Backed by optional 24/7 professional monitoring for fast police dispatch. You'll get professional monitoring along with video recording with this plan for an unlimited number of cameras. Received message recording shut down due to critical battery low. I like that it definitely increases the sensitivity when set to "all motion", but I don't like that it makes it record outside of the set activity zones. Are yours on battery? The software is up to date fyi and my street is not a busy one. @Woowee_oowee the Captain has some excellent advice. >>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. Disarming your SimpliSafe system. Good luck. I got up at 6:30 am and removed the battery from it. Heavy rain? ive tried to change settings to no avail this has happened severall times i'm tired of pulling the battery! 0. Also, most of the time the camera records these 3-minute videos, these videos do not upload, so there is nothing for me to see. Camera Recording Plan - $9.99. You can do that by pressing the button in the back of the Outdoor Camera for 16 seconds. The two SimpliSafe outdoor cameras I have installed recorded nothing overnight, but they recorded me and the FedEx guy just fine in the same place yesterday evening. Maybe that is a sign of low battery. If you get a chance, please post your outcome here so we can all learn. I have a new update on this issue. @Woowee_oowee I have two outdoor cameras, both using the AC adapter so I don't worry about climbing ladders to swap batteries. Snowing? After rebooting seems to be OK. @tls What was the weather doing at the time? It is extremely annoying to have the spotlight switch on every few seconds while relaxing on the patio with the alarm off. Every 7 minutes it would trigger. The audio quality is good, and recordings can be easily accessed and played back. Want to stay connected without any downtime for charging? Both of my cameras have the SS AC adapters, very well built and designed, and work as expected. I want to get 6 SimpliSafe Wireless Outdoor Security Cameras, plus 4 SimpliCam indoor cameras, for a total of 10 cameras. I had it set for low motion detection and only the area immediately in front of the camera (i.e. That may reduce these incorrect triggers significantly. When you release, the camera can be set up again like new from the SimpliSafe app. The SimpliSafe system has two-way audio on all of its cameras. Ive already called Simplisafe a couple of times about it. @halestroy so you've already tried simply power cycling the camera by taking out the battery, and reinserting. But during the daytime, records every car that passes. I've had both of my outdoor cameras do the exact same thing. If I turn notifications off for a while and then back on, it will stop. I just replaced with fully charged battery less than a week ago. You can do that by pressing the button in the back of the Outdoor Camera for 16 seconds. We've made this change to improve customer privacy, as well as to decrease the number of events your system captures each daymaking it easier for you to see events and recordings of what matters the most! Press and hold the reset button for about 20 seconds. From their support article, found by googling "reset simplisafe outdoor camera" without the quotes: You can also try hard-resetting your camera by pressing and holding the button for three seconds. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located. Maybe outdoor lamps or vents? The SimpliSafe Wireless Outdoor Security Camera is 100% wireless and battery operated, with a charge that can last up to 3 - 6 months (depending on usage). Camera firmware updates are pushed to your device automatically. Unlimited Camera Recording. not the street). No recording of the criminal. I turned off detect monition, but it still kept recording throughout out the night. It appears to be working normally. The same trick doesn't work for outdoor camera though. What you need to know Mine rarely now record in error but it took some "tweaking" to get them there. I took the battery out and put it back in to force a "reboot" of the camera. The Outdoor Camera is designed to keep recording for as long as there's motion in the scene - so it might have been triggered by something thatlooks like a human to the AI. SS should stop selling the cameras, when they know there's a built-in problem with them! It will record every three minutes exactly. There's no need to take action, other than to make sure that your camera is connected with a strong signal. Unfortunately I am seeing the exact same issue, recording every other minutes, no video whatsoever! Discussions around our indoor camera, also known as the SimpliCam, happen here. Outdoor Camera Firmware 1.9 is currently rolling out gradually to all units, and it includes updates that may resolve some cases here. So in response to customer feedback we've made a few changes to the way SimpliSafe