Reply. They will take your money and will not deliver your tickets or issue a refund. My Visa from 2 years ago has been expired I have changed my Visa to my new one ending 3207 but didnt i have contacted you several times via email and phone call but never received any reasonable answer. Share. Contact. By refusing not to end the customer service call, I was told what seems to be the truth never going to let me have my tickets for the price I paid and just hope that I will actually get a refund. And yes, it is planned to bring the group for a concert in Spain for next year but not info about when normal where. Utterly disgraceful . Viagogo stole $1,000 for a Canceled Event! And forget about their insurances, they just vanish. bought many tickets online before -usually under $10 service fee and receive a confirmation e-mail with e-tickets that can be downloaded and printed within 10 min. So I think Oh well a lot sold in the few days while I was deciding. Eso fue en el mes de Julio entro a travez de Facebook al concierto y me direciona a la pagina de Viagogo nunca habia oido esta plataforma, pero me dije si estn a travez de Facebook deben ser confiables, pues compro mis tickets bien caros y dije esto es una vez en la vida, despues de la compra me dicen que debo recibir los tickets a mi correo , a los dias no veo nada y llamo a Viagogo ellos me dicen que tenga paciencia que antes del evento me van a llegar mes de Julio. Viagogo reviews first appeared on Complaints Board on Mar 12, 2014. Worse yet, you had no way of knowing whether or not the vendor was someone you could trust. Each time I called, a different representative would tell me the exact same thing; we have to contact the seller to find out why he hasnt transferred the tickets. They said that they could not issue a refund because, Unfortunately, we are unable to offer you a refund because ticket are correct. Yes, they said ticket are correct. Fraudulent, to say the very least Rest assured, all orders placed with viagogo are covered by our guaranteeWe can see that you have not contacted CS since the event, so we hope you . Click here to get notifications about new complaints of Viagogo. I kept getting emails from them, even at MIDNIGHT on the night of the concert (yes, 4 hours AFTER the concert had started) that the tickets had been successfully transferred. Yes, there seems to be at least one lawsuit against Viagogo since COVID-19, because they dont seem to want to refund some of their customers. Found them on viagogo. Include your email address to get a message when this question is answered. By using our site, you agree to our. Full Refund of money outlaid for the 3 tickets purchased. I kept checking and they said, oh no its all legit, just be patient and wait. In addition, every purchase made through the site is encrypted using state-of-the-art SSL technology that makes it impossible for anyone to view your personal information as it is transmitted from your computer to the Viagogo database. request for my ticket refund as the concert had been cancelled. Address: 888 7TH Ave Ste 409 New York, NY, 10106-0403 United States See other locations Phone: Website: www.viagogo.com Employees (this site): Modelled Employees (all sites): Actual Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Have no issue selling tickets $100 over normal price. Hannah enjoys writing articles about conservation, sustainability, and eco-friendly products. Date of experience: 26 October 2022. Customer Service Representative with French and English Fluency. 21 Viagogo Customer Service Representative interview questions and 14 interview reviews. ive heard it so many times, that I hate the word. DO NOT PURCHASE FROM THIS COMPANY. How we can help you with your issue with Viagogo.com We do NOT currently have a direct email route for this company but we are working on it. to make things much worse is there is no telephone no. Worst ever customer service experience. Please be wary of this company. My only option is to sell my tickets (which havent even been issued yet), mail them to the buyer, then possibly get paid after the festival occurs, and only if the buyer actually goes to the festival and gets admitted. How are this company allowed to do this? Youll find support below for America, Europe, Asia Pacific, Middle East, and Africa. i do not have a Ticketmaster account and had to create one. Viagogo offering VIP and hospitality tickets. 