Ensured all employees follow DCAA guidelines when it comes to timekeeping, proficient in Nexonia; the timekeeping system used while ensuring it follows all guidelines we as a business must follow. Possible Range. Attended exclusive meetings with high profile portfolio managers on behalf of the Head of Manager Research Group. Install an Internet e-mail system using Linux and developed a basic web page. Certifications can be a powerful tool to show employers that you know your stuff. 20+ operations analyst resume samples to customize for your own use. ), Collaborate with deployment and development team to define and automate tool integration, Responsible for the data quality and ongoing maintenance of GFCIDs and all the related data fields held for each legal entity in a particular region/assigned queue, Action requests within standard turnaround time, Manage, supervise and track issues related to assigned queue (GFCID/KYCp/MG/GP/eSales), Act as the primary customer contract for issues relating to GFCID/KYCp/MG/GP/eSales requests, Provide training and guidance on the use of systems to end-users, Assist in the evaluation and testing of system and process enhancements, Active cross-support for/with the credit structure update, Ensure compliance and adherence to set processing standards and controls, Proficient in MS Excel and MS PowerPoint to produce metrics charts, Knowledge of MS Access is a plus but not required, Previous experience in customer-based roles, Motivated individual and customer focused, Basic Understanding of Authorization transaction message flow with the ability to gain an in-depth understanding, Basic Knowledge of routing/switching, tunneling, security operations/engineering, MPLS, Understanding of Tandem System Technology, Firewall experience and file transfer highly desirable, Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues. This individual must be an articulate and effective communicator, both orally and in writing, A proven track record in collaborating across diverse teams as well as understanding cultural norms with the ability to adapt style as necessary, 3 years of AML, and or OFAC/Sanctions experience within a large financial institution, preferably a chartered bank or bank holding company, Knowledge and expertise of AML and Sanctions regulations (OFAC, UN), risks and typologies; other regional regulations applicable for the region, Experience in working in a global/regional work environment important, Experience in the design and implementation of Sanctions screening processes and controls, Experience in building and managing relationships across geographies and functional areas, Ability to recognize potential risks and take corrective steps in time, Ability to handle ambiguity and take right decisions in day to day work, Sound knowledge of Trade Life Cycle, Investment Bank Operations, Strong academic qualifications would be desirable, Strong Microsoft skills: Word, Excel, PowerPoint, Strong focus on Control and Process optimizatio, Proactive and able to work on own initiative, Good communication skills with the ability to be assertive, Ability to understand regulatory requirements to ensure enforcement, 5 to 7 years Production Support experience, 5 to 7 years of application experience or equivalent, including delivery of innovative software, and development and implementation procedures and business solutions to support a large diverse environment on a corporate wide and global scale, Relational database design knowledge, including strong SQL skills, Proficient on PeopleSoft EPM Release 9.0 and higher, Knowledge of PeopleSoft EPM Security structure workings, Very Good Knowledge of Microsoft tools (MS-Word, MS-Excel, Visio, etc), Knowledge of SDLC and to effectively promote best practices in work, Ability to write Functional Requirements Document, Ability to communicate clearly and concisely, oral and written, Must be able to read and speak English fluently, Graduate of a bachelor's course in business preferably with accounting background. Handled and resolved escalated customers complaints. Generate, execute, and validate all test criteria prior to implementation, Pro-active system trending with the objective of identifying issues before they impact operations, On-call problem resolution response, investigation and recovery support, System end to end troubleshooting and corrective actions, Development and implementation of new and innovative approaches to improve operations efficiency, increase system robustness and/or exploit system capabilities, Development and execution of training to satisfy operations and program requirements, Coordination and execution of required system maintenance events, Support to system baseline changes (check out, training, ops products updates), Ensure appropriate and effective team relationships and interactions with other program teams, the customer, external organizations, and factory support teams, Collaborate with the factory development team, other SO&M contract teams and the customer to identify and implement innovative changes to improve mission operations, Provide leadership in developing end-to-end solutions to address O&M technical issues ensuring maximum system availability, Assist the program leadership team and customer in identifying and managing program priorities, Identify, prioritize, assign, manage and report accomplishment of tasks consistent with program priorities, Define staffing requirements and recruit qualified personnel (includes support to NGMS and subcontractor hiring decisions), Implement a badgeless, best person/team for the job approach to task assignments, Provide functional management support for NGAS team members, Work with NGMS and subcontractor ream members and their functional management in providing feedback and supporting professional development plans, Support development of BPEs, ROMs, ECPs, tsk orders, etc, Ensure OSD and program readiness to integrate new system assets, Ensure compliance with customer and company standards and policies, Bachelors degree in a S.T.E.M field from an accredited institution and 10 years experience in operations support or engineering development, Current SSBI and ability to possess/retain SCI clearance with current SSBI counter intelligence polygraph is required, Previous management experience leading others in a challenging environment, balancing resource availability and priorities, Applicable O&M and/or NGAS Mission 1 experience, Bachelors Degree. Converted credit card advances from FDR to Chase Merchant Services for over 100 branches, implemented new processing procedures. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it. Use the job description to ensure that each bullet point on your resume is appropriate and helpful. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. Word, Excel, Outlook), Attentive to detail and possesses high analytical skills, Willing to work in rotating shifts and/or to be cross-trained across other programs i.e. Operations Research Analyst, Junior. Supervised and trained employees in bank reconciliation and payroll application. Open and seeks input from others and adopts work schedule to respond to changing timelines and expectations, Proactive approach in carrying out responsibilities with minimal reminders; works independently, Primarily responsible for overall oversight of control environment in Citiphone Hong Kong, Review control design and documentation of operational processes, assess the adequacy and effectiveness of controls and present recommendations for the further enhancement, Analyze, review, monitor and test control to ensure compliance to the Citi policies and standards as well as applicable regulatory policies, Manage the implementation, rollout and execution of various Risk & Control Programs, Manage and coordinate audits and reviews covering the business, Responsible as an information security officer and conduct regular premise sweep, Provide clear sales direction, monitor sales results and share best practices across the center, Perform call monitoring to manage the sales quality and compliance for ensuring an optimized customer experience whilst enabling maximized sales opportunities, Minimum 7 years of experience in banking, preferably with experience in audit, internal control, risk management, compliance and related functions, Rounded product knowledge of consumer business, especially in banking, credit card and insurance products, Good understanding of risks and controls, and audit procedures and the ability to independently conduct compliance reviews over products and process, Strong organizational skills with ability to multitask, Self-starter and capable of working under minimum supervision, Independent and self-motivated with proficiency in prioritizing needs based on urgency, Effective communication, interpersonal skills and ability to motivate others with leadership potential, Good command of English and Cantonese (written & verbal), Preferably 2 years Recruitment Process Outsourcing/Recruitment Operations work experience, Working knowledge of Applicant Tracking Systems (ATS), with a strong preference for Taleo experience, Good degree from a recognized university in Finance or equivalent, At least 1-2 years' experience in Banking or related areas, Basic knowledge of banking products and investment instruments, Knowledge of Visual Basic, MS Access and SQL would be advantage, Resourceful, proactive and possess strong interpersonal skills, Team player who is committed to work under minimal supervision, Support Citis Online Event Management System Metron, Support the online event registration system and approval flow for all events across Asia Pacific in accordance with Citi Expense Management Policy, Help/Communication for individuals registering events around registration, Metron and correct event policy across Asia Pacific (servicing 18 countries), Data Integrity and Quality Control ensuring that all data in Metron is complete, correct and updated; liaising with both GEM planners and other event organizers regularly for accurate data, Systems and data knowledge; accounting knowledge/payment processing experience is beneficial, Enthusiastic team player, willing to work with colleagues towards a common goal, Self-motivation, commitment and positive attitude, Strong attention to detail/focus on data accuracy, Shows initiative and proactive approach and able to make decisions, Strong organisational skills, able to manage time effectively, working to deadlines within a pressurized environment, Multitasking essential; able to prioritise and work on several projects simultaneously, Excellent communication skills (verbal & written), Shows willingness to undertake extra responsibilities, Ability to work on own and execute projects with limited supervision, May be required to work outside and beyond regular schedule due to deadlines, Provide direct support on all batch-scheduling changes, Coordinate and implement batch scheduling on new and existing projects for the test and production environments, Create and maintain batch schedule documentation, Provide second-tier support and issue resolution for the batch scheduling system, Perform basic troubleshooting of problems. Create a Resume in Minutes with Professional Resume Templates, Bachelors Degree in Management Information Systems, Operations Support Analyst Resume Samples. Find A High Paying Operations Analyst Job Near Me. Oracle, MS Access), Technical/Programming skills on Unix Shell Scripting, VBA and Macro will be an advantage, CMMI or Six Sigma experience would be plus, 100% Production Activity (includes but not limited to - Task, Meetings, Risk/Control), Responsible for administration and operations activities for learning and development (includes course creation, course maintenance, roster management, inquiry management and reporting), Manage a catalogue of training activities in Citis learning management system (GLMS), Set up learning activities in the GMLS including instructor led training (ILT), web based training (WBT) and virtual classrooms, Support HR and the Business regionally in the use of self service reporting tools, Ensure that all processes are clearly documented and kept up-to date, Maintain the highest level of teamwork within HRSS, Contribute to a culture of continuous improvement within the HRSS team, Enter and track data through a number of systems to include the GLMS and Online Service Center, Preferably two years HR/Learning operations work experience (specifically virtual sessions), Working knowledge of HR systems focusing on the learning management systems is highly desirable, Acts as an SME on the day to day process for conducting quality review of the operations analysts work, Objectively assesses the quality of the investigative analysts work for what is going well and what needs to improve and supports coaching efforts, Prepares QA reviewer reports with observations summary, Ambassador of best practices and facilitator of knowledge of money laundering processes, Escalation point for review of complex cases to validate that transaction monitoring alerts were processed in line with quality standards, Compiles the outcome of reviews and provides feedback on the standardization of alert monitoring processes across the hub, Keeps regular interactions with global QA Team in order to exchange the standards on QA Program and keep consistency in QA execution, Adheres to global standard policies and procedures, A person in this role has a passion for uncovering the truth and exposing potential criminal activities. Supervises associates engaged in a variety of functions, i.e. Provided customer service and advice which required me to be knowledgeable pertaining to automotive parts and their use and installation. Skills : Unix/Linux/AIX, DOS, Leadership. Facet Wealth. Partnered with the architecture team develop the initial design of the solution. Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. Ensuring COB plans are tested every 12months and CoB planning is included in, Support various projects through management of projects status documentation and facilitation of project team communications, Change Management Requests administrative support, Financial tracking administrative support, Work with Project Managers to assist in driving projects to successful completion, Focuses on individual/team objectives and development of professional effectiveness, Ability to absorb professional knowledge quickly and develop skills, Draw upon professional concepts to collaborate with others to carry out assigned duties, Bachelors degree in Computer Science or Engineering, Strong leadership, organization and planning skills, Providing information to employees, managers, HRs, and Corporate partners regarding our time and attendance leave accrual (e.g. No relocation available, Contribute to the strategic development of the systems and controls used to maintain the IA organisational design, ensuring alignment with Citi people systems and headcount budgeting processes, Proactively develops automated routines and checks to minimise manual intervention and reduce error rates, Ensure that the established process to make changes to the IA organisation design is adhered to and updated as necessary, Support the development of the process by which Chief Auditors review, regularly update and ultimately own the data accuracy and completeness of the organisation design master documentation, Involvement as required in IA team restructuring activity and regular reviews of staff bench-strength by Chief Auditors in response to changing demands and requirements, Undertake regular validation checks and reconciliations of the organisation design master documentation to verify accuracy and completeness, Work with Chief Auditors, key HR contacts and Citi recruiting teams to promote a higher level of data intelligence, Develop, implement and produce regular reporting for senior management on the organisation design, to track execution and ensure alignment to the approved organisation design principles, Support the maintenance of IA organisational charts, ensuring they are up to date and readily available to staff, regulators and external auditors, Be an established key contact for IA organisation design activities and oversight, Establish and maintain relationships with key IA and HR stakeholders on organisation design activities, ensuring close collaboration across the function on organisation design and associated data validation activities, Work closely with key Citi recruiting contacts to drive and support recruitment activity in relation to open roles, Ensure recruiters have all relevant information relating to open roles, and proactively lead the reconciliation and validation of recruitment data to ensure full alignment with organisation design master documentation, Provide ad hoc information requests as deemed necessary, Understanding of Internal Audit processes and methodologies (including regulatory environment; audit plan execution; and the principles of audit annual planning) is desired, Provide administrative and office support to a department, service line or local brokerage services department or specialized team, Assist with all aspects of meetings and manage active calendars for a department, service line or local brokerage services department or specialized team, Maintain confidential department records and office files in accordance with internal company procedures, Assist in the creation and/or editing of presentation materials including flyers, leasing proposals, case studies, email blasts, invitations, etc, Utilize standard marketing-approved templates and graphics while assisting in the creation of presentation materials, etc, Proofread and correct spelling, grammatical, and layout errors, Coordinate and assist with collecting, aggregating, and preparing data, Prepare expense reports, obtain receipts as needed, and reconcile all credit card charges, Answer and screen incoming telephone calls, Coordinate travel and administer activities, Provide backup coverage for Front Desk Administrator, when necessary, Code and submit office invoices to Accounting, Sort, prepare, and deliver incoming/outgoing mail, Assist with updating eCommunity and/or electronic property listings, Intermediate in Microsoft Office Programs Word and Excel, Fluent in English and Spanish, with ability to speak and read both, Experience with Outlook, PowerPoint, Access Database, Sort mail correspondence to the proper department(s), Excellent communication skills Experienced in spoken and written English in a global environment and ability to interact with senior leadership, Flexible and willing to adjust responsibilities to align with developing business needs, Excellent MS Office skills Excel, PowerPoint and Word, Ability to break down complex tasks into manageable components, Meet quality expectations and timeliness deadlines, Should be able to multi task in a high-volume environment, Attention to detail, well organized and great follow-up skills, Ability to drive consistency and efficiency, Building relationships with Onshore stakeholders, Assists in creating and executing training plans, Facilitates training courses internal to HRSS, Involve in creating and executing training strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements, Leads or participates in regional or in-country projects that promote innovation in training, voice of the employees and CSS as a workplace of choice, Addresses any escalated concerns regarding talent development, Escalates concerns involving talent development to the appropriate SLTs/Team Leads, Identify process improvements in resolving and responding to issues, Create and execute an effective communication & training plan for HRSS employees, (eg onboarding orientation, new hires orientation, etc.
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