The following worksheets can be used to provide structure to conflict. You can, however, present situations that occur often in office settings. So let's look at how these rules can be applied to specific workplace conflict situations. workplace-conflict-resolution-role-play-scenarios 2/9 Downloaded from ads.independent.com on November 2, 2022 by guest The rapid rate of change in the workplace and among families often leads to conict and confrontation which can undermine productivity and poison relationships. Let's analyze this situation. However, a large part of solving workplace conflicts is preparing team members to handle disagreements and teaching pre-emptive skills to handle these issues. Message Role-Play, participants are presented with various workplace scenarios and encouraged to formulate assertive messages to initiate a If issues arise during a game, they can work together calming to solve the problem and continue playing. Workplace Conflict Resolution Role Play Scenarios June 2016 Workplace bullying It happens it sucks here s what you May 5th, 2018 - According to Workplace Bullying Institute targets are independent ethical nurturing go to workers whom new employees turn to That was me in a nutshell Case Scenarios for Training with Shelter Staff VAWnet org Role playing. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to . to the three of you. The Choices Ideabook is the one-stop shop for teachers and educators dedicated to their students physical, social, and emotional health. Effective Communication in the Workplace: Certificate Program, Effective Communication in the Workplace: Help and Review, Establishing Team Responsibilities as a Leader, Applying Leadership Skills in the Workplace, MTTC Speech (004): Practice & Study Guide, KPIs & Performance Management for Supervisors, Create an account to start this course today. Evaluate the situation The first step in resolving conflict is assessing the situation. Create an account to start this course today. Conflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004). Write down your response to the following questions before reading the resolution. lessons in math, English, science, history, and more. Conflict resolution resources for the workplace. What do you think would be the results? Step 1. He holds a Bachelors degree in Electronics Engineering and a Masters degree in Information Systems. Mike should first approach Sana directly to see if the issue can be resolved in a respective manner. Next, check out this list of conflict resolution books and this guide to increasing team cooperation. - Definition & Purpose, What Is Psychotherapy? Simply gather in a group, then ask volunteers to share stories. Role play the following conflict examples: You were picked to be the captain of your team, now your good friend isn?t talking to you because he was hoping to be picked to be the captain. Simply make a timeline, then add each relevant event. To unlock this lesson you must be a Study.com Member. Consider the following questions before reading the resolution. Step 2. If you give a mouse a cookie, hes going to ask for a glass of milk. This generalized philosophy is intended to show that management supports open dialogue and encourages staff to discuss differences that arise in the workplace. The role play exercises in this lesson are designed to get your students thinking about conflict and conflict resolution. Further, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations. Also, consider how the other person might view the conflict. Self-efficacy is a persons belief in their capability to complete a specific task successfully (Lunenburg, 2011). What should he say or not say? Then, give participants an issue to debate. Have you ever tried to teach conflict resolution to a group of students? Sample conflict management resolution action plan: Ms. C, RN, receives report on her patients from the charge nurse Ms. S and notices that her assignment is disproportionate to her peer Ms. J. Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. Professional mediators are not connected with the organization in any way and function as independent, impartial, third parties who assist the primary parties through a formal mediation process. Understanding its origin will allow you to sense how the issue came to grow in the first place. What Is Conflict Resolution & Why Is It Important? Emotional awareness: The ability to remain comfortable enough with your emotions to react in a constructive way, even during a perceived attack. This delay in her deliverables makes Mike work under pressure to finish his tasks on time. What did you like and dislike about how the characters handled the conflict? For each action, state whether you agree with his decision or not. In any organization, conflicts, meaning clashes or problems or even fights in this context, can arise between co-workers, subordinates, managers or between employees and stakeholders. Role of the Supervisor in Resolving Conflict in the Workplace. Free Consultation for Workplace Conflict 1. After having read these samples, what different choices or actions could you have done to better resolve that conflict? Crucial Conversations is a New York Times bestseller that provides tools to traverse difficult and important conversations. Demonstrate strategies to prevent, manage, or resolve interpersonal conflicts without harming self or others (NHES 4). flashcard set{{course.flashcardSetCoun > 1 ? Conflict robs individuals and organizations of precious energy. John likes to do things they way they have always been done. Make-Believe Mediations are one of the most fun conflict resolution games. Access this article and hundreds more like it with a subscription to Choices magazine. These stories can function as team conflict resolution exercises. We also looked at a few scenarios involving