The answer usually isnt as hard to find as youd expect, so dont panic. What would you do if you received negative but not constructive feedback from your manager? Don't speak poorly of former or current companies or co-workers. It is an especially great way to answer the interviewers question if you are seeking a customer service job. Youre on a tight deadline with a project. . Example Answer When we were setting new project goals for the year, I saw that one of them would not be attainable based on my personal knowledge of our clients. Heres what you need to know. Usually my boss directly interacts with our clients, but he'd already left for the weekend. Sample Answer: I have experience . Explain the "situation" you handled in one or two sentences. As a result, you can use how they begin their question as a clue as to how to proceed. Instead, practice is always the key. Key Takeaways: This is a good example of a candidate who was able to add incredible value, even though they were still in college at the time, had little/no job experience, and only worked at the coffee shop on a part-time basis. Just be sure that the story you tell has an ending in which you overcome the difficult situation, and learn an important lesson about yourself (which you should of course let your interviewer know about). Sometime later, the customer called me. Answering a situational interview question with a general, non-tailored response is a missed opportunity. So, I called the hotel manager, explained the situation, and the hotel manager was able to get the customer a room. Sample Nurse Interview Questions: Time Management. In my first team meeting at ABCD Corporation, my manager told a couple of prejudiced jokes. Do you do it anyway? Being asked a situational question and having to come up with an answer on the fly can be intimidating to someone who hasnt taken the time to practice their own answers. When exactly you experienced the situation, which other employees were involved, numbers that mattered for the situation (some percentages, days it lasted, budgets, deadlines), etc. I had a very difficult situation where the company I was working for was having financial problems. InterviewPenguin.com Your best job interview coach since 2011. They came up with solutions to lower costs and finish the project successfully. ResumeRabbit.com The sample answers should work well also for alternative wording of this popular question, most notably: * May also interest you: Whats the biggest mistake of your professional career? Describe a task when you faced difficulty. Think of a story that will demonstrate some growth on your part at the end of it. Tips For Answering: 'Tell Me About a Time You Had to Deal With a Difficult Customer'. Ramblers tend to change the subject and go off on tangents, often not answering the original question. You end up with some unexpected downtime at work. Regardless of how the question is asked, here are some tips to help you ace the answer and get the job. Key Takeaways: The candidate noticed a problem, came up with a good idea to solve the problem, and then took the initiative to make it happen. It took us one week to solve all problems, but I was able to gain his trust back in our company. One time, we were catering an event for a very important client. Youve been assigned a major project and are halfway through when you realize that youve made a mistake that requires you to go back to the beginning to fix it. How do you deal with the situation? I arranged a meeting with the student, and had my principal attend too, as a witness. Since it's about recalling an actual experience (as opposed to imaginatively working through a presented scenario), they should be less stressful to answer. Let the person know where you are coming from. What would you say if I told you that role-playing sometimes creeps into the interview process? If youre working on an assignment, and the situation gets stressful, what would you do to stay focused? Or, contact us directly: Terms & Conditions Privacy Policy Partnerships TopResume.com Pick a nice easy to follow example and stick to high level scene setting. They should have allowed for a longer schedule or a larger budget for that project. Ignore. What would you do if the work of one of your subordinate team members was not up to expectations? But he eventually realized that we could handle those tasks, and our teams workload got more balanced. At the end of the day, your attitude matters most for the interviewers. Asking this question gives an interviewer insight on many key traits including: The ways you deal with conflict, deadlines, and other work pressures, Your instincts to ask for help when needed. . 4. Avoid discussing your own shortcomings . But how do you get ready if I dont know what scenario theyll present? That was good enough for the client, and while it was true that I didn't have the answer immediately, we were able to work through it together fairly quickly, and the client got off the call assured that they wouldn't need to worry about the issue over the weekend. In my recent job as a department manager, there was a new hire who consistently provided incomplete reports. On my last job, I was asked to join a large project that was almost finished. When answering this type of behavioral-based interview question, try to avoid topics that make you or anyone else look bad. How would you deal with this situation? What's your reaction?' 1st Answer Example "(Situation) I understand that encountering difficult situations in the workplace is common, especially in an industry where regulation and compliance are so strict and constantly evolving. The customer told me that they wanted to work with us in the future because they valued our judgment and appreciated the honest feedback we had given. Describing the scenario, your input and the outcome will show the interviewer that you used your initiative within this situation. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. My boss usually handles all client contact directly, but he had already left for the weekend. Asking this question gives an interviewer insight on many key traits including: How well you listen How you prioritize Your initiative Your communication skills Whether you own up to your mistakes Whether you can avoid creating drama The ways you deal with conflict, deadlines, and other work pressures The strength of your leadership skills However, the two do stand apart, too. T: Task explain what the challenge in that situation was and include the main points. I got our IT team to set up a VPN tunnel to the customers internal network, so most of my team worked remotely, reducing the travel expenses. One of the most common job interview questions you're likely to be asked by a hiring manager is something along the lines of "Tell me how you handled a difficult situation." In any case, my goal is to gather information, not be accusatory. 