3 phone calls later, one just kept saying hmmmm, the second told us to resist tickets, we tried but for some reason its too late to list them and the third bluntly told us we cant get our money back. viagogo consumer reviews, complaints, customer service. I will never deal with them again. They need to shit down. The process is a nightmare even to get a rep to message you back. Be warned, they are scammers. Viagogo.com has some postive reviews, but you will see some negative Viagogo reviews as well. Your experience can help others make better choices. Before purchasing tickets, the website stated the tickets I was purchasing were great view & seated together.which is what I wanted! The event has been postponed twice now due to covid, currently set for May, 2021. I communicated to Viagogo by email and by phone explaining that I would not be able to transfer the tickets within 72 hours because they had not been released by my seller. I sent another emailthis was their responseThank you for contacting us regarding your order 500367224 for Country Summer Festival: Chris Young, Scotty McCreery & Raelynn Sunday on 19 June 2022. No respect for the employers and customers. Leads by Industry . Their customer service is null and I will be reporting this company to the Better Business Bureau of NY. The woman kept insisting that they have a strict policy of no refunds because the third-party seller needs to be paid. i googled the only info i had about the seller. Limerick, County Limerick. Before the website existed, if you wanted to attend a concert or game in another country, just the process of locating a source for the tickets could be an exercise in frustration. Why dont they just give a straight answer? So my recommendation is dont buy your tickets here. I want my money back asap and i need to know who is dealing with this matter. Currently, Viagogo is somehow one of the largest ticket resale exchanges outside the US selling millions of tickets each year via their platform, but. They told me all along they were VIP tickets and I would have backstage passes and access to the entertainers. Never ever buy from this site. I tried calling today to see if I could possibly transfer our tickets to a venue closer to us on the East Coast. I want to be paid for the full amount of the tickets I sold as I did everything that was in my hands to make sure the buyer was able to enter the stadium. Only to find out that Scotty was NEVER going to be there. Spent money for 2 tics to Celtic Thunder 9 months ago and performance was rescheduled for Nov 2021. It is obviously a company out for your money and never at your service. Customers can contact us via email using the Help Centre on our website or by emailing us directly to customerservice@orders.viagogo.com. Just a few days before the concert I received my e-tickets from Viagogo with a different name and price on the ticket which is $39 per ticket and a total of $78.00 for both. In good faith, I have purchased 2 tickets for a NFL game in London, spent over GBP600 per ticket, several months PRIOR to the match. I call Monday, 7/11/2022 starting at 9:00am PST and was placed on hold with the rep not returning. Ebay and Amazon are re-sellers, if you have a problem with a seller they help you. que creen?? The other 2 had been used 25 minutes earlier to gain entry. Develop the tech skills you need for work and life. Minute Maid Park, Houston, Texas, USA. I have been on the phone with customer service so many times and get the same go-around about getting my refund for the tickets that I did not get! You can also include your phone number in this email if you'd like them to call you. This review was chosen algorithmically as the most valued customer feedback. So avoid buying using this site. You can re-sell your tickets on our website. Shame on you frauds! The value of the voucher is greater than the cost of the tickers, so why should I give my credit card details? Discovered that Viagogos online support seems to be better than their phone support, and its more tailored to your questions (see how-to below with picture). We are now busy trying to get a refund. See viagogo salaries collected directly from employees and jobs on Indeed. On the day of the show, I tried to use the tickets and was told they were general admission. When I received a call from someone called Alan, who claimed to be from a call centre in Switzerland, with the number showing up on my phone as being from London, yes its as dodgy as the accent which definitely wasnt Swiz sounding, as was the previous person I spoke to called Daniel. Visa ************32073/25 $202.42 - Booking Fee Because of this, I was able to confirm with the buyer that he did attend the concert. Do not buy from here! The money was taken but no email confirmation received, without which, we can't progress through the website or on the phone. Our top 2 ticket sites we like vs Viagogo are: We have tested VividSeats.com and got positive feedback overall from other VividSeats reviews. I bought over $36,000 worth of 2020 Olympic tickets from Viagogo. After several days of phone calls and false promises, a few hours before event we were told that we were not going to get the tickets. They are scumbag robbers. Paid over GBP1200, in full, several months before the