workplace conflicts, including Simon's interpersonal conflict with Jimmy thanks to Jimmy's tardiness, Sana and Mike's team-to-team conflict thanks to communication problems or lack thereof, and Gigi and Ziara's task-centered conflict involving Gigi disapproving of her manager's way of doing things. In this exercise, one person leads a blindfolded partner using simple statements. Posters should reply so that all team members can see the answers. From the 10 coaching scenarios below, practice at least three within your group of three. Moreover, you will also be able to get both parties to consent to the disagreement that has occurred. A group of students acts out the beginning, improvising the details. Participant Guide, Facilitator Guide & PPT Conflict Resolution Communication Customer Service Selling Skills Negotiation Persuasion Skills Leadership How Do You Solve a Problem like Maria? He is hardworking and always on time at work. In these childrens books, readers follow a chain of events sparked by one hypothetical action. Conflict resolution exercises Conflict Activity: Four Words. How can Gigi determine the answer to this question? {{courseNav.course.mDynamicIntFields.lessonCount}} lessons Make spaces on the board for categories like causes, plans of action, and possible outcomes. Haven't signed into your Scholastic account before? Once it erupts, its hard to control (Bolton, 1986). Life is full of lessons, an ongoing masterclass in the human condition. The dog was sick and you had to take him to the vet. Then, ask other students to answer the following reflection questions: Three friends are used to spending a lot of time together, but recently, two of them have gotten much closer. Students must define the problem, identify the individual (s) causing the problem, and develop several solutions that will allow the team to continue to work well together. This simple, three-step formula for conflict resolution works well for conflicts involving values and intense emotions. Role Play Conict Resolution Scenarios Role-Play Graphic Organizer worksheet; Common Conict Sce-nario cards (optional) Key Skills: Demonstrate strategies to pre- . Learning to resolve conflicts is not easy, and it can take a long time. The Remaining Calm During Conflict II worksheet encourages clients to journal about times when they did and did not remain calm during a workplace conflict. Realistic conflict theory assumes conflict can always be explained by some tangible (like territory, money, prizes) or intangible (like power, prestige, honor) resource that is desired by both groups and is in short supply (Pruitt & Kim, 2004, pp. All it takes is one click! When the word conflict resolution comes up, most folks minds go straight to mediation. In this Assertive Message Role-Play, participants are presented with various workplace scenarios and encouraged to formulate assertive messages to initiate a discussion about the problem at hand. Play a Game - Playing games with peers involves learning to get along and figuring out rules together. Being a great leader is no easy job. Teaching Social Justice: Teen Activism Throughout History, The Teen Campaigning for Comprehensive Sex Ed. Conflict Resolution Role Play Scenarios. This physiological fight-or-flight reactionsaps precious energy. When handled in an unhealthy manner, it can cause irreparable rifts, resentments, and break-ups. to bring your classroom to life, plus invaluable expert guidance that will help make your school a healthier, happier, kinder, more inclusive community. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. Consider following these steps to help you manage conflict in the workplace: 1. Jimmee John should not have been stealing your lunch. These are neutral or impartial managers who provide informal and confidential assistance to staff and management in order to resolve work-related disputes. "These games help establish conflict resolution dynamics in a fun and creative way for children". Is it appropriate for an employee to approach a manager about his or her performance? One of your key responsibilities as a supervisor is to ensure the work environment runs smoothly and that employees work in coordination with one another and free from conflict. These are important questions to consider, and considering them thoughtfully may well lead to improved communication and conflict resolution in your workplace. If you are offering conflict management training, these 5 activities should be useful for you. Create your account. Conflict Resolution Role-Play Cards by Elizabeth Tucker 4 $0.95 PDF Print, cut, and laminate this set of conflict resolution role-play cards. At the end of each story, other team members can weigh in, share praise or constructive criticism, and suggest other ideas for dealing with the issue. The relationship between conflict communication, self-esteem and life satisfaction in university students., Cloke, K. (2011). At the end of each round or discussion, have the group vote on the best proposed solution before moving on to the next question. Ask for . 1. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. The mom goes upstairs and tells him to stop fooling around, and finally he agrees to get ready. Scenario One: Workplace Conflict You are the supervisor in an IT Call centre where two of your staff members have not been getting along due to cultural differences. This process is sometimes used by manufacturing organizations in an effort to avoid a union process. His co-worker Jimmy often comes. Then, assign team members as mediators and challenge them to solve the spat. The. Win as Much as You Can Jimmy got angry and told Simon that their supervisor will never know he was late. While an aggressive communication style may shut down a conversation, assertiveness encourages dialogue. Tags Use this list in conjunction with the Manage Conflict Constructively Facilitation Guide as part of . 