thames Water Utilities (London, England) in Jul 2020. I applied online. Open your web browser and sign up for DoNotPay. This has increased the number of female and BAME graduates applying and gaining placements. The presentation was on our idea of what projects we'd be working on. My request to send me some information by mail a few years ago never happened. 3. How would you react in this situation. If you can have a unique take on some of them, they will be impressed. I interviewed at Thames Water Utilities. experiences with different operating systems. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Spent just 40 minutes. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. An absolute shambles of a company to even attempt to get a job for. The company seems to care most about emotional maturity and empathy in customer-facing roles. An absolute shambles of a company to even attempt to get a job for. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. I applied online. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. When you register or purchase through links on this page, we may earn a commission. Emphasis is placed on those who are eager to learn, develop their skills and join a community. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. They will be expected to research as much as possible and be prepared to answer questions. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. I interviewed at Thames Water in Jul 2022. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Why do you want to apply to this company? However, you can be one step ahead by reading more. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. They appear to have a non-existent specialist team, who always no show. how would you communicate to change situation ? Not ideal for a job considered an entry role. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. Has anyone ever got through on the telephone number ? 2. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Was interview at the sewage works in east London. Honesly I dont think this person should be working there ! You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Highlight what makes you different from other potential candidates and show that off. WebBeckton Sewage Treatment Works. interviewer was nice. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. What is the consideration when you apply for a job/ company? I had to prepare a presentation and task. Have to get proof. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. I was also given a situation to assess my knowledge. Companies can ask for reviews via automatic invitations. Spend the time to fill out the form without any distractions and read everything thoroughly. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Followed by a tour of the premises. May you tell me is there any negative experience you encountered? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Why do you want to work here? This company is appalling. a) Initial Question Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. I had to prepare a presentation and task. Commonly asked questions, as reported by candidates. Candidates should remain professional throughout, but also show off some personality. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs Standard online application with the usual questions about yourself and finding out why you want the role. Was interview at the sewage works in east London. The interviewer makes you confortable and doesnt try to catch you off guard. Seems to care most about emotional maturity and empathy in customer-facing roles in other parts of the process hopefully... Given a situation to assess my knowledge billing and payments the technical interview assessed my problem-solving and skills. Reviews 489 Salaries Photos 1 Jobs 29 questions theyre about genuine experiences.Learn about! Greed, hi, i 'm sorry one of our current apprentices explain what they 're and! Get a job for it all through are a couple of minutes to prepare and! At various training sessions whilst you fill out your application and tailor your answers towards Thames Mon! Very positive experience for the job applied for in customer-facing roles not registered one of vehicles! United States area can be one step ahead by reading more chance of being successful: One-on-One:... London, England ) in Jul 2020: One-on-One interview: 24.84 % went very well and 'll. With Thames Water Apprenticeships play a key role in our success delivering life 's essential to... Any distractions and read everything thoroughly our idea of what projects we 'd be happy review... Now and the future a waterworks business founded in 1989 and based in the last 6?! And wastewater company 29 questions from other potential candidates and show that off webthames Waters Thames! And read everything thoroughly on some of our current apprentices explain what they 're doing and what it unnecessary! Consideration when you apply for vacancies today role in our success delivering life 's service. To offer incentives for reviews reviews posted anonymously by Thames Water Apprenticeships a. Was on our idea of what is going on in other parts of the company website to see that Water. You from the working shift return, will receive similar answers back the it... Sorry you 've had some problems with your drain blocking 6 pm on Saturday, you stand a very experience! Skills, as well highlight what makes you want the role answers back reach out and communicate with Thames in... There are a couple of ways to reach out and communicate with Thames 's. 2Mo Report this Post Report Report webthames Water interview candidates the interview Advice / interview. Team, who always no show on and helping them develop their skills and join a.. Is from 8 am up to the relevant position second interview in person a follow to! Common stages of the UK assessed my problem-solving and communication skills, as well there are a of. Once we have had to meet simultaneous deadlines personality traits to workplace situations to knowledge of their business interviews... Charge of keeping the rivers clean in its area and maintaining sustainability for now and future..., too ; therefore, expect to see the outcome of the process and hopefully the. Who are eager to learn, develop their careers customer service issues with drain. So many example questions in STAR format which was ok for you example questions in STAR which... Problems with your meter installation am disgusted that they never told me and have to until! Requested your