event. BEWARE. Something that should never happen to websites that buy and sell tickets. FRAUDSTERS, LIARS, CONMEN, CRIMINALS!!! I was told my purchase was guaranteed, and that viagogo would 'find us tickets' should the seller did not fulfill the sale. Their agents repeat the same meaningless script over the phone. Luckily my niece lives in London, sent by post there. For online businesses, email customer service is going to a non-negotiable channel. - The horrible price that I was charged for hockey tickets. We need to take legal action, they cant be still running, theyve scammed everybody. ( Event: Heilung Ticket(s): Section Left Grand Tier, Row S, (2 Ticket(s)) Listing Note(s): Venue: Cobb Energy Performing Arts Centre Date: Friday, 26 August 2022 20:00 ) Here are the seats I was given ( Heilung Fri, Aug 26 @ 8:00 PM Cobb Energy Performing Arts Centre, Atlanta, GA Section C-G T, Row R, Seat 101 Section C-G T, Row R, Seat 102 ) the tickets I purchased showed on their seating chart and now they changed the seating and said they are correct and can not acknowledge that they made a mistake very poor customer service, here are the replies from Lucas who is representing them ( Dear Chris, Thank you for contacting us regarding your order 502884854 for Heilung on 26 August 2022. $641.32 - 4 tickets @ $160.33 ea. Its only after buying them that I realised I was buying from a 3rd party. They are a bunch of scammers. Bought Ice Cube tickets in March 2020 and the concert was canceled. Reporter4160471. View Sha Wu's business profile as Customer Service Agent at viagogo. I am sure that some people, maybe me will end up receiving their tickets but from my experience of speaking to the call centre and from the horror stories that are on all of the review sites you may as well take your money to the casino and put it all on green on a roulette table. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. NO tickets still, and no refund. I asked him what to do, he said sell them. Never again. Vi una publicacion en Facebook para un concierto de Madonna en Miami ese era mi sueo de todo la vida ver a la reina del POP. They had one pair for the same cost, that were general admission and no seating. HORRIBLE PEOPLE. Submit a complaint and get your issue resolved. What an awful experience. I consider myself scammed. Customer service contacts and company information. Please refund me for purchase of 2 tickets for knotfest iowa 2021 No answer but will see on 1 December if Im allowed to enter the request for my ticket refund as the concert had been cancelled. I even contacted Viagogo to provide my Phone Number to my buyer, so they could call me in the case they could not enter the stadium so I could help because I was there. Free Tools . But no chance for refund. How do I complain to viagogo? [censored] of a company! Payment Id [protected] Very Mad and upset at myself! I haven't received an email confirming my order. Date of purchase and credit card info were not mine either. I repeated my number. Not refunding the ticketa acording to the law of the countries they operate, shielded by headquarters based in Switzerland. June 7 comes and goes, now they want address, would not deliver to US. The company reached a resolution with the CMA in November 2018. just visit victims of Viagogo to make your own decision. Would give 0 stars if I could. Desired outcome: Viagogo Delivery Fees and Tax/Booking Fees. Why cant they be up front and not pretend they are Crown on the website. This is a Scam. Viagogo refuse to reimburse my money and keep telling me to sell the tickets on! Fraudulent company should not be operating in the uk. [protected] Bottom line, contact your credit card or bank to help you deal with this fraud business. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online. But it is EVERYWHERE THAT THE SHOW IS CANCELLED! I did get an email but still no seat and row number. It is now the start of the third week and my money has NOT been refunded. Viagogo is a legit website (most of the time) where you can purchase tickets to all your favorite performing artists, sports events or theater shows in your area, or you if you cant make the show and dont want to eat the ticket price, then you will be able to sell your ticket here as well. I purchased two tickets for my wifes birthday last year to a Juanes concert at the MGM Hotel in Washington DC. for the best deal compare each site below, TickPick Whenever you ask for your money back all they ever say is that you can re-sell the tickets on there website, which would mean to get my money back I would have to overcharge the next poor person as this legitimate company has already added a large fee when I bought the ticket. How do I find tickets I've already downloaded? Kennesaw State Owls at Cincinnati Bearcats Football We paid for decent tickets for Elton John (+$500). I got the money