3. Adaptability in the Workplace: Strategies & Importance, Defining Workplace Conflict: Types and Perspectives. succeed. Conflict Scenario #3: You are working in a group of five students (you and four others). These scenarios provide different practice scenarios for managers to gain confidence successfully resolving conflict. If you have an odd number of students, you can do one group of three--but this activity works best when the conflict scenarios can be simplified to two distinct sides. All rights reserved. Once the body returns to normal, rational problem-solving skills can resume. But if you do, reinforce the rules of respectful communication, as outlined inThe Dos & Donts of Fighting Fairon p. 15. Role Play Scenarios. The following scenarios show three common workplace conflicts. Once Gigi better understands Ziara's perspective, she can decide if she needs to approach a more senior manager or not. As Office Manager Ruthanna S. explains, "A common issue I've faced in the past is one employee disregarding policy, and it having a ripple effect on multiple employees.". This self-assessment provided by CINERGY can be used to broaden the scope of awareness of ourselves and others, particularly during conflict. Here, you give your students a general theme for the conflict, but you do not tell them how it gets resolved. Increased self-efficacy influences the tasks employees choose to learn and the goals they set for themselves (Lunenburg, 2011, p. 1). Successful conflict resolution skills in the workplace increase confidence, promoting the likelihood of future successes (Lunenburg, 2011). Obviously, Jimmy's behavior at work in unacceptable, but what about Simon's? You now have the ability to preview what students will see when they log in to read any article. All rights reserved. Nurse unit managers can play a key role by effectively managing workplace conflict in the units. Prepare to Act. Tell participants they will have a chance to solve a conflict peacefully, with no violence. According to Folger, Poole, and Stutman (2009), the goal of collaboration is to consider all the important needs of the primary parties and develop a solution that meets these needs. Mediation is a viable option for creating structure to conflict resolution in an unbiased manner. When you give him the milk, hell probably ask you for a straw. Do you think Simon did the right thing? As an indirect result, the children will improve their social skills. Give the role players a specific situation and specific motivations. Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors. As a member, you'll also get unlimited access to over 84,000 Folger, J. P., Poole, M. S., & Stutman, R. K. (2009). Interpersonal conflicts arise due to contrasting ethics, beliefs and values. In almost all cases, human resources need to enter the situation. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. Learning and practicing skills such as effective communication and conflict resolution are essential building blocks for self-efficacy. ACTIVE LISTENING SCENARIO #12 You're talking with a co-worker about the day you had. Self-control is the ability to manage unruly impulses and emotions effectively. Some resources have been incorporated into this blog. 78) describe conflict as perceived divergence of interest, a belief that the parties current aspirations are incompatible.. Just invest tiny time to entrance this on-line notice Workplace Conict Resolution Role Play . She responds to customer queries through phone and email. The third friend gets angry and says they are always ganging up on her. Respond to these questions before reading the following resolution. Trust is a crucial element of team stability and is essential when conflict erupts. transformed into a timeless hard-copy edition. This theory attempts to explain why conflict occurs as humans perpetually strive to acquire perceived needs. Next, construct your own coaching scenario that reflects an information or personal conflict from your experience. Here is our list of the best conflict management games to play at work. He's beginning a new project with a new team. For the sake of variety, you can give teams different prompts. Create your account, 4 chapters | This method provides an opportunity for employees to present their claims to a panel of the organizations senior executives, assuming they will be objective and sympathetic. When students engage in role plays, they have to get into the mindset of people who might be very different from themselves. Get 75% off with our Early-Bird offer (first 100 participants only). Once they let go, ask them to describe to their partner what a relief it is to not be in "pushy" conflict anymore. Problem-solving in relation to conflict resolution is a strategy that pursues alternative solutions that satisfy the needs and goals of the parties involved (Pruitt & Kim, 2004). Employee - woman You can either fill the lists one by one, or invite participants to suggest items one by one. An error occurred trying to load this video. John and Mike work in the same department. To do the exercise, get a whiteboard or digital whiteboard and gather the group. Make a clear and concise outline of the conflict you want your employees to play out. A Role-Play Activity to Teach Conflict Resolution. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. Simon is concerned about Jimmy's job and wants to ensure that he doesn't get fired for not following the company's policy. Some caveats accompany this stage of conflict resolution: Bolton (1986) provides a six-step outline for collaboration when the issue is more about needs than emotions. How might you feel? If you've acted in a way that is . workload of the five employees has been divided up. - Definition, Types & Approaches, Individual Therapy: Psychodynamic, Cognitive & Behavioral, Therapeutic Approaches in Psychology: Definition & Concept, Theories of Brief Counseling and Therapy: Goals & Techniques, Client Information & Massage Therapy: Collection & Interpretation, Walk & Talk Therapy: Definition & Purpose, What Is a Veteran? Ask if there are any questions. If you have, then you understand that it is no simple feat! Ask two people to stand in front of each other with feet hip-width. Interpersonal skills such as conflict resolution extend beyond social circles, affecting the workplace and illuminating lessons yet to be learned. The Remaining Calm During Conflict I worksheet helps clients walk through conflict, providing tips on how to perceive conflict and deal with emotional reactions. Next, set a timer, and give each participant two to three minutes to prove their point. The post is helpful for many working people as scaling down such nasty situations is the best course of action. Consider whether the situation is a conflict that needs addressing. If a conflict gets stuck without resolution, you may ask new volunteers to try it, or open the scenario for a group discussion. He should include the tension between the two men and seek future actions to reduce it. Response 1 No, you are not. 2 Role Play Conict Resolution Scenarios 2-11-2022 work slow-down which in turn casts the supervisor in a bad light. As trust builds, the duo can be instructed to speed up, slow down, or attempt to lead with silence. Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. What would be some other possible resolutions to a similar conflict. The goal of listening in this manner is to understand the content of the other persons ideas or contributions, what it means for them, and their feelings about it. Subjects: Character Education, Classroom Community, Life Skills During the date, you run into your teammate, who starts flirting with your crush right in front of you. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? What would you do if two teammates refused to speak to each other and used you as an in between? The role plays in this section work a little differently. responsible for the tasks that the boss has just assigned. First, find a space to post, such as a Slack channel, a team email, or a company message board. Try not to be discouraged; instead, think of it as your next life lesson waiting to be discovered. A family keeps fighting because the parents feel that their son or daughter is not trying his or her best to achieve good grades. Five of your fellow employees have just been let go. between two other employees. 4. Now, he has a baseball-sized lump on his noggin. Discrimination. Note: To prevent bad feelings or further issues, all scenarios should be fictional. To reap the benefits of resolving conflict, certain helpful skills must be applied, and there are many conflict resolution skills that are effective for the workplace. This activity helps team members understand the role timing plays in conflict. Three friends accuse one of their classmates of stealing money, candy, and school supplies from them. When the manager shows up at the day . Dizzy Debates are perspective exercises. Conflicts result in poor productivity, attrition or even violence at a workplace. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. If you have an odd number of students, you can do one group of three--but this activity works best when the conflict scenarios can be simplified to two distinct sides. The guide focuses on how to handle conflict at an early, informal stage - before issues escalate into serious disputes that require the use of formal procedures. According to Dr. Gary Namie [], The Centers for Disease Control and Prevention (2020) estimate that US employers lose $36.4 billion a year due to missed days of work. Mike and Sana must work together, but how should he deal with Sana's faults? Task Conflict Components, Types & Examples | What is Task Conflict? The website Online Master of Legal Studies includes a wealth of Free Tools and Resources for Conflict Resolution. Simon needs to allow Jimmy to share his reasons for coming late to work quite often. You can also discuss the situations with colleagues to broaden your point of view and options. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. When you use role plays for conflict resolution, it is important to make the scenes you work with realistic and relevant to your students' experiences. Scenario 1: Communication differences Andrew works for a respected engineering firm as an engineer. Enrolling in a course lets you earn progress by passing quizzes and exams. Luckily, rage rooms are all the rage these days. Its like a teacher waved a magic wand and did the work for me. Prepare to Act. The wide variety of resources include a Cost of Conflict Calculator and tools to enhance cross-cultural communication. Imagine you are Gigi. Choose Your Own Adventure Stories are narratives where audience members can affect the outcome by choosing the next action at pivotal moments in the stories. Have students count off 1-2, 1-2. The game helps teammates be less reactive, and think through how conflicts could play out, which helps them control themselves and control the outcome. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Pass out the ROLE-PLAY GRAPHIC ORGANIZER worksheet and encourage students to follow the instructions to complete it as a pair. This is probably the most complete, and beneficial articles I have read about conflict resolution in a long while. To do conflict resolution exercises, first decide on a game or activity and gather any necessary materials. 2829). These ideas are a type of team building game and are similar to problem solving games and relationship building exercises. Conflict divides. Dealing with emotions first will help reduce emotional arousal and stress.