By using this site, you accept the . It is one of the best ways to enhance the efficiency of a PC or laptop. Your daily dose of tech news, in brief. Issue 1: Sometimes when the user has been away from his desk for more than one hour the laptop is on but doesn't react to any keystrokes, mouse clicks / movements when connected to the dock. Selected operating system: Either it's not available or the code has been entered wrong. I'll update on behavior after updates in a couple of weeks. specifications. We apologize for this inconvenience and are addressing the issue. The information in this document applies to the following: To resolve this issue, set the Thunderbolt Security Level option to. Firstly they are not compatible as shown on the list, https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=2UK38AA&opt=&sel=ACC, Please try to update Firmware, hope this helps, The zbook is listed under workstations as being compatible. used with 4K60Hz DSC input only. This Welcome to the Snap! I have tried both the front port on the Dock and the back port. Date published: 2022-10-04. Spent hours of research, HP Support and explore HP Forums. You only need to do this once to guarantee a faster support experience at any time. Problem is as follows - waking from sleep mode, roughly 50% of time, one of the monitors will not wake. Select Continue to proceed to the new product. If your Hp Thunderbolt Dock G2 is not working with your laptop, you can easily fix it. Detected operating system: Windows 7 (64-bit) Choose a different OS. Please try again. The information in this document is subject to change without notice. The Virtual Agent is currently unavailable. - Data Software https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.html ENHANCEMENTS: Manufacturer warranty has expired-See details 3. The list of all available drivers for your product is shown above. Be aware that this depends on the DisplayPort version 1.2 or This device offers a good data transfer speed of up to 230W. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Copyright 2022 HP Development Company, L.P. Additionally, about 20% of time same thing will happen upon cold boot. Javascript is disabled in this browser. power. [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power] HP Support Solutions software requirement. I unplugged the combo cable and rebooted. I have also turned off Fast Boot in the bios. Choose 'yes' and agree to any terms in the installer window. I have updated the firmware and it still doesn't detect it. Select your desired files and a list of links will be sent by email. Bryce (IBM) about building a "Giant Brain," which they eventually did (Read more HERE.) This product was sold by a reseller. Is there a fix? - Resets the ESM (HDCP22 IP) block if there is no response. Locate the file in your browser window, and click to begin installing. So I have an HP Zbook X2 and an HP Thunderbolt dock G2 with audio that were working fine together just last week. Finding your Product Number. https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98906.exe If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". 07-20-2020 It looks like Dwayne9111 already sent you the link. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. SP101240 is there another one for ports on the Zbook? We were unable to retrieve the list of drivers for your product. {{#if (eq ../this.length 3)}}. Please return to the product information page and verify the numbers provided or try again later. This number does not have a published solution. How does HP install software and gather data? Your session on HP Customer Support has timed out. Turn on or restart the computer. monitor EDID indicates it is an HDMI type but has no CEA extension block. Let HP identify any out-of-date or missing drivers and software. Additionally, about 20% of time same thing will happen upon cold boot. Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. When used togetherwith the HP ZBook 15 configuration with hybrid graphics, a maximum of 6 independent displays are supported. - The system must be running Windows 7 or 10, either 32- or 64-bit versions, Learn more, HP Support Solution Framework is downloading. Ask the community. - Intel Graphics driver version 15.46.4877 must be installed on the system Update BIOS, firmware and all drivers. I plugged in the combo cable using port 1 and power still no detection, I put the cable in port 2 and power.. still no detection. - Adds a workaround for LG5K monitor. How does HP install software and gather data? Vacation starts tomorrow and Mrs. has laid down the law, nothing bigger than a phone, and dog. I don't know why you use that. Still pushing to take my tablet, but some times you pick your battles. See Figure D above. This product cannot be identified by Serial Number alone. It works great but there are a few issues. Flashback: Back on November 3, 1937, Howard Aiken writes to J.W. Extended warranty refers to any extra warranty coverage or product protection plan,purchased for an additional cost, that extends or supplements the manufacturers warranty. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need. the latest version from HP.com for HP Thunderbolt Dock G2 compatibility. Check that the Thunderbolt device has been authorized and set to always connected. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. - For Windows 10 systems, update the Intel Thunderbolt Secure Connect Driver to Is there a fix? First, install HP Support Solution Framework. Also, the device is highly compatible with multiple peripherals at a time. I would start with those. month remaining 16.3.71.300 is required for HP Thunderbolt Dock G2 compatibility. HP can identify most HP products and recommend possible solutions. Thunderbolt Software Settings Figure 2. and drivers for HP ZBook 17 G6 Base Model Mobile Workstation, 6CK22AV If you don't see the dialog box prompts, it probably means you need to install our software. Here is the List, Click or run in your browser window to install, Let us detect the drivers you need for this HP PC, Our automated tool will simplify the choices you have to make. 04:29 PM Any warranty support needed would be completed by the reseller that sold the product. The zbook is listed under workstations as being compatible, Sorry, I overlooked. the controller shows in devices and in the Thunderbolt software, just not the device. Having it to support existing signout flows. Which thunderbolt connection on the dock should I use? Javascript is disabled in this browser. Let's get you started! Right click the Thunderbolt icon on the system tray. Detection completed. HP Thunderbolt Dock 230W G2. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP ZBook 15 G5 Mobile Workstation (7ZA22EC), HP ZBook 15 G5 Mobile Workstation (7ZB58EC). Wait until the installation has finished then click on continue. G2 Specifications Click on Not Connected . By using this site, you accept the. Give it a try on your PC! Otherwise, you may encounter numerous problems like HP Thunderbolt Dock G2 not detected. I have tried the connection cable in both ports (and both sides). This page requires Javascript. {{#if (eq seoFriendlyName "bulletins-notices")}}. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. NOTE: When set to this mode, approval is required for Thunderbolt devices to work with the Intel driver/application (Thunderbolt Secure Connect). Aside from monitor/Dock problem, W10 has been less than stellar on this machine, but coming of W7 which was a solid, mature, OS I am jaded by that Windows experience. Read more:I don't see my operating system, Follow these steps to find your Windows OS information. I assume port 1 or 2 will work on the Zbook. it will not recognize this device. . Or Return to go back to the original product and enter new entitlement information. SOFTPAQ FILE NAME: SP98906.exe Install Thuderbolt software and correctly configure Thunderbolt in BIOS and Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". HP has scanned your product but currently has no suggestions for driver updates. HP is compiling your results. Manufacturers warranty refers to the warranty included with the product upon first purchase. Fix Win10 USB Print issue. - Microsoft .NET Framework 4.5 must be installed on the system. 07:37 AM I have used HP Image Assistant and have all the current drivers and BIOS installed. Have tried both ports on the Zbook. Working with brand new ZBook 17 G6 (Product number: 6CK22AV) and G2 Thunderbolt dock. Tips for better search results. Since a few weeks I have an HP Thunderbolt Dock G2 230w w/combo cable with an HP Zbook 17 G5 setup for a user. To continue this discussion, please ask a new question. I recently started as a remote manager at a company in a growth cycle. DEVICES SUPPORTED: - Microsoft .NET Framework 4.5 must be installed on the system. changed the bios settings to not do fast boot. Click on the port in which the Thunderbolt device is connect. Figure 1. I have seen several posts referencing other problems with monitors and G2 docks. I have changed cables, exchanged cables between Display Ports outputs, and have swapped monitors to confirm no problems beyond the G2. HP can identify most HP products and recommend possible solutions. Please select the desired operating system and select "Update" to try again. The opinions expressed above are the personal opinions of the authors, not of HP. Please select the desired operating system and select Update to try again. This product was sold by a third party. 07-17-2020 I finally might have the budget for next year to refresh my servers.I'm undecided if I should stick with the traditional HPE 2062 MSA array (Dual Controller) with 15k SAS drives or move to a Nimble HF appliance. performed. HP's Virtual Agent can help troubleshoot issues with your PC or printer. HP encountered an error while trying to scan your product. to perform HDCP22 authentication after HDCP1.4 authentication has previously be with Administrator or equivalent access. Copyright 2022 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. HP can identify most HP products and recommend possible solutions. Let me know. We will offer drivers and other solutions in this OS first. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Follow the steps- Check Status of Device Authorization To check the device authorization status - Right-click on the Thunderbolt icon from the system tray. Locate and open the Thunderbolt Software application. http://h10032.www1.hp.com/ctg/Manual/c06143904.pdf. The PC you are currently using does not match the PC you have selected. Javascript is disabled in this browser. I purchased a Thunderbolt 3 USB-C to USB-C cable this weekend (Apple was the only brand in stock at my Best Buy). TITLE: HP Thunderbolt Dock G2 - Firmware To resolve this issue, set the Thunderbolt Security Level option to PCIe and DisplayPort - User Authentication . The information provided is provided "as is" without warranty of any kind. This package includes the following firmware: DisplayPort Hub, version 5.3.0.6 Audio Base, version 00.03.00.17 (Optional) Audio Top DSP, version 1.00.00.168 (Optional) Audio Top Module, version 00.03.01.45 REV: A PASS: 1 With HP Thunderbolt Dock G2:The HP Thunderbolt Dock G2 has Thunderbolt 3 port, VGA, two DisplayPort 1.3, and a USB-C port. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'. Or Return to go back to the original product and enter new entitlement information. Select an operating system and version to see available software for this product. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". PDF user guides require the Adobe Acrobat Reader for viewing and printing.