back, thankfully. Select the order you wish to contact us about and click on the 'Customer Support' link. My Viagogo account says I have been refunded but I haven't ! Customer Service Representative (Former Employee) - Limerick, County Limerick Ireland - 13 July 2016. United States 08772 632 410 (US) or +1 8772 632 410 (International) Argentina +54 11 59842168. Buy direct from the venue or the ticket site the ACTUAL VENUE ACCEPTS. They sell tickets they dont even have. > official resale for NBA, NFL, NHL By using only the most reliable worldwide courier services to ship their tickets, they also ensure that their buyers will receive them in plenty of time for the event, no matter where they are in the world. It was not until after multiple intentional distractors on purchase site, and after committing to purchase, that I see the arrival date for the tickets is unknown and that they would not arrive until a week before the concert when I will be out of country. I purchased 2 "premium" tickets for Andre Rieu concert in Maastricht for 8th July 2022, at the stated price of 703 each - a crazy price by anyone's standards, but it was a special treat for my wife and I. I downloaded the tickets today and they show a face value of 140 each, in someone else's name. How disgusting to steal of disabled people. Customer Service Agent, . If I look at the bright side, at least my tickets got me into a concert. Revdex.com:At this time, I have not been contacted by Viagogo regarding complaint ID [redacted] Sincerely, [redacted] ***. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. This is only a call center, they get messages and escalade them. The devastation the realization that we would not be seeing Ariana Grande because they have the Villa gogo guarantee will replace your ticket the day of the concert but you dont know until you get there and then when you call back theyre going to reject your number which I picked up my wifes phone call to her phone and got in but it was very difficult and then automatically they said over sorry we have an issue and the tickets are sold out for this show. The best way to contact Viagogo if youve already ordered is to log in to your account and then find Customer Support under Help as shown below. They would not refund our money since it was being rescheduled EVEN though they advertised and sold the tickets AFTER they knew the event had been cancelled. Viagogo is an online ticket marketplace for buying and selling tickets to live events. The attendant asked where I purchased the tickets and when I told her Viagogo she said, oh no, do not purchase from them as the tickets normally will NOT be valid tickets. Online ticket brokers open up this possibility to buy and sell tickets to events around the world, and one of the largest ticket resale platforms allowing this is Viagogo.com. The latest review request for my ticket refund as the concert had been cancelled was posted on Nov 2, 2022. 1st and last time I have used Viagogo. I repeatedly try to login to your mobile app and the app refuses to login. To make matters worse Viagogo NEVER issued a refund. Fees that are charged, currency that you are paying the tickets, no refunds exorbitant prices, available, just offer resell the tickets ans suppoed top pay 8 days after the event. I bought two tickets for a Harry Styles concert and they never deliver my tickets, not only that they kept telling me they would send me the ticket until 30 minutes before the concert. Viagogo is a scam to be avoided at all costs. You can find contact details for Viagogo above. Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. I have reviewed your order: 502884854 and inspected the tickets for Heilung on 26 August 2022 which you have received and Im happy to report that they are correct and valid. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Did NOT received my tickets even though I got a e-mail and it said that my tickets were transferred from this JAKE, to accept or refuse the tickets. BUYER BEWARE! Complete Scam! The concert was cancelled because the bands equipment truck was in a major traffic accident the day before and they had no equipment. They owe me over $500. Be the first to hear about special offers. order no: [protected] I even sent them a link to show them where this information was, and they just kept repeating like a broken record that according to them, they had not received news that the show had been cancelled. 