cameras record events. I would also add that the Outdoor Camera does use a built-in Motion Sensor that works like the one we have for the main system; that is, it works by detecting sources of heat that are moving around in the scene. The Simpli cam is designed to be used indoors. The Outdoor Camera does capture motion events, but you'll also have the ability to view the live stream of it from the SimpliSafe mobile or web app. With 1080p HD resolution, it can zoom in up to 8x, so you can see details like license plates and faces from up to 15 feet away. Though it is especially concerning that you're still getting triggers even when the camera is facing a wall, so there couldn't possibly be any actual triggers. This SimpliSafe camera operating temperature is -4F to 114F, too, as long as you're using the SimpliSafe Outdoor Camera Kit. @davey_d my camera shows V99.99. Now, though, there's an outdoor camera option that offers a lot of the same features as the SimpliCam, but rugged enough to live outdoors. Edit: talking about the outdoor camera obviously. It is 3.1 inches wide and 2.9 inches long and uses embedded magnets to secure it to a round metal mounting ball, similar to the mounting mechanism used by the Arlo Pro series cameras. @captain11 I can only speak for myself, but I have seen no updates for the SimpliSafe outdoor camera. The company now offers just one, for $9.99 a month. SimpliSafe cameras use event-based recording - Both the SimpliCam, SimpliSafe Wireless Outdoor Security Camera, and the Video Doorbell Pro record short clips of video when they sense motion and then store that footage in the cloud (as long as you have a video recording plan). Here goes: Google WIFI, AT&T Internet, 80 down, 20 up. Nothing blowing in the wind. Being at home doesn't mean that your security system has to take a break. When you release, it should reboot, and you can install it again from the app like a new camera. Again, all else fails, call to troubleshoot. I already have the motion set to medium, and people only, and still, it was recording. If no, the camera connection to your WIFI is amiss and probably not properly registered. SimpliSafe also offers professional monitoring for its security system customers with an interactive monitoring plan that allows you to monitor your SimpliSafe video doorbell camera using your security system. No luck. The new SimpliSafe Wireless outdoor security camera is a great option for protecting the outside of your home. Confirm or cancel alarms in seconds with Alarm Texts. Thanks so much! You can check in the Camera Settings page. If still an issue call support. I took the battery out and put it back in to force a "reboot" of the camera. I have two and they work fine. I do, some don't, that's the way it works. Ive adjusted motion to almost nothing, switch the night vision and even took it down face in a corner with nothing going on. Mine does exactly the same thing. This has worked fine for several days but this morning I started receiving continuous notifications every minute. For me, this is only a nighttime issue. Camera Detected Motion. SS is letting their reputation spiral down and the company deserves all negative comments and ratings. StudioBucatini . Phones and Tablets are of unknown condition and may have Unknown Carrier, May be Locked, or have an unknown password. Hm, okay. But it could also be a problem with the firmware itself. This is a great feature for those looking to keep a record of what is happening in their home or office. Discussions around our indoor camera, also known as the SimpliCam, happen here. SimpliSafe used to offer the flexibility of several different cloud recording plans. If you have set activity zones, than you must be connected. The Outdoor and Indoor Cameras of this system do need an internet Wi-Fi connection to work; however, the rest of the system DOES NOT need Wi-Fi to function. We designed our doorbell to work flawlessly in any type of home old or new. Now, last night, one of my cameras was going off every three minutes. Last night I received over 170 notifications over a nine hour period. Discussions around our indoor camera, also known as the SimpliCam, happen here. And also depending on the angle, it might be having trouble discerning 'people' shapes. I hardly ever get drop outs either from the Internet connection or WiFi. $178.64$178.64. It does not sound like your camera is behaving correctly. About 20 per hour. O. ollie_s. Though it is especially concerning that you're still getting triggers even when the camera is facing a wall, so there couldn't possibly be any actual triggers. Next, the sensitivity setting. Unless your cameras are easy to get to and you have nice weather year round, I do suggest the AC adapter or solar panel options. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi and start the stream. Ive only had them installed for two weeks and there are constant issues. What version of the firmware do you have? More updates are of course on the way. I am having the same issue where if there is a motion at night, it records it and then starts recording every 3 minutes and sometimes it lasts till the morning. It also doesn't record/register movement to people walking on the sidewalks either in the daytime or at night. Score Details. @bradmillerpe I suggest you call support and see if they can find a cause, or at least replace it. Depends on lighting conditions, tree limbs in the wind moving etc. Again, all else fails, call to troubleshoot. Nothing should have triggered them. SS sent me a replacement camera 6 weeks ago for this 3 minute problem. Not to mention the lower battery life. @utisme Camera firmware updates are pushed to your device automatically. the two way communication is fine up to the point that the camera sends a FIN,ACK then the Simplisafe internet server responds with a FIN,ACK and then I see the message from Simplisafe that my camera . Its probably a software issue. The outdoor cam costs $169.99, which for an outdoor camera is a great price. Is this supposed to happen with the "all motion" setting? MSRP $170.00. This camera is pretty much rubbish. Our engineering team is aware, and is working on a fix - targeting the next firmware update. Base station has latest update. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. It does not sound like your camera is behaving correctly. Its been 2 weeks and i have not ever seen it decor anything, even with me working in my yard. It's an incredible piece of technology that's engineered to work with our. But it could also be a problem with the firmware itself. Additionally, the SimpliSafe outdoor camera can withstand extreme temperatures from -4F to 122F and is IP65-rated, offering dust and water resistance. Do SimpliSafe outdoor cameras have audio? You can learn more in our SimpliCam review. In the meantime, we suggest (if you haven't already) setting your Outdoor Camera to People Only Mode. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. While both are now on AC, my first one had the battery for several weeks and it lasted through that fine. In early April 2022 there was a system update, but Ive not seen a camera update. I had to change out both of the camera batteries at that time, because they depleted themselves taking phantom videos of absolutely nothing. SimpliSafe does not currently Continue reading Can SimpliSafe Cameras . April 7th) and it keeps "detecting motion" every few minutes or so. @tls Happened to me. The two SimpliSafe outdoor cameras I have installed recorded nothing overnight, but they recorded me and the FedEx guy just fine in the same place yesterday evening. You can do that by pressing and holding the button in the back for 16 seconds. If it is connected, your outdoor cam should pick up activity (someone walking by for example) up to 30 feet. Camera recordings will still be triggered from other actions on your SimpliSafe system, including: If you have any questions or concerns about these updates, please contact customer support. This item: SimpliSafe Wireless Outdoor Security Camera. Built to work in snow or rain and from -4F to 122F. >>however, if motion detection is off, will it still record when in away mode?? Im having the same problem. I put in a fresh battery and it all stopped. Unlike system updates, camera updates are all silent and automatic, so you may not notice that they've been applied. If I am at home I can power cycle it and it stops doing it but it is not possible if I am away on holiday for example. Ive mentioned in many comments that I only have this issue at night. This is new, it use to work. The camera will need to be close enough to your home to connect to the WiFi network. The battery was drained overnight since it kept detecting ghost motions. SimpliSafe Wireless Outdoor Camera. Keep watch day and night with the SimpliSafe wireless outdoor security camera. SS needs to fix this. It's battery was 43% a couple of weeks ago when the percentage part worked. Additional comment actions. I had this a few times during heavy rains, https://community.simplisafe.com/conversations/wireless-outdoor-security-camera/getting-continuous-notifications-from-outdoor-camera-when-no-motion-activity/61dde3f2f0f05706cf714b02. SimpliSafe Video Doorbell Pro: Affordable but . Have you already power cycled the camera by taking out the battery and reinserting? @captain11 What a lame question. Cameras are set to normal sensitivity, people only, the person must have walked across the field of view, connectivity tested this morning, and it is . So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. If yes, no connectivity issue. This SimpliSafe outdoor camera seems to be garbage. There's no need to take action, other than to make sure that your camera is connected with a strong signal. 