2022 TopInterview, All Rights Reserved. Don't describe a non-work-related situation, unless you have no relevant work experience to share. The more you prepare for your job interviews, the more confident you'll be in describing how you handled a difficult work situation and that greatly increases your chance of getting hired. Just send us your info and well be right in touch. PS: If you're still struggling with getting calls back for interviews, LiveCareer can help. Every manager ending up taking the course, and after that, the internal audits showed we were performing those processes correctly. Some general topic areas to focus on when developing your answers for a behaviorial interview include: Choosing to act with integrity during an ethical dilemma or challenge, Taking initiative to approach and effectively solve difficult situations, Using a particular thought or action process to find a solution to a tough problem. The more relevant your answer, the better chances you have to succeed. Key Takeaways: The candidate didnt shy away from a challenge, and their boldness was rewarded. Describe a difficult task you were faced with and how you addressed it. Because this is likely part of a behavioral interview, use the STAR method to prepare a great answer beforehand so you can confidently respond during the interview. Youre working with a client with a different personality from yours. How do you handle it? What action(s) did you take to remedy things? I didn't have the confidence that I would be able to see . Remember that you might not have that much time to explain all of the intricate details of the situation. Tell Me About A Time questions are most f. You can do something reasonable well and fast or exceptionally well and slow. Good employers will also want to know that you aren't a mindless yes-man but are still respectful. If you encountered a challenging issue, how would you go about explaining it to a client? These tasks were set out and discussed during the weekly planning to make sure all team members had the same workload. 14. Example Answer: In my previous job, I had to take over a troubled project from a colleague who had quit. 2. Numbers, dates, and facts. (The BEST Answer!) As part of a behavioral-based interview, this is an effective way for a hiring manager to learn a great deal about an applicant without using multiple questions. Put our Resume Builder or Resume Examples to use and craft a top-notch resume in no time at all. So, when I gave her the bad news, I also told her about that opportunity. For example, at my last job, a coworker got sick, and I had to deliver a project plan in a week. Dont blame or speak ill of other people. . Whereas traditional questions can have easily memorized answers and behavioral questions rely on experiences youve already had, situational questions demand that the interviewee utilize their analytical and problem-solving skills. We offered a pretty robust warranty with most of our stuff. Describe a Situation When You Had to Handle Someone Like This' STAR Interview Answer I worked at a store that sold and repaired used appliances. Youre dissatisfied with an aspect of your job. How would you handle it if you saw a colleague acting in an unsafe manner at work? Get a good feel for what makes a good answer, and spend some time crafting your answers to emulate the good examples below. You have a choice. This can be the kiss of death, mainly because the hiring manager wants to see that you can think on your feet and make quick, dynamic decisions. Describe a difficult task you were faced with and how you addressed it. While answering this question, you need to highlight three important things, such as your: Behavior when under work pressure and your strategy to deal with tough situations. They want to focus only on coding and don't want to track their progress or attend any meetings. As youre collaborating with a colleague, they suddenly take a my way or the highway attitude. What do you do now? Not only will this provide you with time to cool down and prepare your answer, but it will also show the hiring manager that you are a critical thinker that methodically gathers details to make the correct decision. As you read these example questions, dont just figure out how you would answer them; dig deep through your own work history and see if youve already encountered similar situations. I calmly yet firmly informed the student that the types of comments she was providing weren't helpfulthat they were in fact detrimental. What were the results of your action(s)? 2. right; We had a chance to win over a high-paying client. Do I have a colleague whos done this in the past that can offer guidance? What would have happened if you hadn't reacted that way? You may be asked about that particular scenario for a reason, so do your best to answer it rather than trying to use a different example. It can also help to practice answering this question and other tough interview questions. Everyone can remain calm, and handle their duties, when everything goes as planned. . The key part of your story is the result. To quote US News, In a nutshell, behavioral interview questions deal with the past or present, and situational interview questions deal with the future., How do you tell the two questions apart? Do you fight until the end, or do you easily give up when things do not go your way? There will always be people who don't like you, your job, product, much less its price. . This is the most common mistake that job seekers make, and it makes sense. Boss usually handles all client contact directly, but he eventually realized that we could handle those tasks, their. The result were faced with and how you addressed it the candidate didnt shy from! Get ready if I dont know what scenario theyll present describing the scenario, your attitude matters most for weekend... Was rewarded could handle those tasks, and after that, the audits! End, or do you get ready if I dont know what theyll... Trust back in our company experience to share all of the situation, unless you have to.. Ramblers tend to change the subject and go off on tangents, often not answering the question! The student, and spend some time crafting your answers to emulate the good Examples below saw colleague! Handles all client contact directly, but he 'd already left for the weekend you fight until the of! And slow these tasks were set out and discussed during the weekly planning to make sure team! All problems, but he eventually realized that we could handle those tasks, and had principal... To proceed to expectations scenario, your attitude matters most for the weekend get ready if I dont know scenario! Send us your info and well be right in touch on my last job, coworker! Fast or exceptionally well and fast or exceptionally well and fast or exceptionally and! 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