The following day the park was just as filthy. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. The splash zone was good for the youngest. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. We cant wait to go back. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. This is customer service at its best. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. We got our wristbands and proceeded to the pool area. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Please view our terms and conditionsfor detailed information on our cancellation policy. In those locations, all guests, ages 5 and older, are required to wear a face covering. Visit Website. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Due to covid they only clean upon request which was fine with us. Check the Customer Service page for driving directions. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Let your imagination soar and design an experience you know they'll love. The grand opening date is set for Thursday, Sept. 17. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. The policy is effective as . Use one to reward your favorite people. 2023 CBS Broadcasting Inc. All Rights Reserved. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. What can I do if someone gets sick before we arrive? All rights reserved (About Us). Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Tripadvisor performs checks on reviews. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. Why not buy 3? We have gone several times over the years with a variety of ages. she said. Is there a need for sunscreen? The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. Am I able to charge things back to my room? Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. She cancelled the reservation and issued my refund. The majority of our water park is indoors. Will my suite be pre-assigned prior to my stay? Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Checks cannot be used as a form of payment at the lodge, only for a deposit. One charge was legitimate. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. We have specially trained chefs that can offer a variety of special items for your family to enjoy. Diaper wearing guests are asked to wear a protective swim diaper. Can my child use the water park if they wear diapers? However, you are welcome to play in the water park as early as 1 p.m. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. For information on water park hours, please view our Indoor Water Parkpage. Are there any water park restrictions if I am pregnant? On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. We recently went to GWL for a mini family getaway-- and it was our first experience. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. You may observe some of their regular drills performed during operation, which provides real-life practice. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Trash, food and feces all over the ground. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Besides us I counted less than 10 guests wearing masks for the two days we were there. Where can I find directions to the resort? I booked a stay over 60 days in advance as part of a running promotion. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). What is the minimum age requirement to confirm a reservation? 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. We had bags with our swimsuits and flips, etc. It can only be purchased at the time of booking. By providing us with information about your needs the Culinary Department can assist with your dining options. Pool chairs are available on a first come, first serve basis throughout the water park. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. We love this place! Cookie Settings/Do Not Sell My Personal Information. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. My kids LOVED IT. The kids had a fun, albeit an expensive weekend ($600+/night). She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. He brings real fun and joy every time. Not sure what to bring? There are also lockers available in the water park for guest use. "We were, like, 'We need something with water.'". Yes, the water park is kind of a dystopian nightmare. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). Are self-service laundry facilities available in the resort? Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Resort officials say they will offer full refunds to all guests. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. I have so many great memories of this place with my daughter over the years. At this time we offer deals on rooms. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . The resort was supposed to re-open 3/22 (after being closed due to covid). The water park was filthy Friday evening. Are the waterslides wheelchair accessible? It refunded many customers, but some fell through the cracks. This is customer service at its best. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. We will definitely return as our children truly enjoyed it. Can I get it back? We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. No problem! We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Purchase your Day Pass here. Larger items, such as luggage, will need to be kept in your room or vehicle. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. I called customer service to change our reservation to the Sandusky locationand NO DEAL. A cleaning fee may be applied if this policy is not followed. Gross.- Staff was very friendly. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Casts are allowed in the water park. Both were great and service was good. There is a nominal fee for each long distance call. We can offer a variety of options to meet your needs! Its as awful as it sounds and theres no way to avoid it. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Even some of our adult visitors got in on the action. There are plenty of life jackets available and did not have a hard time securing them for our kids. Pleasecontact the lodge to speak with a Food and Beverage Management team member. Click Here to Book Direct. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. To find more, please read our Privacy Policy and Cookie Policy. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. Manteca's location is the 19th Great Wolf Lodge to open . Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. This is the version of our website addressed to speakers of English in the United States. I have more points than the room costs. We stayed as a family of 4 on a Friday night 5/2022. Points can be redeemed when bookingthe room portion of a future stay. Members must log in and select their Bonus Deals before completing booking. Paper towels were overflowing in the garbage. Service animals as defined by the ADA are allowed in all areas of the resort. Qu necesito mostrar cuando llegue al resort? "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. We can also assist with rescheduling your stay for a time that works better for you; please contact. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. You are subject to the best available rate on these new dates. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Check-in time begins at 4 p.m. or as rooms become available. The resort will close on Sunday, March 15 at 2 p.m. Material and methods: The triage and the treatment protocol were established based on the scientific data. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Our team will have prepared your room wristbands and arrival package. Hope they are proud. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. For anyone who complains about the price, try a week at Disneyworld! Besides water park admission, what other uses does my RFID wristband have? The resort will close on Sunday, March 15 at 2 p.m. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. We also discourage use of the hot tubs. We use green cleaning chemicals that also meet disinfection standards. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. Larger items, such as luggage, will need to be kept in your suite or vehicle. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Cmo puedo avisar al resort? Taxes and fees that are shown are estimates only. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. However, Gov. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Can I move my Bonus Deal to a different stay date? Please view ourterms and conditions for detailed information on our cancellation policy. Are Pack 'n Play cribs available to reserve during stay? We contract with a company that independently audits lifeguard performance and vigilance. So half of the water park was closed on a Saturday. Please review waterslide safety rules for each waterslide as they may vary. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. "It's going to be six or seven. If all of this sounds like pure hell to you, dont go. "He had a really good birthday," Walker said. You can see all the restaurants in the Dining & Shopping section. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. To redeem points, members must book directly on greatwolf.com and be logged in to their account. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Upon check-out any unused funds will be credited back to your account. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. An Indoor pool and a claw machine in the middle of nowhere so eating makes... Set for Thursday, Sept. 17 have prepared your room wristbands and arrival package services on a family adventure Great! 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