0. If your camera is already on 1.9, and you're still seeing this issue, please let us know here. When you release, it should reboot, and you can install it again from the app like a new camera. There have been two so far this year. I like the new camera and the privacy shutter however there are two big flaws: 1. . I'll relay to our engineering team for further investigation. @davey_d How do we download this update to the camera? Our #SimpliSafe #Outdoor #homesecurity camera is insta. Highly recommend you use the AC adapter or the solar panel. My indoor camera does not have any issues hardly ever. SimpliSafe offers a variety of outdoor cameras, so you can choose the one that fits your needs. Let me know if you have any other questions, or need further assistance. So I charged and replaced battery again but camera still saying need to recharge battery. And you'll receive motion alerts, view pre-recorded clips, and harness all of this camera's features if you sign up for a cloud video subscription. The SimpliSafe outdoor camera won't blow your mind with features, but it does offer some necessary functions. What version of the firmware do you have? If you do call, please post your outcome here. . Read on to find out what those changes are and how they affect your system. But it could also be a problem with the firmware itself. Item Description: Translate description Simplisafe Outdoor Camera Home Security System (873758) (All Computers and Electronics are untested and sold AS-IS. A power cycle might bring it back to normal. We'll be happy to help! Im tired of deleting dozens of 3 minute clips every morning. How about a hard reset? If you call support, they should ask for you to download some clips and to send them or upload them where they can review. Drives and operating systems may have been wiped or removed and passwords are unknown. I took packet traces from the WAP and when the camera disconnects from the Simplisafe internet server it is the camera sending the disconnect. $29.99$29.99. Also, with one unit doing this, it could be defective, where SS will replace it at no charge under the 3 year warranty. But also, an update has been rolled out recently with some performance improvements that might help. It works much better. Outdoor camera not recording videos Got my SS system in Nov. 2021. A camera mounted on the house right under the gutter in Chicagoland is not a formula for success with the wind chill today at a balmy -2! @sugakuga Okay, your opinion, but there can still be differences on how it performs when the power sources are different. (I have a friend who clicked on those grid boxes where he wanted the camera to cover, which is the exact opposite on how it works. For example, there isn't actually a SimpliSafe outdoor camera. I have already reported this issue to our dev team, but we'll send it up again to let them know it's still happening. The shortest duration you can choose is 30 seconds and the longest is eight minutes. It features two WiFi antennas to ensure a strong connection with your router so you never miss a beat. Computers may be missing parts. . From there, you can select a new duration in 30-second increments. Rugged and Rechargeable The SimpliSafe wireless outdoor camera features a white cylindrical housing with an IP65 rating to protect the camera from water and dust. Where do you put the SimpliSafe outdoor camera? Maybe outdoor lamps or vents? This process can take up to 10 seconds. @jaimelogeman Let's try to determine what is different with our cameras. You guys need to update your camera system or something. But it should have stopped when you disabled the Motion Sensing in the app. Welcome to the community! The video footage is limited to short clips recorded when motion is detected. @peterjlee87 thanks for reporting. It's especially useful if your camera watches over high traffic areas, like a busy street. So yes, when the shutter is set to closed in Home Mode, it should not be initiating recordings from motion. There isn't any wind today. I disable motion detect, but it still kept recording. Dont release the reset button until the cameras LED lights appear. Today at SafeHome.org, we're bringing you an original clip shared by ourSecurity Camera Expert, Jaime. Here's what you can expect from it: HD (1080p) video; . I can't see anything outside that would activate it. In the world of home security, outdoor monitoring can be just as important as indoor security. SimpliSafe Camera (1080p) - Compatible with SimpliSafe Home Security System - Latest Gen 1,338. . SimpliSafe cameras are high-quality and get the job done, but there aren't many choices. I would actually recommend that you reset that camera by holding down the button on the top for 16 seconds. What was the weather like? That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting. SimpliSafe Extra Outdoor Camera Battery Pack. You can do that by either pressing the button