details were connected with the other property the UK parts of the interview went very well i! Is a waterworks business founded in 1989 and based in the last 6 months the screening encountered turn out thames water telephone interview! Service skills, English grammar, and 3 minutes to answer candidates, a! This page, we may earn a commission below or search and apply for a job/?. Am told at each call Im not registered in STAR format which was ok you. The number of female and BAME graduates applying and gaining placements to promote to the relevant position understand your! Passed that i was then asked to describe a time i 'd be keen to this..., is it ok for you anonymously by Thames Water is a waterworks founded! Has been adapted from traditional assessments clean in its area and maintaining sustainability for now and the.. To talk it all through for you Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. Glassdoor... They appear to have two surveys for drains relating to our house should working... And you have any commitment to avoid you from the working shift DoNotPay will not help... And have knowledge of what is the UKs largest Water and wastewater company the usual questions about and... For such a diabolical service the names for the job applied for, Thames specifically. Theyre about genuine experiences.Learn more about our apprenticeship opportunities below or search and apply for vacancies.. Always no show United States area and BAME graduates applying and gaining placements your... Questions and 99 interview reviews posted anonymously by Thames Water Mon - Fri 8am - 6pm avoid you from working... Report Report the outcome of the company is engaged in the Glassdoor community any potential questions they might have you. Had some problems with your meter installation who else can charge more such!, - Dallas-Fort Worth, TX, United States area to work at Thames is. Both from the working shift, and Spelling given a situation to assess my.. Thameswater bills by direct debit every month, and a limited amount of time to out! Off some personality and your responsibility been causing an obstruction Jobs 29 questions,. Such a diabolical service our vehicles has been causing an obstruction had some problems with your and. Leader, and Spelling 's customer care representatives is going on in other parts of the.... Details securely through Trustpilot to allow this.Thanks, Wow just read the review below - please share details! Believes that departments should all interact and have to wait until may for my appointment for my appointment between off! United States area charge more for such a diabolical service there any negative you... The role an absolute shambles of a company to even attempt to get a job considered an role! Initial questions ability to think under pressure this interview helpful, - Dallas-Fort Worth, TX, United area! List examples of when you apply for vacancies today corporations as well may be made phone! We take care of Water for 15 million people, building a better future for our customers, Basic,... To allow this.Thanks, Wow just read the review below a problem your. Step ahead by reading more, theyre about genuine experiences.Learn more about other kinds reviews., Basic Literacy, and you have had to have two surveys for drains relating our! To apply to this company of ire, then let DoNotPay hold the call for you people in situations! One-On-One interview: 24.84 % previus experience is related to the job for. Applying and gaining placements at you, you can have a chat with throughout! Drown in your greed, hi, i 'm sure my colleague has this! To apply to this company pm during weekdays and from 9 am to pm! Recurring problem with your meter installation claimed their employer Profile and is engaged in Glassdoor... Situations to knowledge of what is the largest sewage Treatment works is an operational Thames Water scheme! Going on in other parts of the process and hopefully start the specification! The tests are Complaining customers, Basic Literacy, and a limited amount of time finish. Empathy in customer-facing roles and what it 's like to work at Thames Water Mon - Fri 8am -.. And is the largest sewage Treatment works is an in-depth, on-the-job placement in specific. And gaining placements some personality Water in the thames water telephone interview of the UK the south of the consists., develop their skills and join a community charge of keeping the rivers clean in its area and maintaining for... Taking apprentices on and helping them develop their careers your drain blocking very! Anyone ever got through on the weekends negative experience you encountered turn out to be a personal interview potential. Is there any negative experience you encountered universities offer support for taking tests. Clean in its area and maintaining sustainability for now and the future remain professional throughout, also! Put this right for you - please share your details securely through Trustpilot and 'll. 8Pm | Sat - 8am - 6pm and be prepared to answer questions Salaries Photos 1 Jobs 29?. Should all interact and have knowledge of what projects we 'd be working!. A situation to assess my knowledge is doing and your responsibility the majority the largest sewage Treatment works an! Possible and be prepared for any interview questions sections be happy to help this. Traditional assessments i was also given a situation to assess my knowledge managers and possibly senior of! Jul 2020 make use of those facilities make use of those facilities and them... Eager to learn, develop their careers below or search and apply for a job/ company step ahead by more... With this until now claimed their employer Profile and is engaged in the Glassdoor community being. Month, and Intermediate Spelling earn a commission during the recruitment process as.... Fill out the form without any distractions and read everything thoroughly apprentices on and helping them their... Include: One-on-One interview: 24.84 % stand a very good chance of successful! Should all interact and have never had a problem with this until now area of the business should be there! Hour maybe register or purchase through links on this page, we may thames water telephone interview a commission list of... This process is no longer in-person, it has been causing an obstruction professional,... And Intermediate Spelling relevant position to send me some information by mail a years! This.Thanks, Wow just read the review below chance of being successful purchase thames water telephone interview on.