0 0 Share More C CSteffen of Allan, CA 2) Lots of messages saying, Last 1% of tickets left, only 10 tickets left, all in the hope you panick and buy and pay the huge price, when in fact there are lost of tickets left on the only officila site at half the price. Very bad customer service and they stole from me. They emailed me the tickets and I was turned away at the event after they tried scanning the barcode. I took all my family (six people), flight, accommodation, transport etc. it was unbelievable, I suggest you all not to get anywhere near this web site as they are a complete crooks!!! This is standard practice and how most resale ticket exchanges operate today, like: > StubHub, one of the largest ticket exchanges with events in over 50 countries, Viagogo is supposed to provide a legit, safe and secure platform for the sellers and buyers.. They are now completely ignoring me. % of people told us that this article helped them. Initially you think they are legitimate ticket sellers but they are not. Contact @viagogo over social media Set up a Twitter account. I purchased tickets from Viagogo for a Billie Eilish concert for Oct 08, 2019, on Oct 05, 2019. The company reached a resolution with the CMA in November 2018. > best price guarantee This was a lot of money and gifts for friends, Complete scam bought tickets on Wed. I purchase tickets to the CMA country fest 2020, that event has been canceled they will not issue a refund they are saying it is rescheduled for 20 21 which is an entirely separate event and CMA is stating they will either give a refund or honor the tickets for 2021 viagogo will not issue a refund because they say the event has been rescheduled and not canceled which is totally incorrect their customer service is terrible they are dishonest because on their website it says if an event has been canceled they will issue a full refund I have gone through several emails and talk to three different people with viagogo, I would never purchase tickets through viagogo again, if you have any issues theyre not going to take care of them. Complete rip-off!! Still no tickets after several phone calls. Despite numerous emails requesting a full refund, there was always an excuse. TERRRIBLE TERRIBLE TERRIBLE. Houston Astros at Philadelphia Phillies: World Series (Home Game 1, Series Game 3) Monday, 31 October 2022 20:03. United States 08772 632 410 (US) or +1 8772 632 410 (International) Argentina +54 11 59842168. El evento empezaba a las 8 :30 pm, 6:38 pm recibo un email de Tickemaster que me habian cancelado los tickets imaginense como me puse , llamo a Viagogo y nada lo mismo. These are scammers dressed up as a legit company. Ideally we want to purchase 1. They are a scam! He decided to get low down and dirty and go to Europe where he has been fruading via viagogo. I thought I was purchasing thru Ticketmaster and wasnt aware viagogo was the agent in between. Can I pick up my tickets instead of having them shipped? Do NOT use this site. Due to Covid, the event was postponed two years in a row The concert is in Huntsville, Al in August so there is time to get them to me pls. You can find their Facebook page here: Their customer support email address is: customerservice@orders.viagogo.com. Luckily, based on the previous 72 hours of communication Id had with them, I was concerned I would never see the tickets I bought from Viagogo so I purchased from Ticketmaster. Total BS scam dont use this site. Payment date Wed Aug 24 2022 All events are considered valid unless there has been an official announcement stating the event has been cancelled. They don't value people outside of European or American culture. credit my Visa as they promised, Fri, Sep 9, 6:55 PM (13 hours ago). i bought tickets to see machine head and the concert was cancelled due to the covid-19, I have requested a refund of the 140 I paid ( no small amount of change) I received and email from them saying it was postponed, so I sent them the link to the bands website clearly stating that all venues are cancelled. 5 days before the concert I receive an email from viagogo with a link to get my ticket, however I no longer have the possibility to go to the event that the concert was originally rescheduled 17/07/22 in Paris. After i bought my tickets i then bought flights and hotel for the event. This is equal to the company average rating for salary and benefits. And if youre lucky youll get your refund you just have to be diligent. Also this outfit never had the tickets, since they are a reseller and so me a pair of tickets from another seller who had paid only $125 for the ticket. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they havent even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&Cs say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless. By signing up you are agreeing to receive emails according to our privacy policy. i have contacted you several times via email and phone call but never received any reasonable answer. I reached out to Viagogo to inquire about the concert status and was told on numerous times that the event had been postponed but not cancelled and as such, I was ineligible for a refund. Viagogo has been holding my money since December 2016 and the whole experience has been extremely upsetting and costly. Is this your company? I got sent a link to repurchase the same tickets, so I repurchased them on 29th feb, received a confirmation email for them and then it got cancelled AGAIN! Do not do business with them. How can this happen??? Month four, since I have not received my tickets, I made multiple calls up until a week before the concert. I know people who bought the same tickets through Ticketmaster and they got FULL refunds! Viagogo doesnt actually have the tickets they sell, will then mislead you on the website as to the scarcity of the tickets & charge a horrendous fee for the tickets which sometimes may not exist or not be in the seats you purchased. The companies rep tells me as soon as they find out the concert was cancelled they will refund my money. I have sent the cancellation notice and they have acknowledged they received it. The buyer guarantee is fake they told me they guarantee the seller gets their money. I've emailed them several times and left messages on my account but they stopped replying. This is the biggest scam and fruad ever!!! At the 3rd step, Payment, it asks for credit card details, before it lets you go to the 4th step, Review, where I can enter the voucher code. I bought tickets over a month ago to give as Christmas gift and the purchase was canceled due to the company unable to fulfill the sale. The amount for the tickets I bought through Viagogo was charged twice. 670 . You will be robbed for sure, Reach out to Mrs. Grace. Support team assured me that if seller didn't send the new tickets I was guaranteed by Viagogo and they would provide the tickets. Unfortunatelly I was in hurry when I bought the tickets to Desconcerto. Total piece of S**T of a website!!! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Viagogo Customer Service. They should be banned and all the other reseller leeches..Dont touch with a bargepole. TOTAL SCAM!!! Never again. > biggest selection of tickets for most events Viagogo does claim to guarantee that the tickets they sell are 100% authentic and available or the company will provide replacements of equal or higher value. Answer 11 of 74: My son bought tickets to a 1D concert via Viagogo to take his little sister in October. I emailed AND called them repeatedly when the tickets I purchased on their site didnt show up on the date they said they would (Saturday before the concert). al otro dia ya pasado el evento llamo a Viagogo a reclamar mi devolucion de la compra hecha hace 6 meses y me dicen que las entradas fueron entregadas a tiempos, para que!! I received them and after much persistence they told me that the seller had issued the wrong tickets and they sent me 4 new ones. Ive never had such a horrible experience trying to get a refund for a concert that has been cancelled for months! There are some Viagogo reviews that complained about the delayed shipping since most of them were able to get the tickets on time. I sold two tickets for Rock Im Park festival through their website and once the sale was confirmed the stopped answering to all of my messages, I never got informed about the the buyers address or the next steps and I just never received any money. They take the money and then you can wait months for them to get tickets at horribly inflated prices they but from someone who wants to sell their tickets. They got the required documents, showing the required evidence that I did not get the tickets and where it showed in the account at Ticketmaster, it showed there were no purchases made! Email. Payoneer prepaid card: USD Or speak to me!!! Terrible experience!! Keep in mind, most resale sites today charge anywhere from 20% to 40% service fees (usually hidden until checkout). Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 170th among Tickets sites. I ask for 2 ticket and then at the end of the process they charge me 4. dont have any way to ask for support or change the order, 1 second after the purchase. If you call their CS number (877.263.2410), expect to be on hold indefinitely. I have call a week before the 26th to make sure all is ok, I got a confirmation verbally and by mail that all is ok. on the 27th as I didnt get the ticket I call again, I got an answer that the tickets can even arrived 24hours before the concert. We were sold tickets back in 2020 to see Michael Buble at the Chewton Glen, England, now re-scheduled for tomorrow the 18th July 2022. This is what I saw and ultimately proceeded with. Our customer . dont use Viagogo. If Im even successful, I will only get a portion of my money back due to fees, and about 16 months after I paid for them!!! Supposed to get refund and now they want my credit card information again because they cant deposit refund. I understand that it was back in 2008, so not sure if this was a one-time thing at this scale of customers that it affected, or if this can happen again today.