in the back for 16 seconds, or removing the camera from your Base Station and re-adding (both ways force the camera back into Setup Mode). It's everything you need to keep your home and family safe. SimpliSafe Essentials Kit With this camera, you'll need at least a SimpliSafe base station to set up and view the camera's live feed any time on your phone via the SimpliSafe app. I deleted it from my home base and app, thinking it would be easy to re-setup. The camera needs to be close to the house to use the internet. So annoying and frustrating! I couldn't stop it from recording every three minutes. Now this could be big: Both are on AC power. I still get occasional phantom notifications and sometimes it does not alert at all when someone walks right by it. Still went off every three minutes, despite turning off the motion detection. @davey_d Do we have to wait on the new firmware or is there a process to get it quicker. Mine are both set on medium, not high. @captain11 Clear night, no rain, no wind, temperature about 24 degrees F, camera connected to solar panel. You can check in the Camera Settings page. SimpliSafe cameras record for 10 seconds if motion is detected, and if movement keeps happening, the cameras will continue to record after 10 seconds. That's a little odd. Theres got to be a bug. Started at 3:00 am, getting notification every 3 minutes. From a spec standpoint, the SimpliSafe Outdoor Camera covers most of the bases, although it depends on a connection to a third-generation SimpliSafe base station and keypad and cannot. I have 2 outdoor cams and don't have this behavior, and work as expected. Entry Delay (After entering your home while the system is alarmed) Power Restored. @tammied13 sorry to hear about this. SimpliSafe has an outdoor kit that consists of SimpliCam, which can be installed and used outdoors. If you click on a grid box, that is excluded from executing a motion being seen to stop recording. Is there anything else to try or is the camera defective? In a different comment, you asked about updates to the cameras. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located. For me, if its beyond the sidewalk next to the street, don't care, so they are excluded. @davey_d are there any plans to tie this to the alarm state? Like maybe a flag waving in the wind. SimpliSafe Entry Sensor (Pack of 4) - Window and Door Protection - Compatible with The SimpliSafe Home Security System - Latest Gen. $49.99$49.99. There are a lot of questions to ask, many causes which is why best to call support. I had solar panels connected, so the batteries were fully charged. I actually think it's more than a little deceptive of Simplisafe to offer an outdoor camera kit for their indoor camera because it suggests the indoor camera can function as . Nonetheless, SimpliSafe is a solid choice for homeowners and renters alike thanks to lack of monthly fees and . The company just started offering an outdoor outfit for its indoor camera. But you can see what version your camera is currently on in the app, in the Camera Settings section. Now, the replacement camera has started doing the same thing. Cameras make a recording when the system is armed or disarmed regardless of the privacy shutter settings. A few questions, but at this point let me jump to the end and recommend a call support to trouble shoot. Your SimpliSafe camera should be able to detect motion after youve completed the factory reset. So you mention that you've already taken out the battery to shut it down. How can I get V19? I would open up the timeline video and it would be black with lettering saying video not captured. the Captain has some excellent advice. @folivertx I'm not sure you're seeing the exact same issue, since it sounds like the original poster is definitely still getting recordings. I viewed every single video and there was nothing in them other than my yard. Interactive plan: $24.99/month- This is the plan you'll need if you plan to use any video in your home security system with SimpliSafe. [24/7 Recording] 1080P Wireless Home Security Camera System, 4 x 2MP Outdoor Bullet Cameras + 8CH NVR, CCTV Camera Set for Smart Motion Detection, Plug & Play, Remote Control, IP66 Waterproof . April 2022 there was a system update, but ive not seen a update! Home security system ( 873758 ) ( all Computers and Electronics are and... This supposed to happen with the `` all motion '' setting have 2 outdoor cams do. Ss is letting their reputation spiral down and the company just started offering an outdoor camera won & # ;. S an incredible piece of technology that & # x27 ; re bringing you an original clip shared by camera... This 3 minute clips every morning supposed to happen with the alarm state all else fails, call troubleshoot! All negative comments and ratings is detected it will stop: Translate Description outdoor! 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